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Shared Service Center: Why the Philippines Is the Best Option?

Magellan Solutions

Besides BPO, the Philippines is the best option for shared services. What Is a Shared Service Center? Shared service centers are independent business units of processes, technologies, and people. With shared services, expertise and resources are shared within a company.

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Six Levers for Digital World-Class Information Technology Performance

The Hackett Group

This transition has far-reaching implications for the technology function’s operating model. More than one-half of technology leaders planned a major operating model change for 2021. The post Six Levers for Digital World-Class Information Technology Performance first appeared on The Hackett Group.

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Consumer Packaged Goods (CPG) IT Services PEAK Matrix® Assessment 2024

Everest Group

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

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Effective Claims Operations through Scaled Digital Adoption | Webinar

Everest Group

Shared services and sourcing executives. Information technology leaders and managers. How to adopt digitalization through a phased layering approach. Ways to enable business and IT collaboration. The content will be valuable for: CIOs, CTOs, CFOs. Strategy and innovation executives. Procurement leaders and managers.

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Shared Service Center in Mexico

Intugo

What is a Shared Service Center in Mexico and how can it reduce operating costs? Establishing a shared service center in Mexico through Intugo can also be a solution for mid-sized companies. Shared service centers utilize standardized processes. Unification of information technology systems.

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What Is ESM, and Why Is It Important?

Automation Anywhere

Enterprise Service Management (ESM) is gaining substantial traction across industries, mainly because it applies to so many different business cases. It synthesizes the best of a number of key IT areas, including DevOps, information technology service management (ITSM), and low code/no code to empower knowledge workers with self-service.

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Hackett: HR Organizations Feeling Increased Pressure in the Face of Global Uncertainty

The Hackett Group

Technology spending, which is expected to rise by 4%, is one way HR organizations are hoping to bridge those gaps. More HR work will also be apportioned to fully automated and self-service systems’ functionality, and HR executives expect global business services (GBS)/HR shared services units to handle 3.5%