Magellan Solutions

MARCH 19, 2021

Which is Better Between Customer Service Outsourcing and In-House Support Team? Customer service outsourcing is a process wherein you are transferring the client support operation to a third-party company. This company can be near your business (nearshore) or outside the country you are operating (offshore).

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Customer Service Call Center Outsourcing Service 52

Magellan Solutions

MARCH 7, 2021

Frustrated customers and employees. Magellan Solutions offers nothing but a great customer experience. We have the tools to manage customer journeys across one or more channels. The rise of omni channel customer service strategy through AI. We offer the perfect customer-centered AI. Cutting operations cost.

Customer Service 52

Customer Service Service Offshoring Call Center 52

Magellan Solutions

MAY 17, 2021

This has resulted in the rapid development of BPO centers in the country. . This is the most common delivery model associated with BPO in the Philippines. According to a study by the Everest Research Institute, outsourcing to an offshore IT vendor is more affordable. Dedicated Offshore Center. Third-Party Outsourcing.

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BPO Outsourcing Offshoring Third Party Outsourcing 52

Magellan Solutions

JUNE 12, 2021

Offshore Call Center Services Uses Speech Analytics to Improve Customer Journey. Offshore call center services are often called IT-enabled BPO services. Aptly named as this industry uses various innovations and technology to deliver excellent services to businesses worldwide. . Click to chat.

Call Center 52

Call Center Offshoring Analytics Service 52

Magellan Solutions

JULY 14, 2021

Other industries can outsource customer service and yield all of its benefits as well. When we talk about customer support outsourcing , most businesses will immediately think of big industries such as Information Technology and Finance. What Industries Should Outsource Customer Service More? Customer Service.

Customer Service 52

Customer Service Outsourcing Call Center Service 52

Magellan Solutions

JUNE 22, 2021

BPO call center vs. shared services call center. There has long been an argument between Shared Services and Business Process Outsourcing (BPO). . The services that BPO and shared services providers use are generally to remove manual, operational, and often repetitive tasks from your everyday work.

Call Center 52

Call Center BPO Shared Services Right-Sizing 52

Magellan Solutions

AUGUST 2, 2021

An introduction to value propositions by BPO companies in Metro Manila. BPO Philippines serves with the promise of efficiency, flexibility, and improved productivity, just to name a few. This is also supported by the fact that the number of BPO offices keep growing. . Philippines. Costa Rica.

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BPO Outsourcing Call Center Healthcare 52

Magellan Solutions

APRIL 25, 2024

When you hear outsourcing or partnering with a third-party service provider, you may think it’s costly, especially for start-up SMEs. However, research shows 59% of companies outsource to lower operational costs. The top reasons driving this trend include: Cost Optimization. So, What Is Technical Support Outsourcing?

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Outsourcing Reduced Overhead BPO Nearshoring 52

Magellan Solutions

OCTOBER 26, 2023

But there’s one problem: You receive hundreds of calls, emails, chats, and messages from your customers every day. As much as you want to accommodate them all, you’re overwhelmed and don’t have the time, resources, or expertise to deliver excellent customer service. What can you do?

Call Center 52

Call Center Outsourcing BPO Out-Tasking 52

Intugo

MARCH 20, 2024

Beyond traditional tasks, law firms can build their teams in Mexico with professionals who can act as intake specialists, appointment setters, legal assistants, and customer service specialists. That’s where we excel as the ideal partner for establishing legal process outsourcing services in Mexico.

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Magellan Solutions

APRIL 16, 2020

For US companies that outsource offshore, one of its greatest benefits is additional support during recessions. While you can always outsource within your territory, a growing number of companies find it more effective to do it offshore. In fact, a lot of key industry players are taking advantage of offshore outsourcing.

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Outsourcing Offshoring Sales Manufacturing 82

Magellan Solutions

FEBRUARY 23, 2021

The BPO industry in the country has expanded into new alternatives over the years. Instead, you could take advantage of offshore staffing for your company. Even if the team is under the Philippine BPO company, you are the only one who manages them the way you want. With staff offshoring, you are still the boss.

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Outsourcing Offshoring BPO Business Process Outsourcing 52

Magellan Solutions

MARCH 19, 2021

Common BPO outsourcing in the country are captive centers and third-party outsourcing. With staff offshoring, you are still the boss. Outsourced staff would concentrate on operations and business projects. Cutting operations cost. Cutting costs is one of the most common attractions. Full control.

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Third Party Outsourcing Outsourcing Offshoring BPO 52

Magellan Solutions

MAY 23, 2021

With staff offshoring, you are still the boss. Outsourced staff would concentrate on operations and business projects. Cutting operations cost. Cutting costs is one of the most common attractions. This is one of the many reasons why industries decide on offshoring their operations. Less utility.

Call Center 52

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Magellan Solutions

JUNE 1, 2021

Aside from operating costs up to 70% lower than the U.S., they offer a consistent quality of service and technical expertise that has evolved to meet growing business demands. Furthermore, our partnership will give you the following advantages: Cutting operations cost. BPO companies in Thailand vs. Philippines.

Call Center 52

Call Center Outsourcing Offshoring BPO 52

Pure Moderation

JULY 7, 2022

Outsourcing is the act of hiring third-party service providers or individuals to perform specific duties. Other companies may outsource their customer service personnel to offshore staff. . It’s more cost-effective and gives better flexibility for core operations. Better Customer Service.

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Magellan Solutions

MARCH 15, 2021

Follow up questions are easy to see as customers need to just reply to the email thread for further problems. Customer service makes up 72% of most BPO operations. Why the Philippines is the top choice for call center outsourcing services. Outsourced contact centre services at Magellan Solutions.

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Magellan Solutions

JUNE 5, 2021

Quality Improvement , or QI, happens at the end of service. QI uses all the data it gathered during the customer service process to eliminate or improve parts of it. Quality Management and Customer Support Outsourcing. But there is actually a solution to this concern and it comes in the form of BPOs.

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Customer Support Outsourcing Management BPO 52

Magellan Solutions

MARCH 4, 2021

A deeper look into the outsourced 24 7 support services. These channels empower the users and boost their confidence through customer service. . When a chat starts, customers are immediately connected to your website. The customers would not even know the difference on who handles them. Cutting operations cost.

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Magellan Solutions

MARCH 12, 2021

The only cost for hiring outsourced customer service is the compensation package. Call center services in the Philippines are the cheapest among other BPO-driven countries. The service quality in sales and customer support can compete with other countries. How much does a Philippines call center cost?

Call Center 52

Call Center Service Offshoring Outsourcing 52

Magellan Solutions

MAY 3, 2021

Call centers vs. bpo philippines. The terms BPO and call center are used interchangeably most of the time but there is a difference. A BPO Company performs back-office tasks of any business like customer support or accounting functions. We are one of the top BPO companies in the Philippines.

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Call Center Service BPO Sales 52

Magellan Solutions

FEBRUARY 28, 2021

The new norm is BPO 24 7 call center for rising industries. With the never-ending accessibility of services and products, purchasers are present 24/7. We know you don’t want frustrated customers going elsewhere. Services are also accessible on weekends and holidays. Cutting operations cost. Efficiency.

Call Center 52

Call Center Offshoring BPO Outsourcing 52

Magellan Solutions

JULY 5, 2021

As a result, it might be hard for any start-up business owner to look for the right BPO company for their operation. . It’s already a given fact that call center Philippines offers the most affordable pricing without compromising the quality of the service. Customer-based Organization. Collaborative Effort. Goal-Oriented.

Call Center 40

Call Center BPO Outsourcing Customer Service 40

Magellan Solutions

APRIL 29, 2021

Outsource your call center service with the most trusted providers. The BPO industry in the country has expanded over the years. Even if the team is under the Philippine BPO company, you are the only one who manages them the way you want. Usual cost of call center operations in the Philippines.

Call Center 40

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Magellan Solutions

MARCH 11, 2020

Hubspot is famous for developing software products for sales, marketing, and customer service. Pfizer contracts offshore outsourcing companies for their operations, including manufacturing and sales. The company operates worldwide, and engages in global insurance, investment management and other financial services.

Sales 52

Sales Outsourcing Pharmaceuticals Insurance 52

Magellan Solutions

MAY 18, 2022

Outsourcing is more than having offshore staffing lighten the load for you. Some arrangements include flexible shift schedules, which allows offshore employees to divide their time and make use of their most productive hours of the day. Your offshore employees can come from any part of the world. Where to go next? .

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Outsourcing Call Center Offshoring Payroll 40

Magellan Solutions

SEPTEMBER 10, 2019

These customers seek help in the following areas: Getting extra information about a product or service. Inconsistent service. And other customer service-related concerns. Meanwhile, outbound call services assist you in: Generating leads. Sell products or services. Enhanced customer service.

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Call Center Outsourcing Contact Center Outsourcing Out-Tasking 49

Magellan Solutions

APRIL 24, 2021

The low operating cost in offshoring to countries does not equal low-quality workers. There are other Southeast Asian countries that offer cost-saving services. Magellan Solutions is a BPO company with high-quality outbound telemarketing services. Call center outsourcing companies in the Philippines.

Call Center 52

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Magellan Solutions

MAY 24, 2017

A growing number of entrepreneurs and companies worldwide are outsourcing their non-core tasks to offshore locations, particularly the Philippines. Dubbed as the new call center capital of the world, this Southeast Asian archipelago proved to be a reliable provider of world-class customer service and other specialized professional services.

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Magellan Solutions

DECEMBER 10, 2019

So you do not have to worry if you are losing money on unattended customers. Regardless of the channel and the type of customer service you need, whether it is voice or non-voice function, contact centers got your back! . It is for this reason that companies invest in customer service. . Ready to discover more?

Customer Service 98

Customer Service Outsourcing Service Call Center 98

Magellan Solutions

MAY 12, 2020

The main reason why companies outsource call center services and back-office functions is to cut back on their overhead and operational costs. When making a decision, there are some factors worthy of consideration: cost versus quality, the reliability of the service, its return on investment, and its impact on your cash flow.

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