31 West

OCTOBER 15, 2018

The digital era is continuously evolving with the power of data-driven, business intelligence applications, and resources such as social media platforms, search engine etc. Today’s market has become consumer-centric where consumer research for their product before buying it. The digital world is on the verge of trending revolutionary technologies like artificial intelligence, machine learning, big data analytics etc.

Marketing 130

Marketing Analytics Engineering Automation 130

Sarah Holliman

APRIL 23, 2018

In an increasingly crowded global marketplace, it can be hard to stand out. Back in the day, competition came from companies that looked just like yours. That is no longer the case. With an always-online hyper-connected economy, your competition could come from an industry so far removed from the one that you are in that it hardly makes sense…and yet if you aren’t watching, your business can find itself on the precipice of being made redundant by a company you never saw coming.

Sourcing 130

Sourcing Marketing Banking Analytics 130

Blue Ocean

JUNE 26, 2018

When it comes to customer experience, there’s a lot of cross-over between the hospitality industry and the contact center industry. We’re both in the business of earning a customer’s repeat business through the quality of the experience we deliver. With that in mind, we reached out to Paul Jones, an award-winning hotel manager within the Best Western organization.

Customer Service 117

Customer Service Service Outsourcing Contact Center Outsourcing 117

Magellan Solutions

AUGUST 6, 2018

“We live in a world where your online reputation can be your strongest asset or your biggest liability,” a Forbes article stated. This is true as information is just a click away. Anybody can access the internet and write anything about you and your business. Now, the ultimate question is this: how to build brand reputation ? Brand reputation is pretty self-explanatory.

Customer Service 91

Customer Service Service BPO Outsourcing 91

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

Presidio

APRIL 26, 2018

IT environments are inundated by an ever-rising wave of data that must be stored, managed and mined – resulting in application latency issues that impact performance. Now, a new class of solid-state drives, Intel® Optane™ SSDs for the data center, are proving themselves in multiple independent tests, accelerating storage performance for latency-sensitive workloads.

Analytics 71

Analytics Collaborations Software Management 71

Aspirant

DECEMBER 31, 2018

In previous posts, we’ve discussed the qualities and skills needed to manage a remote workforce ( read here ). Now, let’s take a closer look at the qualities of a good remote employee. Employees who work from home require a specific skill set and need to possess a particular work ethic and attitudes. You have to be able to trust them to deliver the desired results without the day-to-day oversight that an office worker receives.

Management 52

Management 52

Chazey Partners

NOVEMBER 26, 2018

Shared Services and Outsourcing Week is one community, coming together to break down silos to create knowledge-sharing that helps shared service, outsourcing and global business … The 23rd North America Shared Services & Outsourcing Week Read More ». The post The 23rd North America Shared Services & Outsourcing Week appeared first on Chazey Partners.

Shared Services 52

Shared Services Outsourcing Service 52

SourceFit

JULY 26, 2018

The World Bank is keeping its 6.7 percent its growth forecast for the Philippines in 2018 and 2019 as the economy is driven by strong consumption. Private consumption is projected to grow by 5.9 percent this year and further expand by 6.2 percent in 2019. The global lender expects increased public investments due to higher public capital outlays and infrastructure spending.

Banking 52

Banking Outsourcing Finance Government 52

Future of Sourcing

JUNE 12, 2018

In the current marketplace, there is simply no way around a multishore contact center delivery model. The reality is that with unemployment rates in key demand markets at near-record lows, the ability to source qualified, motivated talent needs to be done both domestically and in overseas locales. This is a dynamic that may be the source of political dispute but for those on the front line of delivery, it is simply a fact of life.

BPO 52

BPO Nearshoring Offshoring Outsourcing 52

Safeguard Global

MAY 1, 2018

News Release Contact: Brian Dames Company: SafeGuard World International Tel: +1 (737) 704 2200 Email: Marketing@52.213.147.90 For Immediate Release EY Announces Bjorn Reynolds of SafeGuard World International Entrepreneur Of The Year® 2018 Award Finalist in Central Texas AUSTIN, May 1, 2018 – EY today announced that Bjorn Reynolds, Chief Executive Officer of SafeGuard World International, is a finalist for the Entrepreneur Of The Year ® 2018 Award in the Central Texas.

Payroll 52

Payroll Advisory Finance Service 52

Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

31 West

OCTOBER 1, 2018

Average handling time (AHT) is the time spent by each customer care executive on a customer call. AHT is measured from the time customer initiates the call till the time the call is ended. AHT indicates the efficiency with which the executives can handle the customer queries. Higher handling time will cost you customer satisfaction & money. The longer you take to assess the problem and provide the solution the more disgruntled your customers become.

Human Resources 130

Human Resources Efficiency Service Automation 130

Sarah Holliman

DECEMBER 19, 2018

Risk…it’s a four-letter word. And while it is not as offensive as others, it can have a far worse and much longer-lasting impact on an organization. What is most challenging though is that it can come in many forms, making risk mitigation difficult at best and financially devastating at worst. Geopolitical risk, third party vendors, hackers, terrorists, natural disasters, poorly or inadequately trained staff and other circumstances make the global supply chain vulnerable to disruption, costing b

Sourcing 100

Sourcing Risk Management Risk Management Regulations 100

Ms Category Management

NOVEMBER 26, 2018

Excellent POV , well constructed, I’m currently working with my Souring team to better improve our PO process. Thank you.

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52

Magellan Solutions

OCTOBER 2, 2018

As part of its philanthropic efforts, the Philippine-based business process outsourcing (BPO) company Magellan Solutions partnered with Haribon Foundation in their efforts to protect and restore the existing habitats of threatened bird species. “It’s a race against time especially that there’s mounting pressure for the country’s economic development,” Haribon Foundation chief operating officer Belinda de la Paz said.

Business Process Outsourcing 63

Business Process Outsourcing BPO Outsourcing Management 63

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

Supply Chain Management

Presidio

JULY 9, 2018

Quickest way forward to a cloud computing service model with minimal operational disruption and the most workload placement flexibility. VMware Cloud on AWS (VMC) is a new cloud service offering from VMware which enables customers to run the VMware Cloud Foundation technology on AWS infrastructure. VMC is a great way forward to a cloud computing service model for Federal Governments without abandoning the long-time benefits of VMware’s products, along with years of operational and manageme

Flexibility 62

Flexibility Government Automation Service 62

Aspirant

DECEMBER 18, 2018

JavaScript is one of the best languages for creating web applications. There are many great options for JavaScript libraries and it’s hard to know what to choose. Which JavaScript Library is best? They all have similar attributes and a few areas in which they excel. We’ll talk about a few of the more popular ones and their various features.

52

52

Future of Digital Sourcing Nearshoring

NOVEMBER 13, 2018

With access to NAFTA and the EU, via the Comprehensive Economic and Trade Agreement, Canada has become one of the best prospects for foreign investors and growing businesses. However, while similarities exist in employment laws between the U.S. and Canada, there are minor differences that must be navigated compliantly to avoid penalties. Precision Global Consulting's Catriona O’Kane sat down recently with Inna Koldorf, a partner at Canadian national law firm Miller Thomson and leading

Nearshoring 52

Nearshoring Human Resources Regulations Research 52

Chazey Partners

NOVEMBER 20, 2018

Chazey Partners, a global management consulting firm, is pleased to announce a new partnership with Automation Anywhere, a global leader in Robotic Process Automation (RPA), … Chazey Partners and Automation Anywhere Join Forces to Drive Robotic Process Automation Read More ». The post Chazey Partners and Automation Anywhere Join Forces to Drive Robotic Process Automation appeared first on Chazey Partners.

Robotics Process Automation 52

Robotics Process Automation Automation Global Management Consulting Management 52

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Management

SourceFit

JUNE 27, 2018

Philippine BPO companies are expected to add 70,000 jobs and generate $1 billion in revenues in 2018 as the workforce acquires new skills to survive the shift towards artificial intelligence (AI), according to the Contact Center Association of the Philippines (CCAP). CCAP said the business process outsourcing (BPO) sector will expand by 7 to 9 percent this year, higher than the 6 to 7 growth forecast for the global outsourcing industry.

BPO 52

BPO Jobbing Outsourcing Business Process Outsourcing 52

Intugo

SEPTEMBER 24, 2018

Advanced Material Handling receives contract from the largest Nickle Smelter in North America to design and build two heat resistant drag conveyors. Delivery is expected early 2019. The post AMH … receives contract for Nickle Smelter appeared first on Advanced Material Handling.

Design 40

Design 40

Safeguard Global

JULY 3, 2018

One of the most common problems I encounter in my daily interaction with HR professionals is what I’ve come to call the “missing sock.” In laundry, you have a list of required steps: sorting, washing, drying, folding. But no matter how diligent you are, when it comes to completing the process—putting everything away—you’re sometimes faced with a complication.

Payroll 40

Payroll Insurance Healthcare Banking 40

31 West

AUGUST 31, 2018

HOW TO PROVIDE A MEMORABLE CUSTOMER EXPERIENCE. The customer is king and we need to learn how to please the king if we have to survive in this kingdom. In the midst of chaos and innumerable options that surround customers, it’s not just solving a problem that will leave a mark but creating a memorable customer experience becomes a necessary survival tactic.

Customer Service 130

Customer Service Out-Tasking Service 130

Speaker: Rosemary Coates - Board Member & Founder at Reshoring Institute, Best-selling Author, Host of the Frictionless Supply Chain podcast

Supply chain disruptions create uncertainty and unpredictability for both businesses and consumers. These disruptions bring to light an organization's supply chain dependencies, which they were often unaware of when everything was running smoothly. Re-shoring is one solution that is gaining popularity as a result of pandemic-related issues. Companies can lower the risk of disruptions by shortening the supply chain and moving manufacturing close to the points of sale to reduce the need for expens

Manufacturing

Sarah Holliman

NOVEMBER 15, 2018

“Fake it ‘til you make it.” This unattributed idiom (with a nod to Aristotle) is oft-used advice to people early in their careers. But how wise is it to follow? How many people have résumés that truly portray their strengths vs. a laundry list of what they want you to believe about their abilities? How confident would any shareholder be if they believed the CEO got to the top by faking their skills rather than building them?

Co-Sourcing 100

Co-Sourcing Advisory Sourcing Banking 100

Ms Category Management

DECEMBER 4, 2018

Bah humbug is an exclamation that conveys curmudgeonly displeasure, sometimes it’s not easy to get in the holiday mood, especially when work throws curve balls at you, right before the New Year. It’s joyful and triumphant, said no one !

40

40

Magellan Solutions

MAY 17, 2018

Communication is grounded on the words that we use, how we construct it, and how we deliver it. We also know that exceptional communication translates to outstanding customer service. That is because the words and phrases that we use are so powerful that it has the ability to guide or redirect our behavior towards either side: the negative or the positive.

Customer Service 56

Customer Service Service Call Center 56

Presidio

NOVEMBER 19, 2018

Today is a long awaited and exciting day as Cisco announces their latest video endpoint – the Room Kit Mini! As Presidio is one of Cisco’s largest partners, I’ve been fortunate enough to have several NDA discussions with my customers about the Room Kit Mini, and they have universally gone amazingly well with one exception. The meeting would end with “when can I buy them?

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Speaker: Jason Ciment - Get Visible | Mark Wald - SPRCHRGR | Leo Gestetner - Thankz | Michael S. Kraus - Expak Logistics

Remote work has helped future-proof organizations and increased their flexibility. However, sourcing candidates nationally poses new challenges and is proving difficult. The global sourcing industry seems to be in a state of war. DEI, attracting qualified candidates, and physical demographics are just a few of the issues that organizations face. Many companies are failing to win in this new landscape due to the intersectionality of problems in global sourcing.

Sourcing

Aspirant

DECEMBER 11, 2018

As with any language, JavaScript has several different aspects that can be difficult to learn. However, it is one of the core modern web application languages and most tech departments require a working knowledge. While it may seem like a simple language, it can be much more powerful and complex than you would first believe. It has many subtleties that can lead to problems for new developers.

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31 West

JULY 4, 2018

EXAMPLES OF GREAT CUSTOMER SERVICE. By now, I assume everyone knows that your company’s customer service needs to be both professional and excellent if you want to build and maintain a successful business. 78% of transactions are bailed on because of poor customer service – that’s a lot of income being thrown out the window. And to fix this, it takes about 12 positive experiences to cover for a bad one – how are you going to convince someone that had a bad experience with you to give you another

Customer Service 130

Customer Service Service Call Center Outsourcing 130

31 West

JUNE 24, 2018

IMPORTANCE OF CUSTOMER SERVICE. Have you ever asked yourself – What is the importance of customer service? Is it really that important? Does it have to be great? Isn’t good, good enough? Take a look back at your personal experience with companies, and you’ll agree with us that there have been only a few times that customer service was so great it made you feel like a special customer and not just another unresolved ticket.

Customer Service 130

Customer Service Service Out-Tasking Customer Support 130

31 West

JUNE 9, 2018

Everywhere you go, from conferences to online forums to your next door neighbor who doesn’t know what TMI is, everyone’s talking about outsourcing. But what does it really mean? WHAT IS OUTSOURCING? Outsourcing is the strategic utilization of external resources and workforce to complete tasks that were traditionally handled in-house by the staff of a company.

Outsourcing 130

Outsourcing Nearshoring Offshoring BPO 130

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Management