January, 2023

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Deploying A BPO Disaster Recovery Plan Built for Your Business

Transparent BPO Outsourcing

“Hope” is not a plan to mitigate inevitable risk! By Randy Rollins , VP of Information Technology, Transparent BPO A well-worn mantra circulates throughout information technology circles: “it’s not a matter of if something will go wrong, it’s a matter of when something will go wrong.” Something will inevitably go awry with your IT systems […] The post <strong>Deploying A BPO Disaster Recovery Plan Built for Your Business</strong> appeared first on Transparent BP

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Tips That a Global Team Can Teach You About Success

The Global Small Business Blog

©iStock/johavel Some of the best lessons in business, people and life come from unexpected places and can shift an executive’s position by suddenly granting the gift of deep and unexpected knowledge. Here are four tips that a global team can teach you about success.

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German Works Council: Everything Global Employers Need to Know

Velocity Global

While global expansion has many advantages, entering a new market requires a deep understanding of complex labor laws. If you are considering hiring employees in Germany, it’s important to know the critical role German works councils play in employer/employee relations. This guide covers the purpose and requirements of German works councils and explains what their pros and cons might mean for your company as you enter the market.

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Cybersecurity Risk Dashboards: No Value, Extreme Liability

Forrester Digital Transformation

In the last twelve months, “Risk Dashboards” became all the rage in cybersecurity with varied titles like “Risk Index,” “Security Baseline,” “Security Posture,” and “Risk Posture.” These dashboards appear in a vendor’s user interface and purport to help security programs improve. Some even offer coveted “benchmark data,” leaders can share with boards and executives.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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What is generative AI?

McKinsey and Company

Generative artificial intelligence (AI) describes algorithms (such as ChatGPT) that can be used to create new content, including audio, code, images, text, simulations, and videos. Recent new breakthroughs in the field have the potential to drastically change the way we approach content creation.

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Technology Trends 2023

Zinnov

Tech companies are inching closer towards Digital Transformation 2.0. With social media even more mainstream now than ever before, and business decisions being influenced by data-backed AI and digital twin technologies, technology has evolved multi-fold, since its advent. In this forecast for the tech trends of 2023, we put forth how different technologies will shape up, change industries while benefitting other industries, and how technology will change the way we work.

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CALL for Nominations on The Gail Adinamis wegg® Award for Exemplary Global Leadership®

The Global Small Business Blog

©2023 Women Entrepreneurs Grow Global®. All rights reserved. Nominate yourself or another woman business owner who is deserving of this prestigious award. Deadline is 1/31/23. Learn more and submit your nomination.

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Employer of Record or Global Relocation: Which is Best?

Global Expansion

Hiring international employees has many benefits — such as opening up new markets, broadening your services, or tapping into a wider talent pool. Depending on your business needs, there’s a few different options you can pursue for hiring international workers. One is to relocate current staff to the new market through global relocation. The other option is to find and recruit talent in the new destination using an Employer of Record (EOR) solution.

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Knowledge Capacity Building Requires Skills Development

Forrester Digital Transformation

Organizations often view knowledge management as a means to bridge a skills development gap. For example, your level-1 service desk agents may not have strong technical troubleshooting capabilities. To overcome the lack of technical skills, the organization sets out to capture knowledge from subject matter experts and make it available to level 1.

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One billion days lost: How COVID-19 is hurting the US workforce

McKinsey and Company

COVID-19 may no longer be a pandemic, but the disease likely reduced the availability of the US workforce by as much as 2.6 percent in 2022—a burden on productivity that could last for years.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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Major Global System Integrators (GSIs) – Trends & Insights

Zinnov

Digital transformation and customer experience enhancement have been on the priority list of enterprises globally for some time now. For which, enterprises are either looking to reassess existing systems or are in the process of replacing their legacy IT systems altogether. The push to bring in the change has compelled enterprises to focus on Outsourced and Managed services, Application/Solution Deployment, Consulting, and Advisory services – this has translated into a massive opportunity for Gl

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Perficient Extends Our Hole-In-One Partnership with LPGA Golfer Morgan Pressel

Perficient Digital Transformation

Perficient is excited to extend our partnership with Morgan Pressel, LPGA professional golfer and NBC Golf Channel analyst. We’re proud to partner with a golf pro like Morgan who, in addition to displaying Perficient on her apparel, shares our drive, determination, and commitment to excellence. Check out the video below for a special message from Morgan about our partnership.

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Facing the New Age of Constant Disruption in the Global Marketplace

The Global Small Business Blog

©iStock/tiero Normal is over according to the World Economic Forum (WEF). Climate change, geopolitical conflict, aging populations, developing technologies and the like are not issues that can be addressed in isolation by any one constituency and must be undertaken through collaboration, which is, of course, the mission of the World Economic Forum. The WEF also suggests we move and act boldly while maintaining this bifocal vision.

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Boosting Customer Satisfaction and Loyalty with ServiceNow CSM

V-Soft Consulting

Customer satisfaction is one of the most important goals for companies. Every organization goes to the lengths to satisfy their customers and win customer loyalty to expand their business with the goal of serving them better in the future. Many organizations are harnessing technologies and different platforms to level up their game and improve customer experience.

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The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

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What The Justice Department’s Lawsuit Against Google Means For Marketers

Forrester Digital Transformation

Yesterday, the Justice Department and eight states sued Google, accusing the company of illegally abusing its monopoly on the technology that powers online advertising. According to the Department’s complaint, Google’s dominance enables the company to take at least $0.30 of every dollar spent using Google’s advertising technology.

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One billion days lost: How COVID-19 is hurting the US workforce

McKinsey and Company

COVID-19 may no longer be a pandemic, but the disease likely reduced the availability of the US workforce by as much as 2.6 percent in 2022—a burden on productivity that could last for years.

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10 Ways Investing in CX can Drive Your Business’ Growth

Raya Contact Center

There’s always talk about customer experience and spending, but is the ROI there? Numerous studies show customer satisfaction leads to increased revenue and profit, and it doesn’t end there. When a comprehensive CX strategy is put in place with the right CX provider you can enter a stage of limitless growth for your brand and company. Enhancing your customer experience may seem like another added cost, however, this isn’t true.

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5 Banking Trends We’re Forecasting for 2023

Perficient Digital Transformation

2023 has commenced, and rates are climbing, inflation is bubbling, and banking customers are continuing to demand hyper-personalized products and experiences from their institutions. Here are five banking trends we’re forecasting for the new year. 1. Banks are focused on efficiency initiatives to optimize their operations and lower costs. Three prominent areas where there is a strong desire to optimize: Data.

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Building A Superstar Global Workforce: What We Aren’t Talking About Enough

Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

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Beijing's Global Media Offensive (New Book)

The Global Small Business Blog

©iStock/Oleksandr Siedov James M. Lindsay, Council on Foreign Relations, "My sense is that China has consciously decided over the last decade or so, to try to use media power to influence politics in other countries. Can you tell me a little bit about what China has been doing, and why it's pursuing these efforts?" Joshua Kurlantzick , author of Beijing's Global Media Offensive: China’s Uneven Campaign to Influence Asia and the World: " Well, I think within the last ten years to twelve years, Ch

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People-Oriented Leadership for Long-Term Success

SEBPO

People-Oriented Leadership for Long-Term Success BLOG People-Oriented Leadership for Long-Term Success Great leaders don’t always approach challenges in the same way, and they may have different definitions of success, but two key members of SEBPO’s leadership, Co-Founder Matt Kochan and CEO Kevin Kochan , are unquestionably on the same page regarding their company’s success: it’s all about the people.

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The Future of Localization is Here: Are You Ready?

Forrester Digital Transformation

Here’s a thought experiment to test if your organization is ready for the future of localization. When you think about your customer and employee experience (CX and EX), do you think about what it’s like in each of their languages? Or do you unconsciously assume a monolingual experience?

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Artificial intelligence in strategy

McKinsey and Company

AI tools can help executives avoid biases in decisions, pull insights out of oceans of data, and make strategic choices more quickly. And that’s just the beginning.

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Reshoring – The Future of Supply Chains

Speaker: Rosemary Coates - Board Member & Founder at Reshoring Institute, Best-selling Author, Host of the Frictionless Supply Chain podcast

Supply chain disruptions create uncertainty and unpredictability for both businesses and consumers. These disruptions bring to light an organization's supply chain dependencies, which they were often unaware of when everything was running smoothly. Re-shoring is one solution that is gaining popularity as a result of pandemic-related issues. Companies can lower the risk of disruptions by shortening the supply chain and moving manufacturing close to the points of sale to reduce the need for expens

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Velocity Global Announces Global Equity Program For Employers

Velocity Global

New offering enables employers to provide a variety of comprehensive and compliant award packages to help attract and retain top talent worldwide DENVER, January 25, 2023 — Velocity Global , the leading provider of global talent solutions, today announced the launch of their Global Equity Program, providing customers with a compliant, locally tailored way to issue a variety of competitive and comprehensive award packages worldwide.

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2023 Initiatives for the CFO & CIO

Perficient Digital Transformation

2023 is going to be a challenging year for CFOs. Rising inflation (and interest rates) , labor shortages and workplace transformations, continued supply chain complications , and increasingly complex and controversial external reporting requirements are all just a few of the major obstacles facing organizations in the new year. With so many issues at the doorstep and mixed indicators adding to the confusion, one could make the argument that 2023 will be even tougher than the recent years.

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Globalization Has Entered a Period of In-Depth Adjustment

The Global Small Business Blog

©iStock/Zhonghui Bao According to the "2023 China and Globalization Report" recently released by the Center for China and Globalization (CCG), a Chinese non-governmental think tank based in Beijing, it has become a consensus that globalization has entered a period of in-depth adjustment. The CCG released the report at the beginning of the new year, which summarizes and forecasts the trends and prospects of globalization in the coming year from ten perspectives, including China-US relations, the

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Beat the talent shortage in a better way with Impact Sourcing

ScaleHub

Business is becoming more socially conscious, but this shift isn’t just about getting a “do-gooder” sticker for a company’s PR or website. Socially conscious actions have shown positive returns for both businesses and communities at-large – and none more so than Impact Sourcing. Read our primer on Impact Sourcing: what it is, why companies should consider it, and how ScaleHub puts it into action with the help of trusted partners.

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Addressing the Global Talent War

Speaker: Jason Ciment - Get Visible | Mark Wald - SPRCHRGR | Leo Gestetner - Thankz | Michael S. Kraus - Expak Logistics

Remote work has helped future-proof organizations and increased their flexibility. However, sourcing candidates nationally poses new challenges and is proving difficult. The global sourcing industry seems to be in a state of war. DEI, attracting qualified candidates, and physical demographics are just a few of the issues that organizations face. Many companies are failing to win in this new landscape due to the intersectionality of problems in global sourcing.

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A Day in the Life of a Knowledge Manager – A Cautionary Tale

Forrester Digital Transformation

Building a successful knowledge management practice to capture, share, and transfer institutional knowledge is more essential than ever. IT operations’ need to innovate, provide services globally, and improve employee experiences. Leading a knowledge management practice requires a unique set of skills, but what capabilities are essential for the early success of a knowledge manager?

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The metaverse: Driving value in the mobility sector

McKinsey and Company

Although a fully immersive, interconnected metaverse remains years away, mobility stakeholders can already capture real business value from the technologies designed to enable it.

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Employer of Record: A Guide to Global Expansion

Global Expansion

Global expansion can present a number of challenges, such as entering unknown markets and achieving compliance. In fact, most companies actually lose money on global expansion, with only 40% returning more than 3% profit. However, businesses can significantly mitigate these risks by working with an Employer of Record (EOR). By utilizing an EOR, businesses rely on them to provide global payroll, benefits, and compliance in the countries they want to hire in.

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The Eisenhower Quadrants of Productivity

Perficient Digital Transformation

I’ve been using the Eisenhower Quadrants of Productivity with my teams for many years now. You may also hear it called the “Eisenhower Decision Matrix” or the “Eisenhower Box”. It is a method that helps people understand the differences between “urgent” and “important” tasks. You can use it to create principles on how to best manage time as an individual or as a team.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.