2018

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How Business Intelligence can Boost Your Digital Marketing

31 West

The digital era is continuously evolving with the power of data-driven, business intelligence applications, and resources such as social media platforms, search engine etc. Today’s market has become consumer-centric where consumer research for their product before buying it.

Marketing 130
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Secrets to Incredible Customer Service with Paul R. Jones

Blue Ocean

When it comes to customer experience, there’s a lot of cross-over between the hospitality industry and the contact center industry. We’re both in the business of earning a customer’s repeat business through the quality of the experience we deliver.

professionals

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6 Positive Benefits of Winning a Corporate Award

Sarah Holliman

In an increasingly crowded global marketplace, it can be hard to stand out. Back in the day, competition came from companies that looked just like yours. That is no longer the case.

Sourcing 130
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Presidio tests confirm: Intel® Optane™ SSD’s faster cache tier accelerates storage performance

Presidio

IT environments are inundated by an ever-rising wave of data that must be stored, managed and mined – resulting in application latency issues that impact performance. Now, a new class of solid-state drives, Intel® Optane™ SSDs for the data center, are proving themselves in multiple independent tests, accelerating storage performance for latency-sensitive workloads.

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The ABM Benchmark Survey

ABM gets better with age — but unfortunately, marketers don't have the luxury of pouring it into an oak barrel for a couple decades to let it mature. It’s clear there’s a maturity gap in ABM strategies, so how can marketers start closing it?

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Qualities of Successful Remote Workers

Aspirant

In previous posts, we’ve discussed the qualities and skills needed to manage a remote workforce ( read here ). Now, let’s take a closer look at the qualities of a good remote employee. Employees who work from home require a specific skill set and need to possess a particular work ethic and attitudes.

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Comment on Women in the Workplace – Behind Enemy Lines by Judy Ketelaar

Ms Category Management

So true, and inspiring

More Trending

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World Bank Retains 6.7% Growth Forecast for Philippines

SourceFit

The World Bank is keeping its 6.7 percent its growth forecast for the Philippines in 2018 and 2019 as the economy is driven by strong consumption. Private consumption is projected to grow by 5.9 percent this year and further expand by 6.2 percent in 2019.

Banking 52
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Call Center Outsourcing 101: A Buyer’s Perspective

Strategic Sourcing Advisors

Reprinted from CIO Review Magazine By Jon Browning, CEO, Strategic Sourcing Advisors Strategic Sourcing Advisors helps companies determine their best procurement and site location strategies.

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AMH … receives contract for Nickle Smelter

Intugo

Advanced Material Handling receives contract from the largest Nickle Smelter in North America to design and build two heat resistant drag conveyors. Delivery is expected early 2019. The post AMH … receives contract for Nickle Smelter appeared first on Advanced Material Handling.

Design 40
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Why we don't send holiday wishes to our customers

Skcript

Simply put, we don’t live in 1998 for us to wish people for holidays over work email. Time has passed, and everyone is trying to keep their inbox clean.

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Top 7 Global Employment Challenges

Global expansion brings many opportunities for companies. However, there are pitfalls along the way that can slow down progress. In this eBook, we look at the 7 key challenges to global growth, and ways to minimize expansion headaches.

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10 Tips to Reduce Average Handling Time (AHT)

31 West

Average handling time (AHT) is the time spent by each customer care executive on a customer call. AHT is measured from the time customer initiates the call till the time the call is ended. AHT indicates the efficiency with which the executives can handle the customer queries.

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(Outsourcing) Location, Location, Location: Why it Should Factor Into Your Decision-Making Process

Future of Digital Sourcing Nearshoring

Outsourcing has become synonymous with cheap services offered by another country. Lower costs are on everyone’s mind when outsourcing is mentioned, especially in the IT world , where it can make a substantial difference. However, it’s not just about saving a buck.

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3 Ways Sourcing Professionals Can Proactively Address Risk

Sarah Holliman

Risk…it’s a four-letter word. And while it is not as offensive as others, it can have a far worse and much longer-lasting impact on an organization. What is most challenging though is that it can come in many forms, making risk mitigation difficult at best and financially devastating at worst.

Sourcing 100
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Presidio Partners With VMware and AWS to Provide the Best of Both Worlds.

Presidio

Quickest way forward to a cloud computing service model with minimal operational disruption and the most workload placement flexibility. VMware Cloud on AWS (VMC) is a new cloud service offering from VMware which enables customers to run the VMware Cloud Foundation technology on AWS infrastructure.

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How HR Can Create A Connected Talent Experience in the New World of Work

Speaker: Soula Courlas, Interim Chief People Officer, PwC & Sara Blanchard, Director & National Culture Lead, Workforce of the Future, PwC

Join PwC’s Interim Chief People Officer, along with their Director & National Culture Lead, to learn how they are connecting their hybrid workforce with innovative strategies and 10KC’s all-in-one platform. The event will be an opportunity for HR and people leaders to gain actionable talent experience strategies to engage and develop their workforces.

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3 Popular JavaScript Libraries and Frameworks to Consider

Aspirant

JavaScript is one of the best languages for creating web applications. There are many great options for JavaScript libraries and it’s hard to know what to choose. Which JavaScript Library is best? They all have similar attributes and a few areas in which they excel.

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Comment on One Flew Over a Commercial Team’s Nest by Javier

Ms Category Management

Excellent POV , well constructed, I’m currently working with my Souring team to better improve our PO process. Thank you

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Chazey Partners and Automation Anywhere Join Forces to Drive Robotic Process Automation

Chazey Partners

Chazey Partners, a global management consulting firm, is pleased to announce a new partnership with Automation Anywhere, a global leader in Robotic Process Automation (RPA), … Chazey Partners and Automation Anywhere Join Forces to Drive Robotic Process Automation Read More ».

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Philippine BPO Companies to Add 70,000 Jobs in 2018

SourceFit

Philippine BPO companies are expected to add 70,000 jobs and generate $1 billion in revenues in 2018 as the workforce acquires new skills to survive the shift towards artificial intelligence (AI), according to the Contact Center Association of the Philippines (CCAP).

Jobbing 52
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A Deep Dive Into Supply Chain Strategy: Why Yours Isn't Working

Speaker: Michelle Meyer, Founder and CEO of MatterProviders

Michelle Meyer is here to walk you through the future of supply chain strategy, and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new supply chain design in this post-pandemic era of economic uncertainty.

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Five Procurement Best Practices for Contact Center Buyers

Strategic Sourcing Advisors

Selecting a contact center provider can be a challenge. Do you go for the biggest brand in town or a niche provider? Should you consider offshore options or keep the outsourced work as close as possible?

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(US Division) Advanced Material Handling (USA)

Intugo

August 2018 we are setting up and incorporating a (US Division) Advanced Material Handling (USA) Ltd to help better serve our US customers. We are currently looking at land acquisitions to buy or build a warehouse fabrication shop in the South East USA. We expect to have something in place this coming year. The post (US Division) Advanced Material Handling (USA) appeared first on Advanced Material Handling.

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I run a technology company, and I moved to Pen and Paper

Skcript

Over the past two weeks, I have been trying to optimize my working style as much as I can.

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How To Provide A Memorable Customer Experience

31 West

HOW TO PROVIDE A MEMORABLE CUSTOMER EXPERIENCE. The customer is king and we need to learn how to please the king if we have to survive in this kingdom.

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The Ultimate Guide to Hiring and Running Payroll for Global Talent Compliantly

Employ global talent without worrying about complex compliance regulations, local labor laws, and hidden risks.

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Q&A with Inna Koldorf – Employing Workers in Canada

Future of Digital Sourcing Nearshoring

With access to NAFTA and the EU, via the Comprehensive Economic and Trade Agreement, Canada has become one of the best prospects for foreign investors and growing businesses. However, while similarities exist in employment laws between the U.S.

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Organizational Transformation Begins with You

Sarah Holliman

“Fake it ‘til you make it.” This unattributed idiom (with a nod to Aristotle) is oft-used advice to people early in their careers. But how wise is it to follow? How many people have résumés that truly portray their strengths vs. a laundry list of what they want you to believe about their abilities? How confident would any shareholder be if they believed the CEO got to the top by faking their skills rather than building them?

Advisory 100
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The Room Kit

Presidio

Today is a long awaited and exciting day as Cisco announces their latest video endpoint – the Room Kit Mini! As Presidio is one of Cisco’s largest partners, I’ve been fortunate enough to have several NDA discussions with my customers about the Room Kit Mini, and they have universally gone amazingly well with one exception. The meeting would end with “when can I buy them?”,

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6 Common Mistakes in JavaScript

Aspirant

As with any language, JavaScript has several different aspects that can be difficult to learn. However, it is one of the core modern web application languages and most tech departments require a working knowledge.

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Hire Global to Grow Global: A Conversation with A Global Recruiting & HR Expert

Speaker: Janice Stack, CEBS, Global Human Resources Executive

The digital age has given us access to a workforce beyond geopolitical boundaries. While this new access can increase productivity, it often comes with its own set of obstacles. Join Janice Stack, Global Human Resources Executive, for this insightful webinar on the ins-and-outs of expanding your team globally.

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Comment on 10 Terrible Gifts for Coworkers and Where to Find Them by Anonymous

Ms Category Management

You are hilarious. Where do you come up with stuff

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Shared Services in Higher Education 2018

Chazey Partners

The Shared Services Higher Education Charlotte (SSHE Charlotte) event, organized by the Shared Services & Outsourcing Network (SSON) is designed to address the challenges and … Shared Services in Higher Education 2018 Read More ».

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Knowledge Process Outsourcing Segment Expands in Q1

SourceFit

The Philippine business process outsourcing (BPO) industry is back on track, indicated by the knowledge process outsourcing segment taking up 28 percent of the total office space in Metro Manila in the first quarter of 2018.

BPO 52
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The Foundation for Successful Contact Center Outsourcing

Strategic Sourcing Advisors

SSA’s leadership team shares their insights for a successful outsourced services implementation. This information is especially beneficial to companies that are new to outsourcing as well as those interested in improving their outsourced contact center services.

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Marketing-Led COVID-19 Growth Strategies: 2022 and Beyond

More than two years in, COVID-19 is far from over. Businesses are tasked with beating pre-COVID numbers, making marketing crucial. This is your time to create brand awareness, bring in the best leads, and play a vital role in new and existing profit.