Zinnov

OCTOBER 20, 2023

” – Peter Drucker In the 1980s, Shared Service Centers (SSCs) and third-party Independent Software Vendors (ISVs) significantly changed how American organizations managed essential functions by providing access to global talent. This evolving landscape prompts a re-evaluation of how services can be optimally delivered.

Shared Services 52

Shared Services Global Business Services Service E-Commerce 52

Everest Group

JANUARY 3, 2022

The Global Business Services (GBS) market has witnessed improvement in performance, enhancements in role, and growth across verticals and functions over the years. CoEs are entities that work across business (BU)s units, or product lines within a BU, and provide leading-edge knowledge and capabilities in targeted areas.

Robotics Process Automation 52

Robotics Process Automation Automation Global Business Services Finance 52

Everest Group

JANUARY 27, 2022

FAO buyers are increasingly open to third-party support for complex, judgment-intensive processes and digital solutions; providers are further differentiating themselves with talent strategies, governance models and ESG initiatives. Creating robust, agile and secure workspaces by investing in collaborative tools and platforms.

Finance 52

Finance Accounting Outsourcing Retail 52

Everest Group

JANUARY 11, 2024

From any vantage point, COVID was good to the global business services (GBS) model. Show the enterprise how to work globally? Prove that collaboration doesn’t have to happen in a conference room? Investment in governance and business relationship management won’t pay off without decent processes.

Global Business Services 52

Global Business Services Advisory Jobbing Offshoring 52

Everest Group

AUGUST 9, 2023

With its high-quality talent, state-of-the-art infrastructure for delivering advanced technological services, and strong government support, Hyderabad has ascended as a top global services destination. But does Hyderabad have what it takes to surpass Bangalore as the foremost global services destination in the future?

Pharmaceuticals 52

Pharmaceuticals Service Robotics Process Automation Government 52

Zinnov

OCTOBER 26, 2023

Access to Top Global Talent GCCs are often located where businesses can access specialized technical and industry expertise. The ideal locations balance labor quality and costs, infrastructure, government incentives, language capabilities, and low political volatility.

Flexibility 52

Flexibility Global Business Services Finance Regulations 52

Everest Group

MARCH 31, 2022

While most global companies invoke reactive measures to the changing risk environment, they lack integrated capabilities for managing the cross-enterprise impact of geopolitical risk. Deploy refreshed risk management mechanisms and take a portfolio view of risks to better understand the implications and interdependencies.

Risk Management 52

Risk Management Risk Management Nearshoring Cybersecurity 52