31 West

FEBRUARY 3, 2023

Customer service software lets you streamline service desk operations and deliver consistent and quality service. You can work with an internal support team or an outsourcing IT service desk provider ; these solutions can help you get the best out of your teams while creating a positive customer experience.

Customer Support 130

Customer Support Software Administrative Automation 130

31 West

SEPTEMBER 12, 2022

If yes, you need to revisit your help desk system. If you are crunched for resources, consider partnering with an MSP and exploring their outsourced helpdesk services. Let us look at 12 key steps that can elevate the type of support your organization provides. Outsource to an MSP. Performance Analysis.

Management 130

Management Out-Tasking Customer Support Outsourcing 130

31 West

AUGUST 22, 2022

Organizing a IT help desk is crucial to boost efficiency. Bringing your Help Desk into a solid shape will not only help you manage it easily but also elevate the profit by making it more desirable. Eventually, this pumped-up efficiency will, without a doubt, help you crank up your entire organization’s ROI.

Right-Sizing 130

Right-Sizing Efficiency Software Accounting 130

31 West

JANUARY 25, 2023

A service desk is a link between your business and customers. The type of customer service you provide can play a major role in customer retention, customer loyalty, and brand image. Today, we will be discussing two customer service solutions – Zendesk and Autotask. They are the face of your business.

Right-Sizing 130

Right-Sizing Customer Service Customer Support Flexibility 130

31 West

FEBRUARY 10, 2023

You can have an internal team or an outsourced IT help desk team ; the quality should remain consistent. Jira and Zendesk are solutions that can help you in the process. They can help optimize help desk workflows, allow for customizations, and enhance agent productivity. Let us find out.

Sales 130

Sales Customer Support Customer Service Service 130

Premier BPO

OCTOBER 3, 2023

Event Information: – Event Name: ICMI Contact Center Expo – Date: October 16 th – 19 th , 2023 – Location: Orlando, FL, Loews Royal Pacific Resort Join Premier BPO – Your Trusted Outsourcing Partner: At ICMI Contact Center Expo, you’ll have the chance to meet our team of outsourcing specialists.

BPO 52

BPO Co-Sourcing Outsourcing Customer Service 52

Offshore India Data Entry

JANUARY 22, 2024

Offshore Business process outsourcing (BPO) has become an increasingly popular way for companies to streamline operations and transform their business. By shifting tasks to specialized Offshore BPO service providers, you avoid the need to hire, train, and manage additional full-time staff.

Offshoring 94

Offshoring BPO Accounting Data Entry 94

Premier BPO

APRIL 28, 2023

Session on Best Practices by Premier BPO: Hear from our outsourcing expert, Premier BPO COO, Dave Shapiro on the Best Practices of Offshore Outsourcing. Learn how CX has evolved over the decades to elevate customer experience and how you can streamline your operations for omnichannel when outsourcing.

Outsourcing 59

Outsourcing Co-Sourcing BPO Offshoring 59

Premier BPO

APRIL 18, 2023

Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and contact center networking event. We enable high-touch service in Contact Center Solutions: Omnichannel Contact Center Support (Call, Email, Live Chat, Bots, SMS, etc.)

Co-Sourcing 52

Co-Sourcing Outsourcing BPO Sourcing 52

Magellan Solutions

APRIL 1, 2024

Managed IT support and services can be the solution to alleviate those technology headaches by handing them over to the experts. So, if you’re struggling with your IT services without in-house support, discover how a managed service provider can streamline your operations. What is Managed IT Support?

Management 52

Management Service Cybersecurity Right-Sizing 52

Premier BPO

APRIL 18, 2023

Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and contact center networking event. We enable high-touch service in Contact Center Solutions: Omnichannel Contact Center Support (Call, Email, Live Chat, Bots, SMS, etc.)

BPO 52

BPO Co-Sourcing Outsourcing Sourcing 52

31 West

JANUARY 30, 2023

Customer service is one of the main building blocks of businesses today. So, if you are looking to optimize your service desk, employing customer service software would be a good option. So, if you are looking to optimize your service desk, employing customer service software would be a good option.

Right-Sizing 130

Right-Sizing Customer Service Flexibility Software 130

Premier BPO

MARCH 15, 2023

Event Overview: SSOW is the largest global outsourcing platform that brings together outsourcing industry professionals, executives, speakers, and business owners under one roof. Come see us at SSOW, book a meeting slot with us, and enter your name in the ballot.

Outsourcing 52

Outsourcing Co-Sourcing BPO Global Outsourcing 52

31 West

FEBRUARY 23, 2023

Contact centers are usually the intermediary between companies and their customers. Their main purpose is to help customers interact with products and services, provide useful information, and assist in sales or technical issues (among others). Good training starts with onboarding and continues with on-the-job training.

Call Center 130

Call Center Customer Service Research Out-Tasking 130

Magellan Solutions

NOVEMBER 24, 2021

What Is Support-as-a-Service? We all know what an outsourced technical support is. It is when you outsource your processes involving computers, websites, and the internet. . But what happens when your tech support becomes a service? IT support-as-a-service is quite similar to Software as a Service (SaaS).

Outsourcing 52

Outsourcing Service Out-Tasking Software 52

Magellan Solutions

NOVEMBER 11, 2021

The Philippines is a Hot Spot for Outsourced Technical Support. In recent years, the Philippines has become one of the fastest rising cities for outsourcing. Through world-class quality service that’s uniquely Filipino, Manila BPO sites continue to be the most sought-after in the world. Many IT pr ofessionals in the industry.

Outsourcing 52

Outsourcing Call Center BPO Customer Service 52

Premier BPO

APRIL 18, 2023

Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and contact center networking event. We enable high-touch service in Contact Center Solutions: Omnichannel Contact Center Support (Call, Email, Live Chat, Bots, SMS, etc.)

Co-Sourcing 40

Co-Sourcing Outsourcing BPO Sourcing 40

31 West

JUNE 9, 2018

Everywhere you go, from conferences to online forums to your next door neighbor who doesn’t know what TMI is, everyone’s talking about outsourcing. WHAT IS OUTSOURCING? Outsourcing is the strategic utilization of external resources and workforce to complete tasks that were traditionally handled in-house by the staff of a company.

Outsourcing 130

Outsourcing Content Writing Nearshoring Offshoring 130

Magellan Solutions

APRIL 18, 2021

What to consider for your it help desk outsourcing. There are a lot of benefits from an outsourced help desk. Outsourced help desk providers are businesses that need to make a certain margin from every deal. This is usually still in line with agreed service level targets.

Outsourcing 52

Outsourcing Out-Tasking Accounting Software 52

Magellan Solutions

SEPTEMBER 29, 2021

How do you even calculate the cost of Outsourced Technical Support ? Meeting these sudden problems, however, may be difficult for businesses that are already stretched thin owing to scaling down (or up) during the epidemic; instead, they may consider IT help desk outsourcing. The Cost of Outsourced Technical Support.

Outsourcing 98

Outsourcing Call Center Customer Service Customer Support 98

31 West

AUGUST 26, 2022

Customer service? You have to keep working on it until you acquire your own fan base, it will celebrate you as an epitome of customer service one day. Why because 93% of customers are likely to make repeat purchases with companies that offer excellent customer service. These will assist us in determining where we are.

Customer Service 130

Customer Service Service Sales Research 130

Magellan Solutions

AUGUST 16, 2023

While our business emphasizes retaining the customer front-liners, we also need to spend much time keeping everyone happy – from sales, help desk , and customer service to accounting and billing support. Use your in-house or outsourced customer call center to reach out to them more quickly. TALK TO US!

Call Center 52

Call Center Sales Customer Service Accounting 52

Magellan Solutions

MAY 15, 2021

What to expect when you outsource inbound call center services. There are a lot of things to consider before you outsource services. Below are the following assets that most outsourcing agencies experience: 24/7 Answering Service. Virtual Receptionist Service. Multilingual Call Center Services.

Call Center 52

Call Center Outsourcing Administrative Customer Service 52

Magellan Solutions

MARCH 6, 2021

What do voice support services do for businesses? Voice services add value to your company. These services automate client communication. Voice services companies provide support for 24-hours. It helps businesses improve with their customer experience as a result. . Work with a technical help desk team.

Outsourcing 52

Outsourcing Service Call Center Sales 52

Magellan Solutions

JUNE 19, 2021

Reap these Benefits When You Outsource Phone Answering Service NZ in the Philippines. Phone answering service NZ does not always have to be inshore. Companies in New Zealand can outsource 24 7 business answering service from top outsourcing destinations like the Philippines. . Round the Clock Services.

Outsourcing 52

Outsourcing Call Center Service BPO 52

Magellan Solutions

FEBRUARY 28, 2021

With the never-ending accessibility of services and products, purchasers are present 24/7. We offer round-the-clock services for IT, law, finance, sales, and marketing. Outsource your 24 hour call handling service. While using products, customers are likely to get in touch with a company to get desired help.

Call Center 52

Call Center Offshoring BPO Outsourcing 52

Magellan Solutions

MARCH 22, 2021

What are call centre services Philippines. There are other Southeast Asian countries that offer cost-saving services. It’s the main reason why it would be better if you outsource here. Below are the top channel of communication for call center outsourcing: Phone conversation. Customer satisfaction surveys use CSAT.

Call Center 52

Call Center Outsourcing BPO Customer Service 52

Magellan Solutions

JUNE 19, 2022

Reap these Benefits When You Outsource Phone Answering Service NZ in the Philippines. Phone answering service in New Zealand does not always have to be inshore. Companies in New Zealand can outsource 24 7 business answering service from top outsourcing destinations like the Philippines. . RingCentral.

Outsourcing 40

Outsourcing Call Center Service BPO 40

Magellan Solutions

FEBRUARY 14, 2021

With the never-ending accessibility of services and products, purchasers are present 24/7. We offer round-the-clock services for IT, law, finance, sales, and marketing. Outsourcing call after hours in the Philippines. As a result, they consider outsourcing. In comes the outsourcing strategy that will give you all those.

Call Center 52

Call Center Service Outsourcing Finance 52

Magellan Solutions

JUNE 17, 2021

School Outsourcing Services Works For Educational Institution of the Future. This is to do o utsourcing education services to achieve and make these things happen. Outsourcing Education Services For Education Institutions. Education BPO Service You Can Get . Area of Management. How it Streamline the Process.

Outsourcing 52

Outsourcing Service BPO Administrative 52

Magellan Solutions

MAY 3, 2022

Companies that outsource call centers have one thing in common: they know the significance of building and maintaining good customer relationships. In Microsoft’s State of Global Customer Service Report , 95% of respondents named customer service as an important factor in choosing and being loyal to a brand. Utility Sector.

Call Center 81

Call Center Outsourcing Offshoring Banking 81

Pure Moderation

MAY 17, 2022

You want a team that can help you meet long-term business goals, but you certainly don’t want expenses to skyrocket. The answer lies in finding call center outsource, customer support services, efficiently and comprehensively. What Is Call Center Outsourcing? The Different Types of Outsourced Call Center Services 2.1

Call Center 52

Call Center Outsourcing E-Commerce Customer Support 52

TTEC

SEPTEMBER 10, 2021

Outsourcing and managed services are appealing options for many companies at a time when workforces are stretched thin. Both involve receiving business services from a third party but determining which of the two options is the better fit could make the difference between a thriving company versus just staying afloat.

Managed Services 52

Managed Services Outsourcing Service Management 52

Magellan Solutions

MARCH 27, 2024

Did you know that nearly 8 out of 10 businesses are outsourcing their information technology (IT) functions? Most outsource tech support to access expertise, advanced solutions, and cost-effective tailored support. Business process outsourcing (BPO) companies offer tailored technical support to meet diverse needs.

BPO 52

BPO Call Center Software Outsourcing 52

Magellan Solutions

JULY 2, 2021

The Philippines call center companies have been the go-to when it comes to outsourcing needs. Started out with excellent voice services such as customer support services, these companies now offer BPO services. . This top list of call center companies in the Philippines offers BPO services across industry verticals.

Call Center 52

Call Center E-Commerce BPO Healthcare 52

Magellan Solutions

MARCH 1, 2021

In this article, we will help you uncover four vital information about your BPO partner that you ought to check: Call Center Support Services : What You Ought to Check. When we want to partner with a contact center, we often stick to the facts. Like Netflix and Spotify, you can test the services of a BPO company without charge.

Call Center 52

Call Center Service BPO Business Process Outsourcing 52

Magellan Solutions

OCTOBER 26, 2021

These are the pros and cons of outsourced technical support that you should know. In the modern business landscape, outsourced technical support is a necessity. Nowadays, IT outsourcing often involves the following: Software development, . Overall support services. Pros and Cons of IT Outsourcing Service.

Outsourcing 52

Outsourcing IT Outsourcing E-Commerce Cybersecurity 52