Pure Moderation

OCTOBER 31, 2022

The business process outsourcing industry has come a long way. Business process outsourcing, or BPO, has shown tremendous promise for many businesses worldwide. Fortune 500 organisations are no strangers to BPO services. Why Do Businesses Outsource Work? Save On Costs.

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Pure Moderation

JULY 7, 2022

Outsourcing is the act of hiring third-party service providers or individuals to perform specific duties. For example, a company may outsource their IT department for software development and hardware maintenance. Other companies may outsource their customer service personnel to offshore staff. .

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Magellan Solutions

JULY 13, 2022

Shared services is not a concept for some, as the practice is being applied to many businesses, especially in small and medium sized enterprises (SMEs) , where saving money and time is of the essence. . Aside from saving money, many businesses prefer shared services simply because it works. Share Services.

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Magellan Solutions

JUNE 22, 2021

BPO call center vs. shared services call center. There has long been an argument between Shared Services and Business Process Outsourcing (BPO). . The services that BPO and shared services providers use are generally to remove manual, operational, and often repetitive tasks from your everyday work.

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Magellan Solutions

JUNE 1, 2021

Call center outsourcing across Asia-Pacific (APAC) is thriving. This is mainly because business leaders prefer to relocate their menial tasks to BPOs throughout the region. What makes outsource call centers even more attractive in Asia? Aside from operating costs up to 70% lower than the U.S., Less utility.

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Magellan Solutions

MAY 17, 2021

Listed below are some of our outsourcing models that you may find helpful. Third-Party Outsourcing. It is the transfer of tasks to an entity outside the organization. According to a study by the Everest Research Institute, outsourcing to an offshore IT vendor is more affordable. Cutting operations cost.

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Magellan Solutions

APRIL 16, 2020

These outsourced workers work on keeping up the company image, organize processes, and ensure that the product stands out in the market. Headquartered in Vesey Street, New York City, Amex is one of the best companies to work for, according to Business Insider. However, Amex also outsources part of their workforce.

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Magellan Solutions

JULY 5, 2021

. – Does the BPO firm consider your customers as their customers too? – Do they get you involved in any decision-making process pertaining to the development of both the agents and customer service? They offer a shared BPO service which is the most affordable call center business model.

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Magellan Solutions

FEBRUARY 16, 2018

A 2015 Business Development Bank of Canada research paper entitled, “SMEs and Growth: Challenges and Winning Strategies” also found out from their survey findings that 64 percent consider rising operating costs as a major challenge facing SMEs’ growth. Magellan Solutions Outsourcing Inc.

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Magellan Solutions

JULY 26, 2016

You should outsource your call center for the following reasons: Lowered costs. Companies outsource their 24/7 answering service for the sake of reducing administrative and operational costs. Transferring your call center to a Philippine site, for instance, helps you cut back on overhead and labor costs.

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Magellan Solutions

APRIL 24, 2020

Businesses of all sizes benefit from it — startups, small and medium businesses, multinational companies. In fact, many of the most well-known technology companies today have outsourced development tasks during their early stages. Outsourcing gives companies more time and freedom to focus on their core business.

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Magellan Solutions

AUGUST 19, 2021

The presence of existing, trusting customers further aids traditional banks in not only keeping up with emerging neo-banks but also challenging their reach. . For instance, JP Morgan Chase plans to roll out a neo-bank this year, code-named ‘Dynamo’. Next-generation banking automation. AI for Data Analytics.

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Balbelforce

NOVEMBER 30, 2022

Usefully calculating and interpreting ATA depends on whether or the contact center uses an IVR system – this is complicated by the fact that customer can either hang up from frustration, or because the IVR answered their query. A ratio of 1:6 means that the dialer will dial out between one and six contacts for each agent at a given time.

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Raya Contact Center

JANUARY 24, 2024

In the ever-evolving landscape of business, staying ahead of the curve is crucial for success. The convergence of artificial intelligence (AI) and business process management (BPM) is reshaping the way organizations operate, particularly in the business process outsourcing (BPO) industry.

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