Everest Group

JANUARY 11, 2024

From any vantage point, COVID was good to the global business services (GBS) model. Show the enterprise how to work globally? Prove that collaboration doesn’t have to happen in a conference room? Investment in governance and business relationship management won’t pay off without decent processes.

Global Business Services 52

Global Business Services Advisory Jobbing Offshoring 52

Zinnov

OCTOBER 20, 2023

Industry giants like BP, Shell, Pfizer, Proctor & Gamble, and Oracle showcased the potential of a global shared service structure, delivering tangible financial and operational benefits. The dynamic global market and growth strategies targeting emerging markets have introduced new considerations for organizations.

Shared Services 52

Shared Services Global Business Services Service E-Commerce 52

Zinnov

OCTOBER 26, 2023

GCCs, which were previously known as Global In-house Centers (GICs) or Global Captive Centers, are a strategic initiative where companies set up dedicated units in a different location, often offshore from the headquarters location, to handle specific business functions.

Flexibility 52

Flexibility Global Business Services Finance Regulations 52