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What Is ESM, and Why Is It Important?

Automation Anywhere

Enterprise Service Management (ESM) is gaining substantial traction across industries, mainly because it applies to so many different business cases. ESM extends ITSM—which focuses on getting people the IT services they need—beyond technology to address the full array of services business users require.

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Magellan Solutions joins CeBIT Australia 2016

Magellan Solutions

Magellan Solutions was part of the IBPAP (Information Technology and Business Process Association of the Philippines) delegation to CeBIT Australia 2016 in May 2-4 2016 at Sydney Olympic Park. Over 15 000 attendees joined the CeBIT exhibition that showcased the latest business technologies worldwide.

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List of Companies That Outsource Call Centers

Magellan Solutions

Offshored roles include information technology and customer support. They are also involved in credit card collection services. The financial institution has its shared services and many other regional hubs in the Philippines. In 2013 , the company moved its call center work and administrative services overseas.

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Companies That Outsource Call Center Operations

Magellan Solutions

Offshored roles include information technology and customer support. They are also involved in credit card collection services. The financial institution has its shared services and many other regional hubs in the Philippines. In 2013 , the company moved its call center work and administrative services overseas.