Magellan Solutions
MARCH 14, 2017
2016 was a great year for the Philippine economy, which grew by 7.1 percent in Q3 and outperformed other emerging economies in the region. It’s projected to grow by as much as 6 to 6.5 percent annually over the next three years. The Philippine economy is buoyed by OFW remittances and the business process outsourcing (BPO) industry, with the latter exceeding the $21 billion revenue target set in 2015.
Magellan Solutions
MARCH 7, 2017
As a business owner, it’s easy to think that you can do it all, from hiring and balancing the books to providing call center services and marketing the product. Not only does this lead to burnout, it’s also counter-productive. It can compromise service quality and stall business growth. With customer expectations at an all time high, you can’t afford to give slipshod customer support.
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Magellan Solutions
MARCH 29, 2017
Today’s startup companies operate in a very exciting time. They have almost endless possibilities, with many technological tools working at instant speed, at their disposal. Even society’s perspectives on ways of doing business evolved. Half a century ago, the thought of an entrepreneur working with someone halfway across the globe may sound ludicrous and impossible.
Magellan Solutions
MARCH 28, 2017
Your customer service is only as good as the caliber of the agents who provide it. As front liners, customer service employees serve as the human element of your company. Being in direct contact with clientele puts them in the position to not just offer solutions, but to empathize with customers and make them feel that the business sees them as individuals, not sales figures.
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Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Magellan Solutions
MARCH 23, 2017
A proven way to impress today’s airplane-flying customers is to provide a hassle-free and quick service, particularly in making flight reservations. Some companies in the travel services industry have already decided outsourcing this task to call centers and BPOs is a practical and effective alternative to hiring their own reservation agents. Aside from the cost savings, their business benefits from running with greater efficiency brought about by the increased focus on their key competencies.
Magellan Solutions
MARCH 16, 2017
It has been a widely reported fact that the Philippines overtook India as the new number one destination for call center services in the world. While both are progressing, Third World countries, there are strong reasons why Philippine call center services have been preferred over their fellow Asian counterpart. These are the most common reasons why companies worldwide choose to work with call centers in the Philippines over anywhere else: Superior English communication skills.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Magellan Solutions
MARCH 2, 2017
These days, service quality isn’t a luxury – it’s the bare minimum for customers who expect healthcare providers to be efficient and attentive. Expectations when it comes to appointment scheduling, communications with referring medical professionals, and patient retention initiatives are at an all-time high. With this in mind, how does your organization plan to stay on top of the ball?
Magellan Solutions
MARCH 23, 2017
If your in-house employees have too much on their plates, then you need to consider outsourcing. It’s not about replacing your staff with an offshore team in a bid to widen profit margins. It’s about spreading out the work load and making office life more bearable for your in-house hires. Here’s what outsourcing service can do for your employees: Reduced workload – Perhaps one of the most immediate benefits of outsourcing is that it reduces in-house employees’ work load.
Magellan Solutions
MARCH 9, 2017
Sleek office buildings, Uber cabs, 20-something call center agents hitting the bars and restaurants to unwind at 5 or 6 a.m., some in sweats and others dressed to the nines in corporate attire – welcome to the Call Center Capital of the World, where a single industry has transformed an entire nation and helped create a new middle class. The country’s call centers are some of the world’s finest, having overtaken their Indian counterparts over the last few years and emerging as a global dest
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