Everest Group

APRIL 7, 2022

Building Centers of Excellence (CoEs) has become an imperative for global business service (GBS) organizations and is critical to develop distinctive high-value capabilities, enable cross-functional collaboration, and increase value delivered beyond labor arbitrage. Global business services strategy leaders.

Co-Sourcing 52

Co-Sourcing Global Business Services Government Collaborations 52

Zinnov

OCTOBER 26, 2023

Access to Top Global Talent GCCs are often located where businesses can access specialized technical and industry expertise. The ideal locations balance labor quality and costs, infrastructure, government incentives, language capabilities, and low political volatility.

Flexibility 52

Flexibility Global Business Services Finance Regulations 52

Everest Group

JANUARY 11, 2024

From any vantage point, COVID was good to the global business services (GBS) model. Show the enterprise how to work globally? Prove that collaboration doesn’t have to happen in a conference room? Investment in governance and business relationship management won’t pay off without decent processes.

Global Business Services 52

Global Business Services Advisory Jobbing Offshoring 52

Everest Group

FEBRUARY 21, 2022

With their growing maturity, Global Business Services (GBS) organizations in Banking and Financial Services (BFS) have taken on critical roles in the data value chain. accelerate self-service), apply AI/ML to business use cases (e.g., accelerate self-service), apply AI/ML to business use cases (e.g.,

Banking 52

Banking Analytics Finance Engineering 52

Everest Group

JANUARY 27, 2022

FAO buyers are increasingly open to third-party support for complex, judgment-intensive processes and digital solutions; providers are further differentiating themselves with talent strategies, governance models and ESG initiatives. Creating robust, agile and secure workspaces by investing in collaborative tools and platforms.

Finance 52

Finance Accounting Outsourcing Retail 52

Everest Group

AUGUST 9, 2023

With its high-quality talent, state-of-the-art infrastructure for delivering advanced technological services, and strong government support, Hyderabad has ascended as a top global services destination. But does Hyderabad have what it takes to surpass Bangalore as the foremost global services destination in the future?

Pharmaceuticals 52

Pharmaceuticals Service Robotics Process Automation Government 52

Everest Group

FEBRUARY 1, 2022

Going forward, long-term tailwinds such as the growth of the Shenzhen Special Economic Zone (SEZ), government initiatives focusing on Made in China 2025 policies, growth of e-commerce, increased technology adoption, and high export demand for technology developed in China will largely drive growth in the technology services industry.

Service 52

Service Cybersecurity E-Commerce Nearshoring 52

Everest Group

MARCH 31, 2022

While most global companies invoke reactive measures to the changing risk environment, they lack integrated capabilities for managing the cross-enterprise impact of geopolitical risk. Deploy refreshed risk management mechanisms and take a portfolio view of risks to better understand the implications and interdependencies.

Risk Management 52

Risk Management Risk Management Nearshoring Cybersecurity 52

The Hackett Group

JULY 8, 2021

This also includes investments in emerging technologies such as smart automation, advanced analytics, and collaboration tools that enable greater automation. Dedicated global process owners oversee and govern the process, data, and technology capabilities from start to finish and, therefore, can spot bottlenecks and make changes more easily.

Analytics 52

Analytics Automation Design External Service Provider 52