31 West
OCTOBER 15, 2018
The digital era is continuously evolving with the power of data-driven, business intelligence applications, and resources such as social media platforms, search engine etc. Today’s market has become consumer-centric where consumer research for their product before buying it.
Blue Ocean
JUNE 26, 2018
When it comes to customer experience, there’s a lot of cross-over between the hospitality industry and the contact center industry. We’re both in the business of earning a customer’s repeat business through the quality of the experience we deliver.
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Sarah Holliman
APRIL 23, 2018
In an increasingly crowded global marketplace, it can be hard to stand out. Back in the day, competition came from companies that looked just like yours. That is no longer the case.
Presidio
APRIL 26, 2018
IT environments are inundated by an ever-rising wave of data that must be stored, managed and mined – resulting in application latency issues that impact performance. Now, a new class of solid-state drives, Intel® Optane™ SSDs for the data center, are proving themselves in multiple independent tests, accelerating storage performance for latency-sensitive workloads.
Advertiser: ZoomInfo
ABM gets better with age — but unfortunately, marketers don't have the luxury of pouring it into an oak barrel for a couple decades to let it mature. It’s clear there’s a maturity gap in ABM strategies, so how can marketers start closing it?
Aspirant
DECEMBER 31, 2018
In previous posts, we’ve discussed the qualities and skills needed to manage a remote workforce ( read here ). Now, let’s take a closer look at the qualities of a good remote employee. Employees who work from home require a specific skill set and need to possess a particular work ethic and attitudes.
Ms Category Management
NOVEMBER 29, 2018
So true, and inspiring
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
SourceFit
JULY 26, 2018
The World Bank is keeping its 6.7 percent its growth forecast for the Philippines in 2018 and 2019 as the economy is driven by strong consumption. Private consumption is projected to grow by 5.9 percent this year and further expand by 6.2 percent in 2019.
Strategic Sourcing Advisors
MAY 17, 2018
Reprinted from CIO Review Magazine By Jon Browning, CEO, Strategic Sourcing Advisors Strategic Sourcing Advisors helps companies determine their best procurement and site location strategies.
Intugo
SEPTEMBER 24, 2018
Advanced Material Handling receives contract from the largest Nickle Smelter in North America to design and build two heat resistant drag conveyors. Delivery is expected early 2019. The post AMH … receives contract for Nickle Smelter appeared first on Advanced Material Handling.
Skcript
DECEMBER 31, 2018
Simply put, we don’t live in 1998 for us to wish people for holidays over work email. Time has passed, and everyone is trying to keep their inbox clean.
Advertiser: G-P
Global expansion brings many opportunities for companies. However, there are pitfalls along the way that can slow down progress. In this eBook, we look at the 7 key challenges to global growth, and ways to minimize expansion headaches.
31 West
OCTOBER 1, 2018
Average handling time (AHT) is the time spent by each customer care executive on a customer call. AHT is measured from the time customer initiates the call till the time the call is ended. AHT indicates the efficiency with which the executives can handle the customer queries.
Future of Digital Sourcing Nearshoring
DECEMBER 4, 2018
Outsourcing has become synonymous with cheap services offered by another country. Lower costs are on everyone’s mind when outsourcing is mentioned, especially in the IT world , where it can make a substantial difference. However, it’s not just about saving a buck.
Sarah Holliman
DECEMBER 19, 2018
Risk…it’s a four-letter word. And while it is not as offensive as others, it can have a far worse and much longer-lasting impact on an organization. What is most challenging though is that it can come in many forms, making risk mitigation difficult at best and financially devastating at worst.
Presidio
JULY 9, 2018
Quickest way forward to a cloud computing service model with minimal operational disruption and the most workload placement flexibility. VMware Cloud on AWS (VMC) is a new cloud service offering from VMware which enables customers to run the VMware Cloud Foundation technology on AWS infrastructure.
Speaker: Soula Courlas, Interim Chief People Officer, PwC & Sara Blanchard, Director & National Culture Lead, Workforce of the Future, PwC
Join PwC’s Interim Chief People Officer, along with their Director & National Culture Lead, to learn how they are connecting their hybrid workforce with innovative strategies and 10KC’s all-in-one platform. The event will be an opportunity for HR and people leaders to gain actionable talent experience strategies to engage and develop their workforces.
Aspirant
DECEMBER 18, 2018
JavaScript is one of the best languages for creating web applications. There are many great options for JavaScript libraries and it’s hard to know what to choose. Which JavaScript Library is best? They all have similar attributes and a few areas in which they excel.
Ms Category Management
NOVEMBER 26, 2018
Excellent POV , well constructed, I’m currently working with my Souring team to better improve our PO process. Thank you
Chazey Partners
NOVEMBER 20, 2018
Chazey Partners, a global management consulting firm, is pleased to announce a new partnership with Automation Anywhere, a global leader in Robotic Process Automation (RPA), … Chazey Partners and Automation Anywhere Join Forces to Drive Robotic Process Automation Read More ».
SourceFit
JUNE 27, 2018
Philippine BPO companies are expected to add 70,000 jobs and generate $1 billion in revenues in 2018 as the workforce acquires new skills to survive the shift towards artificial intelligence (AI), according to the Contact Center Association of the Philippines (CCAP).
Speaker: Michelle Meyer, Founder and CEO of MatterProviders
Michelle Meyer is here to walk you through the future of supply chain strategy, and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new supply chain design in this post-pandemic era of economic uncertainty.
Strategic Sourcing Advisors
FEBRUARY 4, 2018
Selecting a contact center provider can be a challenge. Do you go for the biggest brand in town or a niche provider? Should you consider offshore options or keep the outsourced work as close as possible?
Intugo
SEPTEMBER 24, 2018
August 2018 we are setting up and incorporating a (US Division) Advanced Material Handling (USA) Ltd to help better serve our US customers. We are currently looking at land acquisitions to buy or build a warehouse fabrication shop in the South East USA. We expect to have something in place this coming year. The post (US Division) Advanced Material Handling (USA) appeared first on Advanced Material Handling.
Skcript
NOVEMBER 1, 2018
Over the past two weeks, I have been trying to optimize my working style as much as I can.
31 West
AUGUST 31, 2018
HOW TO PROVIDE A MEMORABLE CUSTOMER EXPERIENCE. The customer is king and we need to learn how to please the king if we have to survive in this kingdom.
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Employ global talent without worrying about complex compliance regulations, local labor laws, and hidden risks.
Future of Digital Sourcing Nearshoring
NOVEMBER 13, 2018
With access to NAFTA and the EU, via the Comprehensive Economic and Trade Agreement, Canada has become one of the best prospects for foreign investors and growing businesses. However, while similarities exist in employment laws between the U.S.
Sarah Holliman
NOVEMBER 15, 2018
“Fake it ‘til you make it.” This unattributed idiom (with a nod to Aristotle) is oft-used advice to people early in their careers. But how wise is it to follow? How many people have résumés that truly portray their strengths vs. a laundry list of what they want you to believe about their abilities? How confident would any shareholder be if they believed the CEO got to the top by faking their skills rather than building them?
Presidio
NOVEMBER 19, 2018
Today is a long awaited and exciting day as Cisco announces their latest video endpoint – the Room Kit Mini! As Presidio is one of Cisco’s largest partners, I’ve been fortunate enough to have several NDA discussions with my customers about the Room Kit Mini, and they have universally gone amazingly well with one exception. The meeting would end with “when can I buy them?”,
Aspirant
DECEMBER 11, 2018
As with any language, JavaScript has several different aspects that can be difficult to learn. However, it is one of the core modern web application languages and most tech departments require a working knowledge.
Speaker: Janice Stack, CEBS, Global Human Resources Executive
The digital age has given us access to a workforce beyond geopolitical boundaries. While this new access can increase productivity, it often comes with its own set of obstacles. Join Janice Stack, Global Human Resources Executive, for this insightful webinar on the ins-and-outs of expanding your team globally.
Ms Category Management
DECEMBER 13, 2018
You are hilarious. Where do you come up with stuff
Chazey Partners
OCTOBER 10, 2018
The Shared Services Higher Education Charlotte (SSHE Charlotte) event, organized by the Shared Services & Outsourcing Network (SSON) is designed to address the challenges and … Shared Services in Higher Education 2018 Read More ».
SourceFit
MAY 24, 2018
The Philippine business process outsourcing (BPO) industry is back on track, indicated by the knowledge process outsourcing segment taking up 28 percent of the total office space in Metro Manila in the first quarter of 2018.
Strategic Sourcing Advisors
JANUARY 26, 2018
SSA’s leadership team shares their insights for a successful outsourced services implementation. This information is especially beneficial to companies that are new to outsourcing as well as those interested in improving their outsourced contact center services.
Advertiser: ZoomInfo
More than two years in, COVID-19 is far from over. Businesses are tasked with beating pre-COVID numbers, making marketing crucial. This is your time to create brand awareness, bring in the best leads, and play a vital role in new and existing profit.
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