en business-need digital-technology-transformation 
TTEC
DECEMBER 21, 2021
Evolution is key to any brand’s success, especially in a fast-paced world where technology and opportunities are constantly changing. But what does it really mean to transform? Is a digital transformation the same as a business transformation? Orchestrating omnichannel experiences that are digital-first.
Akorbi
AUGUST 2, 2022
Plano, TX (August 2, 2022) — Akorbi Group, a Plano-based global group of companies specializing in language, technology, and workforce solutions, is pleased to announce the appointment of Javier Martinez as Chief Technology Officer. We are extremely proud that Javier Martinez has joined the Akorbi family.
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IBM Services
FEBRUARY 22, 2024
As we see enterprises increasingly face geographic requirements around sovereignty, IBM Cloud® is committed to helping clients navigate beyond the complexity so they can drive true transformation with innovative hybrid cloud technologies. In just a few years, we have helped some of the world’s leading banks transform.
TTEC
MARCH 29, 2022
On average a contact centre associate needs to handle complex applications, urgent customer needs, and all the manual inefficiencies that come with service inquiries. They need the right tools for the job. Intelligent automation is a proactive part of an organisation’s digital transformation.
TTEC
SEPTEMBER 10, 2021
Both involve receiving business services from a third party but determining which of the two options is the better fit could make the difference between a thriving company versus just staying afloat. Outsource firms provide services for narrowly defined business processes. But don’t be fooled—these terms aren’t interchangeable.
TTEC
JULY 19, 2022
Brands that want to deliver frictionless customer interactions need to understand the differences – and interplay – among customer relationship, customer success, and customer experience. Brands that excel at customer relationships don’t just meet customers’ current needs; they prognosticate how to help them in the future.
TTEC
OCTOBER 20, 2021
Success in the industry, be it ecommerce or brick-and-mortar, relies understanding customers’ core values and connecting with the right technology. Explore how physical and digital spaces can unlock amazing customer experiences (CX) in 2022. It’s a juggling act that many retailers want, and need, to balance. trillion in 2024.
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