en survey 
TTEC
OCTOBER 11, 2021
CSAT is a simple customer satisfaction survey methodology that measures a customer's satisfaction with an organisation. It's calculated by asking questions about the customer's experience, which is formatted into a survey scale that can range from 1-3, 1-5, or 1-10. A negative aspect of NPS scoring is the sheer volume of NPS surveys.
TTEC
MAY 25, 2022
For instance, the Australian Domestic Holidays Survey 2022, conducted by online financial broker Savvy, found that 77% of respondents were likely to travel in this year , despite new COVID-19 variants. This builds their confidence and ensures that they’re prepared for the job on day one. Be traveler-centric.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
TTEC
JULY 19, 2022
It’s common for brands to ask NPS-driven survey questions after customers interact with a contact center but, while doing so can shed some light, it’s not enough on its own. Happier and more engaged associates, who deliver better CX, which leads to happier customers.
TTEC
APRIL 22, 2022
A survey by PwC found that 73% of consumers said that a good experience is key in influencing their brand loyalties and 52% would pay more for a speedy and efficient customer experience. When choosing between managing a captive contact centre or entrusting tasks to a CX partner, a few things to consider include: 1. Hiring the right people.
Influx
JUNE 3, 2022
The Great Resignation is the current economic trend of employees voluntarily resigning from jobs en masse, beginning in early 2021. The same survey found that most workers who quit a job and started a new one see their current work situation as an improvement over their last job. What is the Great Resignation? Bureau of Statistics).
TTEC
MARCH 14, 2022
Survey results from PwC shows VR learners were 275% more confident to apply skills learned after training. Key practices we have already seen put into play are conversational, process-based, and object-based training scenarios that encourage a stress-free but hands-on, approach to their equipment and work life.
Velocity Global
MARCH 10, 2021
The global pandemic forced the biggest workforce shift in modern history as businesses adopted remote work en masse overnight, and the changes are permanent,” said Velocity Global founder and CEO Ben Wright. employees prefer to work from home at least two days per week once COVID-19 is no longer a concern, according to a PwC survey this year.
Expert insights. Personalized for you.
52 
Let's personalize your content