Premier BPO

OCTOBER 9, 2023

In the fast-paced world of customer service and contact centers, staying ahead of the curve is essential for success. Dedicate focused time to immerse yourself in the realm of contact centers and customer service, catapulting your contact center strategy towards excellence. Ready to take the first step towards outsourcing success?

BPO 52

BPO Co-Sourcing Outsourcing Customer Service 52

Customer Serv Outsource Smarter

DECEMBER 16, 2022

And what can we expect in 2023? So, what’s in store for 2023 in our beloved BPO industry? and we anticipate this will continue throughout 2023. have increased into the $35-$45+ range in 2022, and we expect 2023 will be no different. For BPOs to be successful in 2023, they must strive for a “best-place-to-work” culture.

BPO 52

BPO Outsourcing Nearshoring Call Center 52

Premier BPO

MAY 24, 2023

The SOCAP RECAP – Spring Symposium 2023 The SOCAP Spring Symposium 23 was held in Columbus, Ohio this year and celebrated the theme ‘Decades’ mirroring the organization’s 50 th birthday. The widespread forum serves as a go-to consumer service and customer care platform in the U.S.

Offshoring 52

Offshoring BPO Co-Sourcing Outsourcing 52

Premier BPO

MARCH 29, 2023

Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. The week featured prize-winning speakers and Global Business Services giants.

Shared Services 40

Shared Services Co-Sourcing Service BPO 40

Everest Group

NOVEMBER 17, 2023

Experience level agreements can foster service provider innovation and collaboration if structured with rewards for risks. While once a potent force, the XLA has lost its power as enterprises have transitioned to a penalty-only model, essentially reducing it to a standard service level agreement (SLA).

Co-Sourcing 59

Co-Sourcing Collaborations Outsourcing Sourcing 59

Premier BPO

OCTOBER 3, 2023

Event Information: – Event Name: ICMI Contact Center Expo – Date: October 16 th – 19 th , 2023 – Location: Orlando, FL, Loews Royal Pacific Resort Join Premier BPO – Your Trusted Outsourcing Partner: At ICMI Contact Center Expo, you’ll have the chance to meet our team of outsourcing specialists.

BPO 52

BPO Co-Sourcing Outsourcing Customer Service 52

Premier BPO

MARCH 29, 2023

We have been laser-focused on our purpose of being a seamless extension of our client’s business and providing high-touch service, especially for first-time outsourcers. Our COO calls this “co-sourcing”. Our clients look to us for strategic insights and collaborate together to enhance their business.

Co-Sourcing 52

Co-Sourcing Supply Chain Management BPO Finance 52

IBM Business Partners

JUNE 2, 2023

Modernization will free caseworkers’ time to focus on and collaborate with families, rather than focusing on navigating an aging system. Provide quick and transparent services to ease stress and frustration in times of need. Empower caseworkers with online tools to collaborate with colleagues and access knowledge repositories.

Co-Sourcing 80

Co-Sourcing Automation Flexibility Collaborations 80

IBM Services

APRIL 25, 2024

Steps of business process reengineering for CRM include integrating customer data from disparate sources, using advanced analytics for insights, and optimizing service workflows to provide personalized experiences and shorter wait times. This can enable significant cost savings and improve profitability.

Supply Chain Management 59

Supply Chain Management Finance Robotics Process Automation Human Resources 59

Capgemini

FEBRUARY 9, 2023

Lucia Sinapi 10 Feb 2023 Facebook Twitter Linkedin So far in this series of blogs and vlogs on startups and their role as a catalyst for sustainable innovation, we’ve focused on the relationship between startups and corporates/the public sector. Their role is not limited to being a source of funds.

Co-Sourcing 52

Co-Sourcing Sourcing Analytics Marketing 52

3Pillar Global

MAY 3, 2024

I’ve had the privilege to collaborate and connect with exceptional regional plan leaders across strategy consulting roles and more recently in-house at a regional plan. In Mercer , Aon , and WTW surveys of healthcare benefit leaders showed a typical premium increase in 2023 of ~6 and between 6-8% in 2024, far outpacing inflation.

Insurance 104

Insurance Healthcare Co-Sourcing Administrative 104

IBM Services

SEPTEMBER 13, 2023

Today, entire industries are looking to leverage the availability of complex space technologies and insights — from reusable rocket launchers to the use of open-source machine learning pipelines — to accelerate a new era of commercial space applications. Earth Observation companies collect many petabytes of data per day.

Co-Sourcing 100

Co-Sourcing Government Sourcing Automation 100

Hyland

JANUARY 17, 2023

But whatever innovation vehicles you employ, they do need to be managed according to whatever style of innovation approach(es) you’ve chosen — and that’ll govern the way in which information flows and collaborations manifest. 3 strategic initiatives to prioritize in 2023. Open innovation. A network of innovation hubs can help.

Co-Sourcing 91

Co-Sourcing Right-Sizing Sourcing Flexibility 91

Everest Group

MARCH 23, 2023

Impact sourcing can transform individual lives, create diverse and inclusive workforces for employers, and deliver economic benefits to entire communities. Why is impact sourcing so critical today? The impact sourcing ecosystem plays a critical role in helping these individuals. What is impact sourcing?

Impact Sourcing 52

Impact Sourcing Sourcing Co-Sourcing Government 52