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Customer Experience Management (CXM) in the Americas – Service Provider Landscape with PEAK Matrix® Assessment 2022

Everest Group

Top Customer Experience Management (CXM) Service Providers in the Americas The Customer Experience Management (CXM) market in the Americas has shown significant resilience throughout the post-pandemic phase in 2021, as enterprises across the board continued their investments in this space to retain existing customers and attract new ones.

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Retail IT Services PEAK Matrix® Assessment 2024

Everest Group

Retail IT Services Despite unfavorable macroeconomic conditions, retail enterprises are strategically investing in IT modernization initiatives throughout their value chains. Their priorities also include strengthening data security, ensuring compliance, and automating manual processes for improved efficiency.

Retail 69
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Solving Healthcare Challenges with Digital Health Platforms

Perficient Digital Transformation

To meet clinical, business, and evolving consumer needs, healthcare providers are focused on care delivery that enables innovation in patient engagement, data and analytics, and virtual care. We believe that Perficient is uniquely positioned to deliver Salesforce platforms and services to our clients.

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In the Fight for Talent, It’s Employee Experience for the Win—Everest Group

Everest Group

DALLAS, November 9, 2022 — Multi-process human resource outsourcing (MPHRO) deals are on the rise again in 2022 as enterprises seek end-to-end services that include talent acquisition and development and that keep employee experience at the core. Notable MPHRO Trends in 2022: The MPHRO market was valued at approximately US$5.4

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Modernizing child support enforcement with IBM and AWS

IBM Business Partners

The approach leverages IBM’s zOS connectors , allowing us to shift the focus from application to data, move mainframe data in mainframe format into cloud storage (with near real-time, bidirectional data sync), and leverage new and modern cloud data management services. Data migration to the cloud for analytics and insights.

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Leveraging generative AI on AWS to transform life sciences

IBM Business Partners

At re:Invent 2022, IBM Consulting was awarded the Global Innovation Partner of the Year and the GSI Partner of the Year for Latin America , cementing client and AWS trust in IBM Consulting as a partner of choice when it comes to AWS. in 10 years, from 2012 to 2022. More than half of algorithms on the U.S.

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Accelerating Your Digital Journey with Adobe Experience Manager and AWS

Perficient Digital Transformation

Adobe Experience Manager Assets – You can leverage automation and smart tools to rapidly source, adapt, and deliver your assets across audiences and channels. With Adobe Experience Manager Forms, you can activate and manage multi-channel digital enrollment, onboarding, and customer communications.