The Hackett Group

MARCH 23, 2023

MIAMI & LONDON, March 23, 2022 – There’s a troubling disconnect between human resources (HR) organizations’ priorities for 2023 and their ability to make improvements, according to new HR Key Issues research from The Hackett Group, Inc. and only minimal increases in staffing and budgets, the research found. NASDAQ: HCKT).

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Research Advisory Human Resources Analytics 98

Everest Group

AUGUST 30, 2022

DALLAS, August 30, 2022 — Everest Group today released the results of its inaugural ranking of top Global Business Services (GBS) employers across India, The Philippines and Poland. Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing.

Global Business Services 52

Global Business Services Service Banking Advisory 52

Everest Group

AUGUST 30, 2022

Everest Group’s Top GBS Employers across India, Poland, and the Philippines report illustrates the top global business services companies selected for best work environment and job satisfaction rating by employees. The top global business services companies selected across India, The Philippines, and Poland.

Global Business Services 52

Global Business Services Service Advisory Research 52

Everest Group

MARCH 23, 2022

2021 was a milestone year for Global Business Services (GBS) with most enterprises reporting the model exceeded expectations for global business services solutions and delivery. Our research shows that 70% of teams are likely to operate in hybrid models moving forward.

Global Business Services 52

Global Business Services Service Impact Sourcing Sourcing 52

Everest Group

MARCH 14, 2022

Case #1: Assisted a top 10 service provider in identification of Global Business Service / captive targets for acquisition/carve-outs. Everest Group’s research armed the client’s sales team with detailed fact packs and right conversation tracks by identifying the exact nature of opportunity and framing customized pitch.

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Research Nearshoring BPO Global Business Services 40

Everest Group

JANUARY 26, 2022

A shrinking labor pool in North America, Europe and China is at the heart of the talent scarcity, forcing companies in these countries to look elsewhere to find the talent needed to run their business. Now is the Time to Refresh Your Global Talent Strategy: Could Africa be the Next Great Talent Pool?” in Global Business Services, 6.7%

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Research Nearshoring Engineering Sourcing 52

Everest Group

JANUARY 24, 2024

The agenda will include valuable information and guidance for C-suite leadership, sourcing and vendor managers, global business services leaders, and customer experience and marketing executives. Fissell brings over 20 years of events and information services product leadership experience to the role.

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Advisory Research Shared Services Sourcing 72

The Hackett Group

SEPTEMBER 28, 2023

Miami, FL — September 28, 2023 — Human resources (HR) operating costs increased significantly in 2023, with key contributors being wage inflation and high turnover rates, according to new Digital World Class ® HR research from The Hackett Group , Inc. NASDAQ: HCKT). At the same time, they operate with 40% fewer full-time equivalent staff.

Human Resources 116

Human Resources Advisory Research Operational Costs 116

The Hackett Group

FEBRUARY 29, 2024

As organizations navigate these priorities, it is crucial to recognize the emerging need for HR business partners to incorporate leadership coaching at the highest levels. The Hackett Group’s research recommends that organizations carefully deliberate on how leadership development is integrated into the broader HR operating model.

Advisory 59

Advisory Human Resources Research Efficiency 59

The Hackett Group

MARCH 14, 2023

Finance Looks to Technology to Mitigate Productivity and Efficiency Gaps MIAMI & LONDON, March 14, 2023 – Corporate finance leaders expect to remain focused on digital transformation in 2023 to address recession, inflation, geopolitical turmoil and talent shortages, according to the 2023 CFO Agenda research from The Hackett Group , Inc.

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Finance Robotics Process Automation Advisory Research 97

Everest Group

JANUARY 24, 2023

IST Change management is a work in progress for most Global Business Services (GBS) organizations. At the center of the discussion lies first-of-its-kind research on 60 leading GBS organizations across the globe, conducted by Everest Group and Sourcing Change. CST | 10 a.m. EST | 3 p.m. GMT | 8:30 p.m.

Management 52

Management Global Business Services Sourcing Research 52

The Hackett Group

MARCH 16, 2023

Procurement organizations will also need to find ways to do more with less in 2023, according to the research. Procurement organizations have a high level of adoption of end-to-end and core procurement technologies, the research found, and projected growth rates are also high. NASDAQ: HCKT). An expected 10.6%

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Advisory Research Analytics Human Resources 98

The Hackett Group

FEBRUARY 13, 2024

Digital transformation remains a top five priority for finance in 2024, the research found. While finance and other business functions are still in the early stages of exploring Gen AI, enterprise funding is expected to increase in 2024, the research found. NASDAQ: HCKT). About The Hackett Group The Hackett Group, Inc.

Finance 59

Finance Reduced Costs Robotics Process Automation Research 59

The Hackett Group

FEBRUARY 16, 2024

A complimentary version of The Hackett Group’s 2024 Procurement Key Issues research, “The CPO Agenda,” is available, with registration, at [link]. NASDAQ: HCKT) is a leading benchmarking , research advisory and strategic consultancy firm that enables organizations to achieve Digital World Class ® performance. NASDAQ: HCKT).

Advisory 59

Advisory Research Analytics Risk Management 59

Everest Group

JUNE 23, 2022

Head - Global Business Services. Join to learn from and interact in the peer-to-peer discussions on the transformative journeys – including the challenges and rewards – renowned leaders are undertaking in the GBS space. Register Now for the LinkedIn Live event! Rohitashwa Aggarwal. Vice President. Everest Group.

Advisory 52

Advisory Global Business Services Research Service 52

Everest Group

DECEMBER 8, 2023

Overall, our research indicates that 2024 will be a ‘nose to the grindstone’ year of improving operational efficiency.” The Global IT-BP Services Industry Will Continue to Grow and Shift A vast majority of enterprises (82%) expect their global services budgets either to remain flat (39%) or increase in 2024 (43%).

Analytics 52

Analytics Cybersecurity Offshoring Research 52

Everest Group

SEPTEMBER 14, 2023

How current and potential employees view the organization’s brand is critical to business success. Gain insights from our research on best practices by leading Global Business Services (GBS) organizations who have created a superior employer brand perception in this blog.

Collaborations 64

Collaborations Global Business Services Out-Tasking Flexibility 64

Everest Group

SEPTEMBER 1, 2022

Workers employed by Philippine-based global business service (GBS) organizations report relatively higher satisfaction across all parameters than their Polish and Indian counterparts, according to a report by global research firm Everest Group. Read more in Business Mirror.

Global Business Services 40

Global Business Services Research Service 40

Everest Group

NOVEMBER 16, 2022

Moving to a GBS Platform: The Need for Continuous Change Management Change management is a work in progress for most Global Business Services (GBS) organizations. At the center of the discussion lies first-of-its-kind research on 60 leading GBS organizations across the globe, conducted by Everest Group and Sourcing Change.

Global Business Services 52

Global Business Services Shared Services Sourcing Research 52

Everest Group

MAY 31, 2023

Building on its inaugural research in this area, Everest Group will soon release its 2023 report examining how operations and technology employees in Global Business Services (GBS) organizations in India, The Philippines, and Poland view their employer’s brands. Perception matters in today’s digital age.

Global Business Services 52

Global Business Services Advisory Research Jobbing 52

Everest Group

SEPTEMBER 14, 2023

Our research has identified four change management personas that GBS organizations typically fall under. Change management is necessary within Global Business Services (GBS) organizations. Understanding your change management approach and experience level can improve decision-making and enhance transformative practices.

Management 59

Management Global Business Services Right-Sizing Research 59

Everest Group

JANUARY 13, 2022

Whether you call them global business services (GBS) organizations or global in-house centers, they have earned “rockstar” status within their respective enterprises in the last couple of years by remaining resilient in the face of the pandemic. Chief Research Officer. LIVE WEBINAR. January 13, 2022 |. Sakshi Garg.

Global Business Services 52

Global Business Services Research Service Management 52

Everest Group

JANUARY 5, 2023

Read on to learn best practices and key findings from this first-of-its-kind change management research. Insights can also be found in our webinar, Why GBS Change Management is the Key to Added Value and ROI , as Everest Group experts discuss effective change management practices gathered from the research.

Management 52

Management Right-Sizing Research Global Business Services 52

Everest Group

APRIL 26, 2022

Business agility has emerged among leading Global Business Services trends as a key driver for growth, innovation, and business excellence. Attaining business agility requires new ways of thinking and working. 4Cs to successfully attain business agility in GBS organizations.

Global Business Services 52

Global Business Services Collaborations Efficiency Research 52

The Hackett Group

DECEMBER 7, 2023

Generative AI (Gen AI), in combination with other AI technologies, will have a profound potential impact on selling, general and administrative (SG&A) costs and staffing, enabling reductions of up to 40% over the next five to seven years, according to recent research from The Hackett Group. “As

Advisory 64

Advisory Human Resources Research Global Business Services 64

Everest Group

SEPTEMBER 14, 2023

Our research has identified four change management personas that GBS organizations typically fall under. Change management is necessary within Global Business Services (GBS) organizations. Understanding your change management approach and experience level can improve decision-making and enhance transformative practices.

Management 52

Management Global Business Services Right-Sizing Research 52

Everest Group

JUNE 7, 2023

Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we analyze the dynamics of the RPO provider landscape and assess 49 RPO providers featured on Everest Group’s RPO PEAK Matrix® 2023 – Global, North America, EMEA, and Asia Pacific.

Outsourcing 52

Outsourcing Service Global Business Services Shared Services 52

Everest Group

MAY 16, 2022

Setups of Global Business Services centers increase in India and China, providing evidence of post-COVID economic recovery. In its latest quarterly report on the global outsourcing industry, Everest Group revealed outsourcing demand held steady from Q3 to Q4 2021, with 404 transactions reported in each quarter.

Offshoring 40

Offshoring Sourcing Outsourcing Global Business Services 40

Everest Group

JANUARY 27, 2022

According to Everest Group research, Africa has almost six times more people entering the workforce than North America will have this year. So, what does that mean for global business services (GBS) organizations and the global talent pool? Chief Research Officer. January 27, 2022 |. Our Experts.

Co-Sourcing 52

Co-Sourcing Advisory Research Global Business Services 52

Everest Group

JANUARY 5, 2023

In fact, more than 80% of respondents expect their investments in outsourcing for IT services (ITS) and business process services (BPS) to stay the same or increase in 2023 over 2022, and more than 40% are optimistic about growth in their global services budgets in the coming year. About Everest Group.

Outsourcing 52

Outsourcing Management Nearshoring Research 52

Anexa

MAY 16, 2022

The next normal in business sees shared-services morphing into global business services (GBS) – but whatever the level of operations – these organizations share the same concerns. Change is certain, and businesses are working hard to emerge stronger from the pandemic and be ready for whatever curves lie ahead.

E-Commerce 52

E-Commerce Human Resources BPO Research 52

Everest Group

APRIL 17, 2023

Global Business Services (GBS) organizations have become essential to the enterprise as these shared service centers help to optimize costs and build talent strategies for the future. Read on to learn more about the benefits GBS offers.

Streamline Operations 52

Streamline Operations Shared Services Global Business Services Offshoring 52

Everest Group

NOVEMBER 16, 2022

Global Business Services (GBS) organizations have a big opportunity to champion Environment, Social, and Governance (ESG) in banking and financial services (BFS) institutions. ESG is creating new opportunities for BFS Global Business Services organizations.

Sourcing 52

Sourcing Banking Global Business Services Impact Sourcing 52

Everest Group

OCTOBER 19, 2021

A significant boost in intelligent automation (IA) adoption occurred in response to the pandemic as organizations grappled to ensure business continuity. CIOs IT VPs GBS/Shared services senior executives Enterprise leaders Sourcing leaders COOs. Chief Research Officer. Who should attend? Michel Janssen. Practice Director.

Automation 52

Automation Shared Services Global Business Services Research 52

Everest Group

SEPTEMBER 21, 2021

What is the latest on the procurement outsourcing service provider landscape? Global sourcing managers BPO leaders Heads of Global Business Services organizations and Shared Services Enterprise CPOs Procurement leaders. Chief Research Officer. Who should attend? Vice President. Shirley Hung.

Outsourcing 52

Outsourcing Government Global Business Services BPO 52

Neo Group

MAY 21, 2020

Atul Vashistha – Chairman, Neo Group Debi Hamill – CEO, IAOP Jim Bradley – Senior Vice President – Global Business Services, KellyOCG Maura Hudson – Senior Vice President, Marketing & Research, Colliers International Michael Nacarato – IAOP Buy-Side Ambassador. Date / Time of Webinar: June 3 rd , 12.30

Sourcing 52

Sourcing Service Global Business Services Research 52

Everest Group

MAY 16, 2023

On a daily basis, our research teams engage enterprise clients of technology and business processes services, often in ways other research firms do not. BST | 8 p.m. IST Everest Group has been working with enterprises since its inception over 30 years ago.

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