Akorbi

AUGUST 2, 2022

Plano, TX (August 2, 2022) — Akorbi Group, a Plano-based global group of companies specializing in language, technology, and workforce solutions, is pleased to announce the appointment of Javier Martinez as Chief Technology Officer. The localization industry is constantly evolving, requiring more data and seamless systems integration.

Engineering 79

Engineering Business Process Outsourcing Reduced Costs Retail 79

Magellan Solutions

FEBRUARY 26, 2024

Artificial intelligence (AI) in call centers can enable customer service professionals to focus on essential tasks, as 78% of them stated. The collaboration between AI and call centers is reshaping the customer service paradigm. Call centers can analyze customer sentiment, tone, and personality with AI.

Call Center 52

Call Center Customer Service Service Analytics 52

NoonDalton

SEPTEMBER 29, 2021

The Internet is awash with painful outsourced customer service problems. An outsourcing partner – in many cases – can make or break your business. Your business needs a customer support solution that helps you provide value, retain customers, and strengthen your brand. It seems to be an inescapable topic.

Customer Service 97

Customer Service Outsourcing Service Right-Sizing 97

Metasource

FEBRUARY 6, 2024

This collaboration results in improved accuracy, especially in tasks that require contextual interpretation, complex problem-solving, and/or subjective judgment. Increase Customer Satisfaction Human involvement ensures a personalized and empathetic touch in customer interactions. What Is Human-in-the-Loop?

Human Resources 52

Human Resources Out-Tasking Automation Collaborations 52

Magellan Solutions

FEBRUARY 18, 2021

The Necessity of Bookkeeping Insurance Services. Bookkeeping insurance services are important to firms who want to track their profit. Bookkeepers cover services for income and expense tracking. Accountants who can only record and interpret your financial record. Consulting services. They are an independent agency.

Insurance 52

Insurance Service BPO Accounting 52

Magellan Solutions

MAY 18, 2016

Much has been said with regards to inbound call center outsourcing – which country has the best agents in terms of cost and communication skills, which companies offer the best package, and what is the most important thing to do before finalizing that agreement with your outsourced call center. How will you look for that?

Call Center 69

Call Center Outsourcing Offshoring Business Process Outsourcing 69

Magellan Solutions

AUGUST 13, 2021

Find the best brand protection with BPO Philippines. Does the business process outsourcing industry in the Philippines experience any limitations to content moderation? Though people are distancing themselves physically, they’re staying close virtually. This is where content moderation comes in. Accuracy and Reliability.

BPO 40

BPO Government Automation Accounting 40