Influx

APRIL 18, 2024

54% of businesses rely on third-party vendors to augment their customer service. Customer support can be a lot to manage in-house. Organizations of all sizes are turning to on-demand support to rapidly scale and deliver world-class experiences at a fraction of the cost. Request a quote for SkyCom’s pricing details.

Customer Support 52

Customer Support Nearshoring BPO Outsourcing 52

Magellan Solutions

MAY 16, 2024

Delegating tasks helps businesses focus on innovation and growth. Deloitte believes using an outsourced call center is vital to delivering exceptional customer experiences. An outsourced call center can be your secret weapon for delivering exceptional customer experiences. What are you waiting for? Read along!

Call Center 52

Call Center Outsourcing Flexibility Customer Service 52

Mattsen Kumar

AUGUST 18, 2021

You’re likely spending money on marketing and advertising to lure customers in the door. The most critical aspect of customer service is keeping clients once they’ve been brought in. Therefore, every business must provide great customer service to make sure that their customers stay for a longer period.

Customer Service 52

Customer Service Outsourcing Service Call Center 52

Magellan Solutions

JUNE 22, 2021

BPO call center vs. shared services call center. There has long been an argument between Shared Services and Business Process Outsourcing (BPO). . The services that BPO and shared services providers use are generally to remove manual, operational, and often repetitive tasks from your everyday work.

Call Center 52

Call Center BPO Shared Services Right-Sizing 52

Magellan Solutions

MAY 17, 2021

This has resulted in the rapid development of BPO centers in the country. . This is the most common delivery model associated with BPO in the Philippines. It is the transfer of tasks to an entity outside the organization. It is the transfer of tasks to an entity outside the organization. Cutting operations cost.

BPO 52

BPO Outsourcing Offshoring Third Party Outsourcing 52

Magellan Solutions

MARCH 13, 2024

Delegating tasks to external parties can significantly impact your business. Both offshoring and outsourcing provide businesses with access to global talent, cost savings, and the ability to focus on core competencies, giving them a competitive edge. It’s like tapping into a global talent network while saving costs.

Offshoring 105

Offshoring Outsourcing Out-Tasking Labor Costs 105

Intugo

MARCH 20, 2024

Legal Process Outsourcing in Mexico: Unlocking Efficiency and Quality In today’s global economy, legal process outsourcing is an investment for cost-effective solutions without sacrificing quality. Intugo business model enables clients to seamlessly integrate offshore operations while retaining control over their legal team in Mexico.

Efficiency 52

Efficiency Outsourcing Administrative Out-Tasking 52

Magellan Solutions

AUGUST 19, 2021

BPO Philippines Reshaping The Retail & Banking Industry. Top BPO companies in Philippines 2021 offer ways to help a smooth transition to digital banking. The presence of existing, trusting customers further aids traditional banks in not only keeping up with emerging neo-banks but also challenging their reach. .

Banking 52

Banking Retail BPO Finance 52

Magellan Solutions

OCTOBER 26, 2023

But there’s one problem: You receive hundreds of calls, emails, chats, and messages from your customers every day. As much as you want to accommodate them all, you’re overwhelmed and don’t have the time, resources, or expertise to deliver excellent customer service. What can you do?

Call Center 52

Call Center Outsourcing BPO Out-Tasking 52

Magellan Solutions

JULY 13, 2022

Healthcare facilities are always looking for ways to keep their operations organized and running smoothly. Shared services is not a concept for some, as the practice is being applied to many businesses, especially in small and medium sized enterprises (SMEs) , where saving money and time is of the essence. . Share Services.

Shared Services 40

Shared Services Healthcare Service BPO 40

Pure Moderation

JULY 7, 2022

Outsourcing is the act of hiring third-party service providers or individuals to perform specific duties. Other companies may outsource their customer service personnel to offshore staff. . It’s more cost-effective and gives better flexibility for core operations. Better Customer Service.

Outsourcing 52

Outsourcing Data Entry Offshoring Out-Tasking 52

Magellan Solutions

OCTOBER 11, 2023

64% of business leaders affirm that customer satisfaction benefits business growth. Hence, there is a race to improve operations and customer service nowadays. Businesses are looking into efficient solutions that reduce costs and improve customer service while allowing companies to be flexible.

Call Center 52

Call Center Outsourcing Service Retail 52

Magellan Solutions

MAY 3, 2021

Call centers vs. bpo philippines. The terms BPO and call center are used interchangeably most of the time but there is a difference. A BPO Company performs back-office tasks of any business like customer support or accounting functions. We are one of the top BPO companies in the Philippines. TALK TO US!

Call Center 52

Call Center Service BPO Sales 52

Magellan Solutions

JUNE 1, 2021

This is mainly because business leaders prefer to relocate their menial tasks to BPOs throughout the region. Aside from operating costs up to 70% lower than the U.S., they offer a consistent quality of service and technical expertise that has evolved to meet growing business demands. Government support.

Call Center 52

Call Center Outsourcing Offshoring BPO 52

Magellan Solutions

MARCH 2, 2021

Wrong vs. right reasons to consider customer care outsource. Low-cost customer service providers are generally equipped to handle only repetitive support requests. Delivering a great customer experience takes time, consistency, and planning. Instead, we work on: Lowering your operational costs.

Customer Support 52

Customer Support Outsourcing E-Commerce Call Center 52

Magellan Solutions

JULY 3, 2021

Since WHO recommends limiting physical contact, it is hard to monitor all the documents coming in and out of your business. But with a Data Entry service provider, you will not worry about mistakes anymore. Cost-effective. Data entry can help businesses in lowering their operating costs. Confidentiality.

Data Entry 52

Data Entry Outsourcing Call Center BPO 52

Magellan Solutions

OCTOBER 26, 2021

As they no longer have to cover for tasks that they have lack of expertise. . It is a fact that you can save 50% on operational costs once you outsource. Lower operating costs due to lower cost structure with 9% reduction in cost through this strategy. Ability to focus on core competencies.

Outsourcing 52

Outsourcing IT Outsourcing E-Commerce Cybersecurity 52

Magellan Solutions

JULY 5, 2021

As a result, it might be hard for any start-up business owner to look for the right BPO company for their operation. . It’s already a given fact that call center Philippines offers the most affordable pricing without compromising the quality of the service. Customer-based Organization. Collaborative Effort. Goal-Oriented.

Call Center 40

Call Center BPO Outsourcing Customer Service 40

Magellan Solutions

MAY 20, 2021

Which is why Magellan Solutions assure you of: Lower Daily Operational Cost. Businesses that opt for sales outsourcing can save a lot on their daily operations. Service providers such as BPO companies typically work on the revenue model. Fill out the form below and leave us quote today! Fewer Departments.

Sales 52

Sales Outsourcing Manufacturing Out-Tasking 52

Magellan Solutions

SEPTEMBER 10, 2019

Call center outsourcing is a business activity of subcontracting call center services like customer care and sales-related tasks. A call center provider handles all customer requests from inquiries, bookings to refunds, inbound to outbound, catering to businesses of all shapes and sizes. Inconsistent service.

Call Center 49

Call Center Outsourcing Contact Center Outsourcing Out-Tasking 49

Magellan Solutions

OCTOBER 4, 2023

Virtual Receptionist Service If you already have a lot on your plate but are hesitant to hire another employee as it’s costly, this service allows you to hire virtual assistants. They can perform administrative tasks like appointment scheduling, order taking, inbox clearing, and other administrative tasks.

Service 52

Service External Service Provider Administrative Out-Tasking 52

Magellan Solutions

APRIL 16, 2020

Outsourced partners from Poland, India, and the Philippines also provide IT-related services to this financial giant. Citi’s operations in the Philippines — within the firm’s operations and under the BPO setup — is attributed to the country’s “sound macroeconomic fundamentals and skilled workforce.”. different countries.

Outsourcing 82

Outsourcing Offshoring Sales Manufacturing 82

Magellan Solutions

DECEMBER 10, 2019

So you do not have to worry if you are losing money on unattended customers. Regardless of the channel and the type of customer service you need, whether it is voice or non-voice function, contact centers got your back! . It is for this reason that companies invest in customer service. . Ready to discover more?

Customer Service 98

Customer Service Outsourcing Service Call Center 98

Magellan Solutions

FEBRUARY 16, 2018

A 2015 Business Development Bank of Canada research paper entitled, “SMEs and Growth: Challenges and Winning Strategies” also found out from their survey findings that 64 percent consider rising operating costs as a major challenge facing SMEs’ growth. Magellan Solutions Outsourcing Inc. Virtual Assistants.

Outsourcing 53

Outsourcing Data Entry Payroll Human Resources 53

NoonDalton

OCTOBER 11, 2021

Does running an e-commerce platform make it more difficult to focus on critical tasks? . Here’s the uncomfortable truth: Problems like duplicate content, brand interference, and product returns have arisen as a result of stores juggling too many operations with little resources. . Customer Service.

E-Commerce 98

E-Commerce Outsourcing Retail Customer Support 98

Raya Contact Center

JANUARY 24, 2024

The convergence of artificial intelligence (AI) and business process management (BPM) is reshaping the way organizations operate, particularly in the business process outsourcing (BPO) industry. BPO Industry Evolution The BPO industry, with its diverse range of services, has embraced AI to bring about unprecedented improvements.

Reduced Costs 45

Reduced Costs BPO Reduced Overhead Human Resources 45

Magellan Solutions

MAY 8, 2024

Predictive Analytics for Inventory Management Imagine a world where you never have to worry about running out of stock or overstocking your shelves. AI algorithms can accurately predict demand by crunching massive amounts of data, including sales patterns, customer behavior, and market trends. But the journey doesn’t end here.

Service 52

Service Cybersecurity Robotics Process Automation Inventory Management 52

Magellan Solutions

JULY 15, 2021

The success that the Philippines is experiencing in the BPO industry owes so much to their cultural ties with the West. If in Western culture, kids commonly move out of their parents’ home at 18, Filipinos are different. The clients are probably still asleep or are just getting out of bed. (In)directness. In)directness.

Call Center 52

Call Center Outsourcing Out-Tasking BPO 52