Raya Contact Center

MARCH 21, 2023

For the third consecutive year, RAYA CX is listed in the IAOP Global Outsourcing 100® companies list. The recognition is given by the International Association of Outsourcing Professionals® (IAOP), which is a global, standard-setting organization and advocates for the outsourcing profession based in the US.

Outsourcing 98

Outsourcing Supply Chain Management Global Outsourcing Selective Outsourcing 98

CGS Inc

OCTOBER 1, 2021

Since the beginning of 2020, all eyes are on customer service and support. Infographic: 2021 Sees Customer Support Define Brands. Global Outsourcing. Download this infographic. . CGS_Infographic_CustomerSupportDefinesBrands_2021.pdf. CGS_Infographic_CustomerSupportDefinesBrands_2021.pdf. Display Date Information.

Customer Support 98

Customer Support Global Outsourcing Outsourcing Customer Service 98

Magellan Solutions

MAY 16, 2024

Explore outsourced call center pricing and discover how to improve customer service while maximizing cost-effectiveness. Outsourced Call Center: A Cost-Effective Solution Outsourcing call center operations is a cost-effective way to improve customer service. What are you waiting for? Read along!

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Raya Contact Center

AUGUST 4, 2021

The IAOP (International Association of Outsourcing Professionals) awarded the recognition in response to RAYA CX’s innovative assistance to an international retail chain. The organization believed that the quality of its customer service was letting the brand’s reputation down. Read the case study here.

Global Outsourcing 87

Global Outsourcing Selective Outsourcing Outsourcing Professionals Outsourcing 87

Raya Contact Center

MARCH 10, 2022

RCX has expanded into new leading markets by opening a premise in the US – which has 35% of the global outsourcing market – under the name Raya Customer Experience -LLC in Delaware. This year, RCX was also listed among the top 100 global outsourcing companies in the IAOP rankings.

Global Outsourcing 98

Global Outsourcing Business Process Outsourcing Outsourcing BPO 98

Worldwide Call Centers

SEPTEMBER 22, 2023

The next generation of call center agents is ushering in a new era of excellence into the global outsourcing industry. The next generation of agents is often multilingual and culturally sensitive, ensuring that every customer feels heard and valued, regardless of their location or native language. Hire Next Gen Call Centers

Call Center 52

Call Center Global Outsourcing Outsourcing Customer Service 52

CGS Inc

OCTOBER 14, 2021

Recognized for Business Process Outsourcing Solutions in a disruptive period for customer service. From traditional customer service to growing trend of self-service or through supporting customers in their environment, CGS offers a hybrid approach. 10/14/2021.

Business Process Outsourcing 98

Business Process Outsourcing Call Center BPO Outsourcing 98

Magellan Solutions

JANUARY 22, 2024

Having access to a pool of skilled employees, excellent customer service, a strong digital presence, and leveraging technology are just ways SMEs can bridge the gap with more established companies. Fred Chua, CEO of Magellan Solutions, to discuss how the company is able to serve a wide range of client’s outsourcing needs.

Outsourcing 52

Outsourcing BPO Out-Tasking Business Process Outsourcing 52

Magellan Solutions

FEBRUARY 20, 2024

Maximizing the potential of live chat outsourcing companies relies on mastering digital-first customer service. Step into the competitive battlefield of customer support , where live chat and messaging have revolutionized real-time engagement. Outsource the complexity and own the customer experience.

Outsourcing 52

Outsourcing Sales Customer Service Customer Support 52

NoonDalton

AUGUST 21, 2023

Enter Business Process Outsourcing (BPO) – a game-changer for companies in every growth phase. The Emergence and Evolution of BPO Outsourcing Unraveled BPO is all about handing over certain non-core business tasks to external experts. Changing Attitudes Previously, companies saw outsourcing as just a trick to save some pennies.

BPO 52

BPO Out-Tasking Outsourcing Streamline Operations 52

Magellan Solutions

MARCH 27, 2023

You want to be certain that your needs are addressed when evaluating outsourcing quotes. You should base your decision on which one offers the finest customer service. A distinguished company will take pride in giving exceptional customer service. We will examine some general outsourcing statistics below.

Outsourcing 52

Outsourcing Business Process Outsourcing Out-Tasking E-Commerce 52

31 West

JUNE 9, 2018

So to answer the question, anyone can outsource, even you, be it business hours support, After-hours IT support or 24/7/365 general customer service help desk. How Does Outsourcing Work? Outsourcing has been around for a long time, the internet has only made it so much easier to execute. Customer Support.

Outsourcing 130

Outsourcing Content Writing Nearshoring Offshoring 130

Raya Contact Center

NOVEMBER 4, 2021

RCX has expanded into new leading markets by opening a premise in the US – which has 35% of the global outsourcing market – under the name Raya Customer Experience -LLC in Delaware. This year, RCX was also listed among the top 100 global outsourcing companies in the IAOP rankings.

Global Outsourcing 52

Global Outsourcing Business Process Outsourcing Outsourcing BPO 52

Everest Group

JANUARY 10, 2023

Everest Group says growth in CXM outsourcing will continue as enterprise seek to maximize customer retention in face of recessionary climate. . Everest Group says the CXM outsourcing market will continue to grow, albeit at a more normalized rate (7-9%), despite the uncertainty presented by a looming recession.

Outsourcing 52

Outsourcing Management Advisory Global Outsourcing 52

CGS Inc

JANUARY 10, 2022

NEW YORK, NY, January 11, 2022 – CGS, a global provider of business applications, enterprise learning and outsourcing services, announced today the worldwide launch and availability of its enhanced, patented TeamworkAR™ platform – an augmented reality solution designed for out-of-the box use by enterprise organizations.

Collaborations 98

Collaborations Global Outsourcing Outsourcing Research 98

Pure Moderation

AUGUST 18, 2022

Outsourcing services can refer to a wide range of tasks. These are: Marketing Accounting Data Processing IT (Information Technology) enabled services Customer service Payroll. BPO companies provide these services to businesses that can no longer keep up with daily demands. Global Outsourcing.

BPO 98

BPO Nearshoring Business Process Outsourcing Offshoring 98

Pure Moderation

JULY 7, 2022

Outsourcing is the act of hiring third-party service providers or individuals to perform specific duties. For example, a company may outsource their IT department for software development and hardware maintenance. Other companies may outsource their customer service personnel to offshore staff. .

Outsourcing 52

Outsourcing Data Entry Offshoring Out-Tasking 52

Magellan Solutions

MARCH 13, 2024

In the offshoring vs outsourcing comparison, offshoring is when a company moves overseas operations but retains control and ownership. Companies are increasingly recognizing the strategic value of outsourcing beyond just cost savings. However, Amazon’s use of offshoring goes beyond just customer service.

Offshoring 105

Offshoring Outsourcing Out-Tasking Labor Costs 105

Magellan Solutions

MAY 3, 2022

In Microsoft’s State of Global Customer Service Report , 95% of respondents named customer service as an important factor in choosing and being loyal to a brand. In this article, there are four lines of companies that outsource call centers overseas, these are: Telecommunications and Technology Companies.

Call Center 81

Call Center Outsourcing Offshoring Banking 81

Magellan Solutions

APRIL 16, 2020

Like Rio Tinto, Telstra goes to outsourcing because of the quality of service they can get from this business activity. Aside from its 24/7 operations, outsourcing also offers unique technologies and better innovation. Among the services it outsources is customer service from the Philippines. .

Outsourcing 72

Outsourcing Banking Human Resources Offshoring 72

Raya Contact Center

MAY 20, 2023

Self-service Virtual Agents RAYA CX is a leading global outsourcer that provides exceptional customer experience solutions to various industries. To further enhance its customer service capabilities, RAYA CX has implemented a real-time call analysis & agent assistant system with speech analysis called RCX Pulse.

Global Outsourcing 40

Global Outsourcing Efficiency Sales Regulations 40

Raya Contact Center

MAY 20, 2023

Self-service Virtual Agents RAYA CX is a leading global outsourcer that provides exceptional customer experience solutions to various industries. To further enhance its customer service capabilities, RAYA CX has implemented a real-time call analysis & agent assistant system with speech analysis called RCX Pulse.

Global Outsourcing 40

Global Outsourcing Efficiency Sales Regulations 40

Pure Moderation

DECEMBER 9, 2020

Particularly, they need to answer customer queries via live chat promptly while looking up further details and verify the customer. An agent has to be able to multi-task. Live Chat Support Agents.

Global Outsourcing 52

Global Outsourcing Outsourcing Customer Support Flexibility 52

Magellan Solutions

AUGUST 3, 2021

Currently, about half of P&G’s innovation comes from collaboration with a number of global outsourcing partners. Many BPO philippines companies are now providing customer and IT support to the company. Magellan Solutions is the leading SME-focused company in the business process outsourcing industry in the Philippines.

BPO 52

BPO Call Center Reduced Overhead Outsourcing 52

Magellan Solutions

MAY 6, 2020

In Microsoft’s State of Global Customer Service Report , 95% of respondents named customer service as an important factor in choosing and being loyal to a brand. In this article, there are four lines of businesses that outsource call centers overseas, these are: Telecommunications and Technology Companies.

Call Center 52

Call Center Outsourcing Offshoring Banking 52

Magellan Solutions

FEBRUARY 26, 2022

Whether by hiring highly skilled employees to provide top-notch customer services, IT support like troubleshooting of client’s common problems, to offering a wide variety of services like BPO, LPO, KPO, and even Healthcare. . Countries compete daily to make its mark in the global outsourcing market.

Outsourcing 40

Outsourcing BPO Government Global Outsourcing 40

Magellan Solutions

OCTOBER 8, 2018

In 2016, the industry has reached $25 billion in revenue, accounting to more than 15 percent of the overall global outsourcing industry. Though most customer service, especially the ones dealing with information of customers have a certain risk involved, the tech support should be inspected twice.

Outsourcing 40

Outsourcing E-Commerce Regulations BPO 40

Magellan Solutions

JUNE 1, 2021

Kearney’s 2016 Global Services Location Index, was in sixth place in the global outsourcing market. Although only a small percentage of Thailand’s population is proficient in English, they are still a chosen destination for IT outsourcing in the Southeast Asian region. Thailand, according to A.T.

Call Center 52

Call Center Outsourcing Offshoring BPO 52

Magellan Solutions

JANUARY 19, 2016

Since the global expansion of the call center industry, companies from all over the world outsource its cash-related operations to the Philippines – being the country with an enormous pool of skilled workers who are fluent in English.

Finance 61

Finance Accounting Outsourcing BPO 61

Magellan Solutions

JULY 5, 2021

. – Does the BPO firm consider your customers as their customers too? – Do they get you involved in any decision-making process pertaining to the development of both the agents and customer service? Helpware creates customized teams for customer service and back-office functions of their business partners.

Call Center 40

Call Center BPO Outsourcing Customer Service 40

Magellan Solutions

FEBRUARY 5, 2021

This enables the industry to provide excellent services. World class and globally competitive. That roots its place in the global outsourcing market. Aside from that, the BPO sector is full of talented and skilled individuals. Call Center in Manila. Tons of BPO companies are in the heart of the city.

Call Center 52

Call Center BPO Cost Control Global Outsourcing 52

Pure Moderation

OCTOBER 31, 2022

Hopefully this article has helped you gain insight into how the industry works and why business process outsourcing is important. Pure Moderation is a global outsourcing vendor prepared to meet your business needs. We offer customer service , data entry , content moderation , and other seasonal BPO solutions.

Business Process Outsourcing 52

Business Process Outsourcing BPO Outsourcing External Service Provider 52

Magellan Solutions

NOVEMBER 6, 2020

Are you thinking of outsourcing some of the tasks in your law firm? But the global outsourcing industry is vast. It can be tricky to choose which service provider is best for you. During your search, you might have encountered acronyms for different types of outsourcing, such as BPO, KPO, and LPO.

BPO 45

BPO Offshoring Outsourcing Call Center 45

Magellan Solutions

JANUARY 19, 2016

Since the global expansion of the call center industry, companies from all over the world outsource its cash-related operations to the Philippines – being the country with an enormous pool of skilled workers who are fluent in English.

Finance 40

Finance Accounting Outsourcing BPO 40

Magellan Solutions

AUGUST 2, 2021

According to Statista (paywall), the global outsourcing market earned $85.6 These statistics predict a megatrend that will reshape the outsourcing market. . What are the value propositions that BPO workers in the Philippines offer? billion in 2018 and significantly more in 2019.

BPO 52

BPO Outsourcing Call Center Healthcare 52

Magellan Solutions

APRIL 24, 2020

Specializing in search engine and other internet-related services, the company outsources several functions such as software maintenance and development and IT infrastructure management. Aside from technical tasks, Google also outsources customer service, email support for AdWords, and virtual assistant jobs.

Outsourcing 52

Outsourcing E-Commerce Banking Out-Tasking 52

Intugo

OCTOBER 12, 2023

For example, an organization may outsource its payroll process but perform all other human resources processes itself. In its “2020 Global Outsourcing Survey,” Deloitte found that companies use BPO to meet the following objectives: Cost savings were cited by 70% of business leaders surveyed. What are the benefits?

Business Process Outsourcing 52

Business Process Outsourcing Outsourcing BPO Human Resources 52