The Global Small Business Blog

NOVEMBER 27, 2023

©iStock/master1305 What's affecting me, my clients, my colleagues and other global small business owners: The Italian Made in Italy apparel and accessory brand Vicario Cinque is ready to further expand globally through a series of strategies in-keeping with its own identity, expertise, love for the environment, quality, savoir-faire. It's a bet on a lifestyle brand.

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Banking 191

IBM Services

NOVEMBER 27, 2023

According to a Gartner® report , “By 2026, more than 80% of enterprises will have used generative AI APIs or models, and/or deployed GenAI-enabled applications in production environments, up from less than 5% in 2023.”* However, to be successful they need the flexibility to run it on their existing cloud environments. That’s why we continue expanding the IBM and AWS collaboration, providing clients flexibility to build and govern their AI projects using the watsonx AI and

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Service Government Flexibility Software 77

Airswift

NOVEMBER 27, 2023

Nervous about competency-based interview questions? Here's our guide on how to answer them.

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Unosquare

NOVEMBER 27, 2023

Rapid SaaS Innovation: A Quick Guide to Building Your MVP Are you creating or iterating on a software as a service (SaaS) product? Launching a minimum viable product (MVP) is critical for proof of concept design and development. An MVP helps validate your SaaS idea rapidly, allowing you to understand the market without extensive upfront investment. This guide provides essential tips for creating a SaaS MVP quickly and effectively, ensuring you get your digital product to market quickly and effic

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Design Collaborations Efficiency Analytics 52

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

Everest Group

NOVEMBER 27, 2023

Deciding between ServiceNow’s dedicated and shared instances can be challenging for organizations. By comparing the options against seven key parameters ranging from organizational size and business process complexity to the cost of ownership and customization options, enterprises can make a well-informed decision. Continue reading to learn more. For assistance with benchmarking the ServiceNow implementation and managed services effort and price, contact us at benchmarking@everestgrp.com.

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Right-Sizing Flexibility Managed Services Research 52

Perficient Digital Transformation

NOVEMBER 27, 2023

This blog was co-authored by Carl Aridas and Joel Thimsen. In the dynamic environment of highly regulated industries like healthcare and financial services, leaders often balance competing goals to delight customers while cutting costs. This has challenged many organizations to better optimize and intelligently automate business processes and experiences.

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Regulations Efficiency Healthcare Automation 52

Magellan Solutions

NOVEMBER 27, 2023

Have you heard that 81% of buyers say that experiencing good customer service increases their likelihood of making a repeat purchase ? In a world of choices, attention is crucial for your business to stand out. Exceptional customer service is a guiding light, capturing attention amidst many options. Creating a memorable experience is more important than making sales.

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Customer Service Service Out-Tasking Efficiency 52

NoonDalton

NOVEMBER 27, 2023

Virtual assistants (VAs) have undeniably become a cornerstone in the toolkit of many small businesses, offering a versatile and cost-effective solution for managing a wide array of tasks. Their rise to prominence in the business arena is a testament to their ability to streamline operations, offering much-needed support in administrative functions, customer service, and more.

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Administrative Out-Tasking Outsourcing Flexibility 52

Go4Customer

NOVEMBER 27, 2023

"Your call is important to us. Please stay on the line." How frequently have we encountered this automated message during the interlude of awaiting the assistance of a customer service representative? Within the realm of customer service, call centers wield considerable influence in molding the client experience. Nonetheless, it is imperative to acknowledge that not all call centers are fashioned with parity.

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Call Center Customer Service Automation Service 40