article thumbnail

5 Questions to Ask When Looking for an Offshore Partner for Outsourcing Insurance Services

AS White Global

Luke’s efforts paid off as he was able to expand his operations in Australia, thanks to the support of a dedicated offshore team based in Kuala Lumpur, Malaysia. Since 2014, the insurance BPO industry has seen a consistent yearly growth of 9-10%. How can your offshore services expand my business? Client renewals.

article thumbnail

Philippines Hosts 2014 International BPO Summit

SourceFit

IBPAP senior executive director Gigi Virata said that the IIS aims to equip and empower industry stakeholders to step up and take action amid the technological revolution and robust growth happening in the IT-BPO sector. to sustain the Philippines’ offshoring/outsourcing boom. References: – [link] – [link].

BPO 40
professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

10 Unique Reasons To Outsource Healtcare To BPO Philippines

Magellan Solutions

An introduction to value propositions by BPO companies in Metro Manila. BPO Philippines serves with the promise of efficiency, flexibility, and improved productivity, just to name a few. This is also supported by the fact that the number of BPO offices keep growing. . Philippines. Costa Rica.

BPO 52
article thumbnail

Why Do You Need to Outsource Customer Service Solutions to a BPO with Low Attrition Rate?

Magellan Solutions

While pricing and services are important factors, you should also consider the attrition or turnover rate of the BPO company. Here’s the average attrition rate of the BPO industry in the past decade: Year. Average Attrition Rate for the BPO Industry. This will give you an idea how long an agent can work for your business.

article thumbnail

DOST Targets $18B Philippine Outsourcing, Offshoring Revenue

SourceFit

The Department of Science and Technology (DOST) expects revenues of BPO companies in the Philippines to increase to $18 billion by the end of 2014 due to its “Next Wave Cities” program. The program also aims to roll out information campaigns on the country’s BPO services that go beyond voice and contact support.

article thumbnail

Philippine President Vows Continued Support for BPO Industry

SourceFit

Philippine President Benigno Aquino III said that the country’s business process outsourcing (BPO) and offshoring sector can grow further with government support. Aquino told business leaders that the BPO sector could employ 1.3 million Filipinos by 2016 from 2014’s 1 million. 2 and Cebu City at no.

BPO 40
article thumbnail

More Big Firms to Boost Investment in BPO

SourceFit

About 75 percent of large international companies will boost their investment in outsourcing and take advantage of offshore delivery models for services like human resources and finance, according to research published by KPMG and HfS. also said that global firms expect to boost offshoring activities by 20 to 30 percent next year.

BPO 40