Transparent BPO Outsourcing

JANUARY 31, 2023

“Hope” is not a plan to mitigate inevitable risk! By Randy Rollins , VP of Information Technology, Transparent BPO A well-worn mantra circulates throughout information technology circles: “it’s not a matter of if something will go wrong, it’s a matter of when something will go wrong.” Something will inevitably go awry with your IT systems […] The post <strong>Deploying A BPO Disaster Recovery Plan Built for Your Business</strong> appeared first on Transparent BP

BPO 98

BPO Information Technology Business Process Outsourcing Outsourcing 98

The Global Small Business Blog

JANUARY 27, 2023

©iStock/johavel Some of the best lessons in business, people and life come from unexpected places and can shift an executive’s position by suddenly granting the gift of deep and unexpected knowledge. Here are four tips that a global team can teach you about success.

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Horses for Sources

JANUARY 29, 2023

Managed services markets in functions such as finance, procurement, and HR have matured over the years, and it’s increasingly hard to differentiate across service providers… most deliver via an effort-based FTE model; they all compete for the same pool of talent, and they all have similar issues controlling attrition in this environment.

Finance 98

Finance Service Nearshoring Co-Sourcing 98

Velocity Global

JANUARY 13, 2023

While global expansion has many advantages, entering a new market requires a deep understanding of complex labor laws. If you are considering hiring employees in Germany, it’s important to know the critical role German works councils play in employer/employee relations. This guide covers the purpose and requirements of German works councils and explains what their pros and cons might mean for your company as you enter the market.

Right-Sizing 105

Right-Sizing Payroll Management Marketing 105

Advertiser: ZoomInfo

When economic headwinds pick up, sales leaders are the first to sound the alarm — and chart a new course. Longer sales cycles, larger buying committees, increased price pressure, and smaller teams can quickly combine to reduce your margin for error and increase the urgency to find a solution. To thrive in a challenging environment, sales teams need a rock-solid grasp of the fundamentals and the biggest force-multipliers they can get their hands on.

Sales

Forrester Digital Transformation

JANUARY 30, 2023

In the last twelve months, “Risk Dashboards” became all the rage in cybersecurity with varied titles like “Risk Index,” “Security Baseline,” “Security Posture,” and “Risk Posture.” These dashboards appear in a vendor’s user interface and purport to help security programs improve. Some even offer coveted “benchmark data,” leaders can share with boards and executives.

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Cybersecurity Risk Management Risk Management Government 246

McKinsey and Company

JANUARY 19, 2023

Generative artificial intelligence (AI) describes algorithms (such as ChatGPT) that can be used to create new content, including audio, code, images, text, simulations, and videos. Recent new breakthroughs in the field have the potential to drastically change the way we approach content creation.

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Perficient Digital Transformation

JANUARY 31, 2023

“I’m thrilled to share that six of my colleagues have been named a Sitecore Most Valuable Professional (MVP) for 2023 in the categories of technology, strategy, and ambassador,” Brian Beckham, General Manager, said. “I’ve seen firsthand how hard these individuals have worked over the last year, not only to accelerate their own knowledge but to share their expertise with fellow colleagues at Perficient and the greater Sitecore community.

Sales 115

Sales Research Management 115

Horses for Sources

JANUARY 2, 2023

We’re still clueless about sustainability. Key people, in key organizations, in key rooms, still need help with contextualizing their roles and where to best spend their time and energy. Here we run over some musing across the global context, sustainability services, the energy and utilities industries, and the supply chain. If you make it to the bottom, you’ll find the last sources of optimism in the hand of both services firms and the increasingly powerful coalitions of the willing, hoping to

Sourcing 129

Sourcing Government Service Engineering 129

Global Expansion

JANUARY 4, 2023

Hiring international employees has many benefits — such as opening up new markets, broadening your services, or tapping into a wider talent pool. Depending on your business needs, there’s a few different options you can pursue for hiring international workers. One is to relocate current staff to the new market through global relocation. The other option is to find and recruit talent in the new destination using an Employer of Record (EOR) solution.

Payroll 105

Payroll Administrative Human Resources Outsourcing 105

Forrester Digital Transformation

JANUARY 26, 2023

Here’s a thought experiment to test if your organization is ready for the future of localization. When you think about your customer and employee experience (CX and EX), do you think about what it’s like in each of their languages? Or do you unconsciously assume a monolingual experience?

Marketing 246

Marketing 246

Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

McKinsey and Company

JANUARY 9, 2023

COVID-19 may no longer be a pandemic, but the disease likely reduced the availability of the US workforce by as much as 2.6 percent in 2022—a burden on productivity that could last for years.

Healthcare 145

Healthcare Service 145

Zinnov

JANUARY 26, 2023

Digital transformation and customer experience enhancement have been on the priority list of enterprises globally for some time now. For which, enterprises are either looking to reassess existing systems or are in the process of replacing their legacy IT systems altogether. The push to bring in the change has compelled enterprises to focus on Outsourced and Managed services, Application/Solution Deployment, Consulting, and Advisory services – this has translated into a massive opportunity for Gl

Advisory 105

Advisory Outsourcing Cybersecurity Managed Services 105

Perficient Digital Transformation

JANUARY 23, 2023

Perficient is excited to extend our partnership with Morgan Pressel, LPGA professional golfer and NBC Golf Channel analyst. We’re proud to partner with a golf pro like Morgan who, in addition to displaying Perficient on her apparel, shares our drive, determination, and commitment to excellence. Check out the video below for a special message from Morgan about our partnership.

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Collaborations Jobbing 114

Horses for Sources

JANUARY 7, 2023

One of the most talked about sessions at the HFS Super Summit in New York was my on-stage 1-1 with one of the IT and business services industry’s most revered voices, Ravi Kumar. When he’s not getting invitations to the White House to advise on expanding IT talent development in the US, he’s often spotted on stage at the Milken Institute or Davos – all the while working many major customer engagements – and some of the largest in the history of services.

Service 111

Service Outsourcing Software Flexibility 111

Speaker: Jaime Krause & Dave Wilkin

Join talent leader, Jaime Krause, Director of Talent Inclusion & Learning at BMO, and Dave Wilkin, CEO & Co-Founder of 10KC, where they'll discuss how BMO is using 10KC’s all-in-one platform across 30K+ global employees to mobilize their winning culture across geographies & departments. Reserve your spot today for November 17th at 10:00 AM PST, 12:00 PM CST, 1:00 PM EST.

V-Soft Consulting

JANUARY 27, 2023

Customer satisfaction is one of the most important goals for companies. Every organization goes to the lengths to satisfy their customers and win customer loyalty to expand their business with the goal of serving them better in the future. Many organizations are harnessing technologies and different platforms to level up their game and improve customer experience.

Customer Service 98

Customer Service Service Management 98

Forrester Digital Transformation

JANUARY 25, 2023

Yesterday, the Justice Department and eight states sued Google, accusing the company of illegally abusing its monopoly on the technology that powers online advertising. According to the Department’s complaint, Google’s dominance enables the company to take at least $0.30 of every dollar spent using Google’s advertising technology.

Marketing 246

Marketing 246

McKinsey and Company

JANUARY 18, 2023

COVID-19 may no longer be a pandemic, but the disease likely reduced the availability of the US workforce by as much as 2.6 percent in 2022—a burden on productivity that could last for years.

Healthcare 136

Healthcare Service 136

SEBPO

JANUARY 26, 2023

People-Oriented Leadership for Long-Term Success BLOG People-Oriented Leadership for Long-Term Success Great leaders don’t always approach challenges in the same way, and they may have different definitions of success, but two key members of SEBPO’s leadership, Co-Founder Matt Kochan and CEO Kevin Kochan , are unquestionably on the same page regarding their company’s success: it’s all about the people.

Jobbing 98

Jobbing Service Collaborations 98

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

Supply Chain Management

Perficient Digital Transformation

JANUARY 27, 2023

DevSecOps is an approach to software development that emphasizes security as a critical aspect of the development process. It is a combination of development (Dev), security (Sec), and operations (Ops) practices that work together to build, test, and deploy secure software. The goal of DevSecOps is to integrate security into the software development lifecycle (SDLC) from the earliest stages of development to ensure that security is built into the software, rather than added as an afterthought.

Automation 111

Automation Software Sourcing Regulations 111

Velocity Global

JANUARY 25, 2023

New offering enables employers to provide a variety of comprehensive and compliant award packages to help attract and retain top talent worldwide DENVER, January 25, 2023 — Velocity Global , the leading provider of global talent solutions, today announced the launch of their Global Equity Program, providing customers with a compliant, locally tailored way to issue a variety of competitive and comprehensive award packages worldwide.

Payroll 98

Payroll Regulations Service Management 98

ScaleHub

JANUARY 25, 2023

Business is becoming more socially conscious, but this shift isn’t just about getting a “do-gooder” sticker for a company’s PR or website. Socially conscious actions have shown positive returns for both businesses and communities at-large – and none more so than Impact Sourcing. Read our primer on Impact Sourcing: what it is, why companies should consider it, and how ScaleHub puts it into action with the help of trusted partners.

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Impact Sourcing Sourcing Outsourcing Business Process Outsourcing 98

Forrester Digital Transformation

JANUARY 20, 2023

Organizations often view knowledge management as a means to bridge a skills development gap. For example, your level-1 service desk agents may not have strong technical troubleshooting capabilities. To overcome the lack of technical skills, the organization sets out to capture knowledge from subject matter experts and make it available to level 1.

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Service Management Information Technology 246

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Management

McKinsey and Company

JANUARY 30, 2023

Environmental, social, and governance (ESG) criteria are useful in measuring a company’s progress toward achieving social goals in addition to creating shareholder value.

Government 135

Government 135

Zinnov

JANUARY 31, 2023

The public sector has traditionally relied on paper-based processes that are time-consuming and prone to human error. To optimize time and overcome this problem, Digitization helps optimize these processes by building process efficiency, increasing customer satisfaction levels, and improving team collaborations, among other things. In essence, considering the immense records and public assets maintained by various government agencies, digitization, specifically Intelligent Automation within Robo

Automation 98

Automation Government Robotics Process Automation Administrative 98

Perficient Digital Transformation

JANUARY 27, 2023

2023 is going to be a challenging year for CFOs. Rising inflation (and interest rates) , labor shortages and workplace transformations, continued supply chain complications , and increasingly complex and controversial external reporting requirements are all just a few of the major obstacles facing organizations in the new year. With so many issues at the doorstep and mixed indicators adding to the confusion, one could make the argument that 2023 will be even tougher than the recent years.

Supply Chain Management 111

Supply Chain Management Finance Accounting Management 111

Everest Group

JANUARY 31, 2023

Live Webinar IT Service Provider 2023 Forecast: The Top 5 Themes for Growth and Wallet Share January 31, 2023 | 9 a.m. CST | 10 a.m. EST | 3 p.m. GMT | 8:30 p.m. IST The demand for technology services continues to remain strong, despite being in a recessionary period. However, the nature of these deals is evolving. This webinar will offer service providers insights into the emerging themes, challenges, and growth pockets in the technology services market.

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Service Marketing 98

Speaker: Rosemary Coates - Board Member & Founder at Reshoring Institute, Best-selling Author, Host of the Frictionless Supply Chain podcast

Supply chain disruptions create uncertainty and unpredictability for both businesses and consumers. These disruptions bring to light an organization's supply chain dependencies, which they were often unaware of when everything was running smoothly. Re-shoring is one solution that is gaining popularity as a result of pandemic-related issues. Companies can lower the risk of disruptions by shortening the supply chain and moving manufacturing close to the points of sale to reduce the need for expens

Manufacturing

Intugo

JANUARY 31, 2023

BPO in Mexico: what it is, what are its advantages, and when to implement it as a strategic tool What is meant by business process outsourcing or BPO in Mexico? Traditionally, companies have been in charge of carrying out the entirety of their operations internally. This has been the case even though some of the functions they perform are outside of the realm of their primary business activity.

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BPO Business Process Outsourcing Outsourcing Nearshoring 98

Forrester Digital Transformation

JANUARY 12, 2023

Building a successful knowledge management practice to capture, share, and transfer institutional knowledge is more essential than ever. IT operations’ need to innovate, provide services globally, and improve employee experiences. Leading a knowledge management practice requires a unique set of skills, but what capabilities are essential for the early success of a knowledge manager?

Management 246

Management Service Information Technology 246

McKinsey and Company

JANUARY 11, 2023

AI tools can help executives avoid biases in decisions, pull insights out of oceans of data, and make strategic choices more quickly. And that’s just the beginning.

Finance 140

Finance 140

Global Expansion

JANUARY 30, 2023

Global expansion can present a number of challenges, such as entering unknown markets and achieving compliance. In fact, most companies actually lose money on global expansion, with only 40% returning more than 3% profit. However, businesses can significantly mitigate these risks by working with an Employer of Record (EOR). By utilizing an EOR, businesses rely on them to provide global payroll, benefits, and compliance in the countries they want to hire in.

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Payroll Marketing Management 98

Advertiser: ZoomInfo

ABM gets better with age — but unfortunately, marketers don't have the luxury of pouring it into an oak barrel for a couple decades to let it mature. In a recent survey with Demand Gen Report, we found 59% of experienced practitioners (those with ABM programs more than a year old) indicated their ABM programs are meeting or greatly exceeding their expectations, while only 45% of novices (those with ABM programs less than one year old) could say the same.

Marketing