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5 Business Benefits of Outsourcing Inbound Call Center Services

Magellan Solutions

64% of business leaders affirm that customer satisfaction benefits business growth. Hence, there is a race to improve operations and customer service nowadays. Businesses are looking into efficient solutions that reduce costs and improve customer service while allowing companies to be flexible.

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Akorbi Welcomes Harrison Tucker as Chief Financial Officer

Akorbi

Tucker Adds Enterprise-Level and Emerging Company Experience to High-Growth Language Technology Solutions Provider Dallas, Texas- April 27, 2023- Akorbi , a multilingual digital transformation company, announced the arrival of Harrison Tucker, a technology and healthcare industry veteran, as the company’s Chief Financial Officer.

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AI in commerce: Essential use cases for B2B and B2C

IBM Business Partners

Key takeaways By implementing effective solutions for AI in commerce, brands can create seamless, personalized buying experiences that increase customer loyalty, customer engagement, retention and share of wallet across B2B and B2C channels. But customers aren’t yet completely on board.

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CGS Awarded Gold in Americas Region, 2021 Top Ranking Performers Awards / Best Tech Innovation Award Vendor – Live Agent Support Solution Category

CGS Inc

New York, NY, October 19, 2021 – CGS, a global provider of business applications, enterprise learning and outsourcing services, today announced it was awarded gold in the regional (Americas) Contact Center World’s 16th Annual Global Top Ranking Performers Awards in the “Best Tech Innovation Award Vendor – Live Agent Support Solution” category.

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Top 10 Customer Service Outsourcing Companies Worldwide 2021

Pure Moderation

Which customer service outsourcing company is the best? In no aspect of the business is this truer than in the area of customer service. Customer service matters now more than ever. List of companies that provide customer service outsourcing service: 1. Pure Moderation Outsourcing Company – 24/7/365 customer care.

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The Best & Worst Philippines Call Center Companies in 2021

Magellan Solutions

Customer-based Organization. – Does the BPO firm consider your customers as their customers too? – Do they get you involved in any decision-making process pertaining to the development of both the agents and customer service? Magellan Solutions. Collaborative Effort. Goal-Oriented.

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How to Choose The Right E-commerce Platform For Your Business in 2021?

Amzur

Most e-commerce software supports business-to-consumer (B2C) transactions, but some platforms also support more complex business-to-business (B2B) transactions with contract negotiation and other features. Hosted e-commerce solutions: Cloud-based and billed monthly, these tend to be more stable and user-friendly.