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The Great Debate: Global Business Services Versus Outsourcing | Blog

Everest Group

Are you entrenched in the ongoing battle between Global Business Services (GBS) and outsourcing? True to its promise, the panelists addressed hard questions and pushed the boundaries on what BPOs mean to Global Business Services. Everest Group research shows that GBS is increasingly embracing hybrid models.

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The Golden Path: How Indian Finance COEs are Transforming Global Business Services 

Zinnov

Market volatility, uncertainty, complexity, and ambiguity are some of the factors forcing SSCs to pivot their business models to buffer them from future shocks. With 440+ Finance Shared Services COEs employing over 700,000 people across multiple Tier 1 and 2 cities, India is a gold mine for global organizations.

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Five Actions GBS Organizations Must Take to Address the Global Business Services Trends and Challenges of 2022 | Blog

Everest Group

2021 was a milestone year for Global Business Services (GBS) with most enterprises reporting the model exceeded expectations for global business services solutions and delivery. Our research shows that 70% of teams are likely to operate in hybrid models moving forward.

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Scaling Intelligent Automation: Can It Solve the Talent War? | Webinar

Everest Group

Scaling Intelligent Automation: Can It Solve the Talent War? A significant boost in intelligent automation (IA) adoption occurred in response to the pandemic as organizations grappled to ensure business continuity. How are automation solutions being leveraged to address talent and productivity concerns? LIVE WEBINAR.

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Analyst Relations Newsletter Q1 2022: Key Highlights from Custom Research

Everest Group

Case #1: Assisted a top 10 service provider in identification of Global Business Service / captive targets for acquisition/carve-outs.

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Hackett: 2023 Brings Increasing Cost for HR But Greater Business Impact

The Hackett Group

Miami, FL — September 28, 2023 — Human resources (HR) operating costs increased significantly in 2023, with key contributors being wage inflation and high turnover rates, according to new Digital World Class ® HR research from The Hackett Group , Inc. NASDAQ: HCKT). At the same time, they operate with 40% fewer full-time equivalent staff.

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Where in the World Should Enterprises Look to Find Talent? Everest Group Research Points to India and Africa | Press Release

Everest Group

A shrinking labor pool in North America, Europe and China is at the heart of the talent scarcity, forcing companies in these countries to look elsewhere to find the talent needed to run their business. Now is the Time to Refresh Your Global Talent Strategy: Could Africa be the Next Great Talent Pool?” in Global Business Services, 6.7%