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SSOW 23 Key Takeaways – Leading Shared Services into the Future

Premier BPO

Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. The week featured prize-winning speakers and Global Business Services giants.

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The Great Debate: Global Business Services Versus Outsourcing | Blog

Everest Group

During Shared Services & Outsourcing Week (SSOW), March 20-23, in Orlando, “The G6 BPO Debate” tackled thought-provoking and challenging questions associated with BPO’s impact on GBS. Are you entrenched in the ongoing battle between Global Business Services (GBS) and outsourcing? Reach out to us to learn more.

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Effective Claims Operations through Scaled Digital Adoption | Webinar

Everest Group

What the practical applications and options are to automate semi-structured and unstructured data, increase auto-adjudication rates, and support claims adjudicators in the decision process. Ways to enable business and IT collaboration. Shared services and sourcing executives. Strategy and innovation executives.

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Chazey Partners and COVID19: a New Staff’s Impression

Chazey Partners

[Colombia – December 2020] – Chazey Partners, a leading management consulting firm specializing in Shared Services , Business Transformation and Robotic Process Automation (RPA) , congratulates its new-hire, Melissa Acosta, on her first six successful months with the company. Read the full story here.

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Accurate eCommerce Data Entry: Fuel Your Online Sales

Magellan Solutions

We utilize a dedicated agent model, but we’re also equipped with a hybrid model that includes a shared services team to manage overflow during peak times. This approach ensures we’re always ready to adapt to our client’s needs, maintaining efficiency without compromising service quality.”

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Resilience Is Key to COVID-19 Business Survival

Automation Anywhere

It’s called resilience—and we can amplify its effects through Robotic Process Automation (RPA). The company completed a new, RPA-enhanced shared services center by 2020 that added 50% capacity in Tricor’s payroll services and 30% improvement to employee productivity. The result? They feel more valued and connected.

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Navigate 24/7 support with the top workforce management tools

Influx

While Zendesk is not a dedicated workforce management tool, it integrates with other WFM tools and its features can significantly aid in managing a 24/7 customer support team by streamlining tasks, automating routine processes, and providing valuable insights for decision-making. Explore more of Zendesk’s service capabilities.