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3 blockers to CX success in financial services—and how to overcome them

IBM Services

Today most financial services organizations are focused on how they can deliver a better customer experience (CX). So what stands in the way of financial services organizations aiming to achieve this same goal? Many industries have turned to the cloud because of its agility, enabling rapid innovation that unlocks great CX.

Service 57
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Boost Your E-commerce Customer Service With These 4 Best Practices & Improvement Ideas

Mattsen Kumar

E-commerce customer service practices are ever-evolving; often led by new technologies, these trends keep changing year after year. When these prodigal technologies and methodologies are leveraged for customer service, the entire game changes for the better. We will also be touching base with customer service improvement ideas.

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Measure Twice, Cut Once. Plan Twice, Build Once

Perficient Digital Transformation

In our first blog in this series, Blockchain: The Secret Sauce to Supply Chain Visibility , we covered why visibility is so crucial in the supply chain for all parties and gave examples of firms using distributed ledgers to help improve customer service, reduce inventory costs, provide proactive status updates, and help mitigate risk.

Finance 64
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Confidential Containers with Red Hat OpenShift Container Platform and IBM® Secure Execution for Linux

IBM Services

As compromised credential threats as well as insider threats have become a dominant cause of data-security incidents , technical assurance has become a priority for securing sensitive and regulated workloads whether the latter are running in traditional on-premises or in a public cloud data centers.

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What Is DeFi? How Will Decentralized Finance Impact Your Industry

Planergy Software

Many consider DeFi as an umbrella term for the new wave of financial services Innovation since it is intertwined with the blockchain. Because of this, consumers have very few options to access financial services and capital directly. It eliminates fees that many banks charge for accessing their services.

Finance 52
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When is the right time for enterprises to consider the modernization of their legacy apps

Amzur

Process and workflow automation further help enterprises strengthen their relationships with consumers and customers and accelerate product and service innovation. Automation helps businesses save employees’ time from low-value & repetitive tasks, redesign mission-critical business workflows, and adopt new business models.