Microsourcing

APRIL 9, 2024

Along with my MicroSourcing colleague Sean Baker, Barbeques Galore CFO Mitchell Koureas and Adore Beauty Group CXO Nicola Clement, we spent almost an hour exploring how outsourcing is a valuable tool for retail businesses of all sizes to address labor shortages, reduce attrition rates and extend service hours.

Retail 52

Retail MicroSourcing Outsourcing Offshoring 52

Mattsen Kumar

MAY 7, 2024

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions.

Robotics Process Automation 52

Robotics Process Automation Contact Center Outsourcing Outsourcing Customer Service 52

Offshore India Data Entry

MAY 21, 2024

Introduction The Business Process Outsourcing (BPO) industry is on the brink of a major transformation in 2024. AI is being leveraged to automate repetitive tasks, enhance customer service, and provide valuable insights through data analytics.This is having a profound impact on the operational efficiency of BPO companies.

BPO 105

BPO Offshoring Data Entry Business Process Outsourcing 105

Redial

MAY 17, 2023

If you find yourself grappling with increasing customer queries, growing costs, or the need for streamlined processes, it may be an opportune moment to consider implementing a call center. Overwhelming Customer Queries: As your company grows, so does customer demand. A call center provides a cost-efficient alternative.

Call Center 130

Call Center Reduced Costs Infrastructure Costs Customer Support 130

Offshore India Data Entry

APRIL 24, 2024

The Business Process Outsourcing (BPO) industry has undergone significant transformations since its inception, revolutionizing the way businesses operate. The Past: Early Days of BPO The concept of Business Process Outsourcing (BPO) has a rich history that dates back to the 1970s.

BPO 52

BPO Data Entry Business Process Outsourcing Offshoring 52

Raya Contact Center

JANUARY 24, 2024

The convergence of artificial intelligence (AI) and business process management (BPM) is reshaping the way organizations operate, particularly in the business process outsourcing (BPO) industry. BPO Industry Evolution The BPO industry, with its diverse range of services, has embraced AI to bring about unprecedented improvements.

Reduced Costs 45

Reduced Costs BPO Reduced Overhead Human Resources 45

IBM Services

JANUARY 18, 2024

Gone are the days of prompts like “Press 6 to connect to customer service.” Chatbot benefits for customers Your customers enjoy numerous benefits, many of which also benefit your company in return. This results in reduced frustration and annoyance for your customers.

E-Commerce 92

E-Commerce Sales Customer Service Insurance 92

Pure Moderation

OCTOBER 31, 2022

The business process outsourcing industry has come a long way. Business process outsourcing, or BPO, has shown tremendous promise for many businesses worldwide. Fortune 500 organisations are no strangers to BPO services. Why Do Businesses Outsource Work? There are several reasons why businesses outsource their work.

BPO 52

BPO Business Process Outsourcing Data Entry Offshoring 52

Influx

JUNE 21, 2022

It includes making a human-to-human connection at every touchpoint with the customer, going above and beyond to provide solutions, and proactively reaching out. 61% of consumers switch to a competitor after just one poor customer service experience. To say that customer satisfaction is important is an understatement.

Operational Costs 98

Operational Costs Customer Service Sales Finance 98

Zinnov

OCTOBER 20, 2023

Shared Services: Which Business Model is Right for You? Shared Service Centers is a well-established model that revolves around the centralization of specific business functions, such as HR, Finance, IT, or Customer Service, within an organization. Imagine a Financial institution seeking cost-efficiency.

Shared Services 52

Shared Services Global Business Services Service E-Commerce 52

Influx

MARCH 14, 2023

Strategies that businesses can use to improve organic growth include: Innovating Identifying new opportunities Building brand equity Improve customer experience Optimize operations Rather than relying solely on external expansion, organic growth is a long-term approach that fosters sustainable growth.

Manufacturing 52

Manufacturing Retail Research Sales 52

Magellan Solutions

OCTOBER 4, 2020

Often, services provided by top call centers cost higher than your budget. In this case, it goes against the primary reason why you’re outsourcing. To save more time, it is also important to use tools and tap some people in looking for the right service provider. Tell them about your plan to outsource your call center.

Call Center 52

Call Center Offshoring Outsourcing Customer Service 52

IBM Services

APRIL 25, 2024

This blog outlines some BPR examples that benefit from a BPM methodology. Background of business process reengineering BPR emerged in the early 1990s as a management approach aimed at radically redesigning business operations to achieve business transformation. In all, agents’ pre-and-post-call workloads were reduced by 30%.

Supply Chain Management 59

Supply Chain Management Finance Robotics Process Automation Human Resources 59

IBM Business Partners

JULY 12, 2023

For years, the bank has been part of IBM’s growing ecosystem of financial institutions and technology partners leveraging IBM Cloud for Financial Services to help deliver more improved customer services and products better tailored to each individual customer’s financial needs.

Banking 49

Banking Cybersecurity Finance Efficiency 49

VXI

JANUARY 11, 2022

While e-commerce requires a devoted team, web development, and additional operational costs, Social Commerce is considered more start-up friendly as it is more economical and engaging for consumers. Nowadays, careful customers would even turn to business process outsourcing services to lessen face-to-face contact.

E-Commerce 52

E-Commerce Retail Business Process Outsourcing Operational Costs 52