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3 blockers to CX success in financial services—and how to overcome them

IBM Services

Today most financial services organizations are focused on how they can deliver a better customer experience (CX). So what stands in the way of financial services organizations aiming to achieve this same goal? CX success blocker 1: Lack of accountability among leadership. Read any study you like to quantify this.

Service 57
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Measure Twice, Cut Once. Plan Twice, Build Once

Perficient Digital Transformation

In our first blog in this series, Blockchain: The Secret Sauce to Supply Chain Visibility , we covered why visibility is so crucial in the supply chain for all parties and gave examples of firms using distributed ledgers to help improve customer service, reduce inventory costs, provide proactive status updates, and help mitigate risk.

Finance 64
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Boost Your E-commerce Customer Service With These 4 Best Practices & Improvement Ideas

Mattsen Kumar

E-commerce customer service practices are ever-evolving; often led by new technologies, these trends keep changing year after year. When these prodigal technologies and methodologies are leveraged for customer service, the entire game changes for the better. We will also be touching base with customer service improvement ideas.

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Tech Solutions Outsourcing: Driving Innovation and Efficiency

NoonDalton

This period saw the birth of the global IT services market, which provided not only cost benefits but also operational efficiencies. According to recent studies, the global IT outsourcing market is expected to grow significantly, reflecting the increasing reliance on external service providers to handle complex tech operations.

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What Is DeFi? How Will Decentralized Finance Impact Your Industry

Planergy Software

Many consider DeFi as an umbrella term for the new wave of financial services Innovation since it is intertwined with the blockchain. Because of this, consumers have very few options to access financial services and capital directly. It eliminates fees that many banks charge for accessing their services.

Finance 52