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Data science vs data analytics: Unpacking the differences

IBM Services

Though you may encounter the terms “data science” and “data analytics” being used interchangeably in conversations or online, they refer to two distinctly different concepts. Meanwhile, data analytics is the act of examining datasets to extract value and find answers to specific questions.

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Elevating Customer Experience through Data-Driven Excellence | Blog

Everest Group

The combination of Artificial Intelligence (AI) and data and analytics (D&A) can deliver superior, efficient, and personalized customer experience (CX). Learn more about how AI and D&A can work together to deliver exceptional CX in this blog. Reach out to us to discuss AI and D&A in customer experience further.

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The Future of Data Analytics

The Hackett Group

Industrialized Data & Analytics. Some have even spun off data and analytics as a business services function, headed by a chief data officer. They are also making major investments in developing and hiring staff with data science and analytics skills to extract and apply all potential value. Reap the Rewards.

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Healthcare Blogs: 7 Tips for Finding Article Topics That Resonate

Perficient Digital Transformation

We’ve written before about how crucial healthcare blogs can be to your organization’s messaging and outreach strategies. However, it’s not enough just to have a blog. But that number may be higher if you’re in a high-competition marketplace or you need to build up your blog content. Let’s walk through them.

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Are Investors Right to Be Nervous about CXM Providers? Well, It Depends! | Blog

Everest Group

Reach out to discuss this topic in depth. In this blog, I will explain why, in answer to the question, “Are investors right to be nervous?” While concerns about declining revenues and increased costs are valid, many traditional methods, like human interaction, are still needed for complex customer issues.

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Unleashing the Power of Generative AI in Procurement | Blog

Everest Group

Our survey of procurement professionals found the technology holds great potential to transform spend analytics and cost optimization while increasing efficiency and saving time. The survey revealed that the majority of respondents believe that GAI will have the greatest impact on spend analytics and cost optimization.

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Leveraging Strategic Partnerships to Unlock the Potential of Gen AI in Customer Experience Management | Blog

Everest Group

Reach out to us for more information or to further discuss this topic. These tools enhance productivity, reduce response times, and enable agents to focus on more complex and value-added tasks.