Secrets to Incredible Customer Service with Paul R. Jones


When it comes to customer experience, there’s a lot of cross-over between the hospitality industry and the contact center industry. We’re both in the business of earning a customer’s repeat business through the quality of the experience we deliver.

6 Positive Benefits of Winning a Corporate Award

Sarah Holliman

In an increasingly crowded global marketplace, it can be hard to stand out. Back in the day, competition came from companies that looked just like yours. That is no longer the case.


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Presidio tests confirm: Intel® Optane™ SSD’s faster cache tier accelerates storage performance


IT environments are inundated by an ever-rising wave of data that must be stored, managed and mined – resulting in application latency issues that impact performance. Now, a new class of solid-state drives, Intel® Optane™ SSDs for the data center, are proving themselves in multiple independent tests, accelerating storage performance for latency-sensitive workloads.

Qualities of Successful Remote Workers


In previous posts, we’ve discussed the qualities and skills needed to manage a remote workforce ( read here ). Now, let’s take a closer look at the qualities of a good remote employee. Employees who work from home require a specific skill set and need to possess a particular work ethic and attitudes.

Remote Rule #1: People First

Speaker: Kim Shepherd, Author, Keynote Speaker, Entrepreneur, Former CEO

For HR professionals, figuring out how to keep employees engaged, while working independently in a remote setting might seem daunting at first. Kim Shepherd will share how utilizing a clever combination of tried-and-true culture-building strategies.

Comment on Women in the Workplace – Behind Enemy Lines by Judy Ketelaar

Ms Category Management

So true, and inspiring


The 23rd North America Shared Services & Outsourcing Week

Chazey Partners

Shared Services and Outsourcing Week is one community, coming together to break down silos to create knowledge-sharing that helps shared service, outsourcing and global business … The 23rd North America Shared Services & Outsourcing Week Read More ».

More Trending

World Bank Retains 6.7% Growth Forecast for Philippines


The World Bank is keeping its 6.7 percent its growth forecast for the Philippines in 2018 and 2019 as the economy is driven by strong consumption. Private consumption is projected to grow by 5.9 percent this year and further expand by 6.2 percent in 2019.

Call Center Outsourcing 101: A Buyer’s Perspective

Strategic Sourcing Advisors

Reprinted from CIO Review Magazine By Jon Browning, CEO, Strategic Sourcing Advisors Strategic Sourcing Advisors helps companies determine their best procurement and site location strategies.

(Outsourcing) Location, Location, Location: Why it Should Factor Into Your Decision-Making Process

Future of Digital Sourcing Nearshoring

Outsourcing has become synonymous with cheap services offered by another country. Lower costs are on everyone’s mind when outsourcing is mentioned, especially in the IT world , where it can make a substantial difference. However, it’s not just about saving a buck.

On the Cusp or Not: Six Front Office BPO Locations to Watch

Future of Digital Sourcing

In the current marketplace, there is simply no way around a multishore contact center delivery model. The reality is that with unemployment rates in key demand markets at near-record lows, the ability to source qualified, motivated talent needs to be done both domestically and in overseas locales.

How the Candidate Experience Is Your Competitive Advantage

Speaker: Kevin W. Grossman, TAS, HCS | Talent Board and the Candidate Experience (CandE) Awards President

During this informative webinar, Talent Board and the Candidate Experience (CandE) Awards President, Kevin Grossman, will share insights from their candidate experience benchmark research and teach you how the candidate experience is your competitive advantage.

Why we don't send holiday wishes to our customers


Simply put, we don’t live in 1998 for us to wish people for holidays over work email. Time has passed, and everyone is trying to keep their inbox clean. The last thing they would want to see is some random happy holidays email from a client or a vendor, for which they already know the content inside the email. Treating holiday wishes emails as your lead-warm-up-strategy is a terrible idea


3 Ways Sourcing Professionals Can Proactively Address Risk

Sarah Holliman

Risk…it’s a four-letter word. And while it is not as offensive as others, it can have a far worse and much longer-lasting impact on an organization. What is most challenging though is that it can come in many forms, making risk mitigation difficult at best and financially devastating at worst.

Presidio Partners With VMware and AWS to Provide the Best of Both Worlds.


Quickest way forward to a cloud computing service model with minimal operational disruption and the most workload placement flexibility. VMware Cloud on AWS (VMC) is a new cloud service offering from VMware which enables customers to run the VMware Cloud Foundation technology on AWS infrastructure.

3 Popular JavaScript Libraries and Frameworks to Consider


JavaScript is one of the best languages for creating web applications. There are many great options for JavaScript libraries and it’s hard to know what to choose. Which JavaScript Library is best? They all have similar attributes and a few areas in which they excel.


The 2022 Guide on Becoming An Inclusive HR Practitioner

Speaker: Dr. Akilah Cadet, Founder and CEO of Change Cadet

This webinar was designed by Dr. Akilah Cadet, Founder and CEO of Change Cadet, to educate and empower HR practitioners and recruiters at every level, to become accomplices and hold other colleagues accountable. She will cover tips to work through difficult conversations, steps to apologize, and how to act in the workplace.

Comment on One Flew Over a Commercial Team’s Nest by Javier

Ms Category Management

Excellent POV , well constructed, I’m currently working with my Souring team to better improve our PO process. Thank you


Chazey Partners and Automation Anywhere Join Forces to Drive Robotic Process Automation

Chazey Partners

Chazey Partners, a global management consulting firm, is pleased to announce a new partnership with Automation Anywhere, a global leader in Robotic Process Automation (RPA), … Chazey Partners and Automation Anywhere Join Forces to Drive Robotic Process Automation Read More ».

10 Tips to Reduce Average Handling Time (AHT)

31 West

Average handling time (AHT) is the time spent by each customer care executive on a customer call. AHT is measured from the time customer initiates the call till the time the call is ended. AHT indicates the efficiency with which the executives can handle the customer queries.

Philippine BPO Companies to Add 70,000 Jobs in 2018


Philippine BPO companies are expected to add 70,000 jobs and generate $1 billion in revenues in 2018 as the workforce acquires new skills to survive the shift towards artificial intelligence (AI), according to the Contact Center Association of the Philippines (CCAP).

How To Recruit More Women Into Your Workforce

Speaker: Jeanette Leeds, Talent Acquisition Expert | Business Leader | Tech Entrepreneur

In this session, Jeanette Leeds, Talent Acquisition Expert, Business Leader, and Tech Entrepreneur will teach you about the latest talent acquisition solutions to support your gender-diversity hiring journey.

Five Procurement Best Practices for Contact Center Buyers

Strategic Sourcing Advisors

Selecting a contact center provider can be a challenge. Do you go for the biggest brand in town or a niche provider? Should you consider offshore options or keep the outsourced work as close as possible?

Q&A with Inna Koldorf – Employing Workers in Canada

Future of Digital Sourcing Nearshoring

With access to NAFTA and the EU, via the Comprehensive Economic and Trade Agreement, Canada has become one of the best prospects for foreign investors and growing businesses. However, while similarities exist in employment laws between the U.S.

Organizational Transformation Begins with You

Sarah Holliman

“Fake it ‘til you make it.” This unattributed idiom (with a nod to Aristotle) is oft-used advice to people early in their careers. But how wise is it to follow? How many people have résumés that truly portray their strengths vs. a laundry list of what they want you to believe about their abilities? How confident would any shareholder be if they believed the CEO got to the top by faking their skills rather than building them?

How to Present to an Executive Audience: Prepare, Perfect, Practice and Pre-empt

Sarah Holliman

When was the last time a presentation inspired you? Seriously…think about it. Now envision the last speaker who truly motivated you and ask yourself, was it their slides? Dramatic pause.) I’m willing to bet that what got your attention had virtually nothing to do with the content presented…and everything to do with how it was delivered. . When presenting to an executive audience, this is even more critical.

Managing Global Teams - A Call For New Technologies

Speaker: Stefani Stanislawski,Tedx Speaker, Entrepreneur, and Product Development Expert

Join Stefanie Stanislawski, Entrepreneur, Software Product Manager, and product development expert, as she shares technologies and processes that could help HR heroes thrive in the new working environment.

The Room Kit


Today is a long awaited and exciting day as Cisco announces their latest video endpoint – the Room Kit Mini! As Presidio is one of Cisco’s largest partners, I’ve been fortunate enough to have several NDA discussions with my customers about the Room Kit Mini, and they have universally gone amazingly well with one exception. The meeting would end with “when can I buy them?”,


6 Common Mistakes in JavaScript


As with any language, JavaScript has several different aspects that can be difficult to learn. However, it is one of the core modern web application languages and most tech departments require a working knowledge.


Finding the Right Person to Manage Your Remote Workforce


As the term implies, a remote workforce allows company employees to work outside of the company’s physical location. Remote employees often work the same hours and have the same level of expectations and responsibilities as their in-house counterparts, but they do not have to be physically present.

Questions to Ask When Choosing a JavaScript Library


What’s the best JavaScript library/framework for your company? There are a lot of options and it’s important to consider which one would work best for your organization


Rethinking Talent Acquisition: New Data on Innovation, Impact, and Opportunity

Speaker: Ben Eubanks, Speaker, Author, Researcher and HR Analyst

Join Ben Eubanks, Speaker, Author, Researcher, and HR Analyst as he shares examples, stories, and data to help illuminate the path in one of the most challenging and complex hiring environments that talent leaders have ever seen.

Winning Quarterly Planning by Avoiding these 3 Common Mistakes


If you’ve been following our blog, you’ve already read how DevOps can help you achieve quarterly goals. But simply having a DevOps process isn’t enough. Winning your quarterly goals requires planning, research and execution.

Collecting Employee Feedback for a Better 2019


2018 is coming to a close. The end of the year is the perfect time to reflect and start planning for the next one. While it’s important to look back at sales, marketing and finances of course, don’t overlook the value of employee feedback

How DevOps Helps You Manage Unplanned Work


What is your strategy for unplanned work that comes up in a project or in general? Do you have one? Let’s face it, at every organization and in every industry, unanticipated projects will happen. So, how can DevOps help you with it

How DevOps Helps Companies Achieve Quarterly Goals


Once you’ve built some interest in your organization for DevOps, it’s time to start hitting executives with some hooks to support DevOps adoption.

A Location-Agnostic Approach to Attracting and Retaining Talent

Speaker: Jacky Cohen, Chief People Officer at Topia

Join Jacky Cohen, Chief People Officer at Topia, as she shares insights and information about the importance of having a location-agnostic approach to recruiting. She will also explore the compliance challenges to recruiting and the benefits of expanding your candidate pipeline.