Magellan Solutions

NOVEMBER 10, 2023

Discover the heart of the Philippines’ economic progress as we explore the IT-BPO industry in this article. The latest Philippine BPO statistics and insights show the industry’s resilience. We’ll explore the remarkable economic growth of the Philippine IT-BPO industry. million in the industry.

BPO 52

BPO Call Center Business Process Outsourcing Outsourcing 52

Simplr

AUGUST 31, 2022

Everything you wanted to know but were afraid to ask about how to end a call center contract, BPO SLAs, breach of contract, termination and more. The contact center has become a vital organ for many organizations. Call center outsourcing agreement, BPO SLAs, breach of contract, termination and more.

Call Center 98

Call Center BPO Offshoring Outsourcing 98

Magellan Solutions

JULY 2, 2021

But there are just a lot of things to consider before committing to one particular Business Process Outsourcing company. So in this article, we compiled the top 30 SME-focused BPO companies to let you determine which is the best for your business. Customer Satisfaction per Calls Received. Industry Focus.

Call Center 52

Call Center BPO Service Finance 52

CGS Inc

OCTOBER 13, 2021

With optimized call center resources to serve global clients, CGS offers a unique hybrid approach through automation and live agents in its contact centers located in North America, South America, Europe, Asia and the Middle East.

Call Center 52

Call Center Business Process Outsourcing Government Retail 52

CGS Inc

OCTOBER 19, 2021

Now in its sixteenth year, the Awards are the ultimate industry recognition for the contact center industry and are exclusively available from ContactCenterWorld.com, the Global Association for Contact Center & Customer Engagement Best Practices, with nearly 210,000 members in 200 countries. About ContactCenterWorld.

Call Center 52

Call Center Business Process Outsourcing Customer Support Global Outsourcing 52

Magellan Solutions

MARCH 26, 2024

For small businesses, the best BPO partner is the cornerstone. What to Look For in an SME Customer Service BPO More than the surface, small and medium enterprises need a Business Process Outsourcing partner for customer services. It refers to compliance with international data protection laws and industry requirements.

Customer Service 52

Customer Service BPO Service Nearshoring 52

VXI

OCTOBER 5, 2021

While it is the time to be jolly for customers and businesses, ’tis the season to be busy and overstretched for the BPO industry. Peak season signifies an increase in calls, longer queues, and around-the-clock service in addition to the usual call center volume. Have an accurate forecast and prediction.

Call Center 52

Call Center Business Process Outsourcing Customer Service Sales 52

Magellan Solutions

JULY 11, 2021

Before we start, here are some of the factors we consider in order to qualify that a telemarketing call center Philippines is one of the best for SMEs: Affordability. PROS: Magellan Solutions offer a shared service team that is more affordable compared to a dedicated call center team. Flexibility of the Service.

Call Center 52

Call Center BPO Outsourcing Business Process Outsourcing 52

SourceFit

MAY 19, 2014

The Philippines’ booming business process outsourcing (BPO) industry is expected to continue its strong growth in 2014, consequently pushing local real estate development and prices upwards. “The BPO offices are also driving real estate [development] for retail shops, residential and condominium.

BPO 40

BPO Advisory Call Center Offshoring 40

Magellan Solutions

APRIL 24, 2020

One of the biggest advantages of globalization is how much easier outsourcing has become. Whether locally, nearshore or offshore, you can now easily find a reliable outsourcing partner regardless of your business size or industry. Even the best Canadian players have taken advantage of outsourcing. Tim Hortons.

Outsourcing 59

Outsourcing Offshoring Banking Business Process Outsourcing 59

Magellan Solutions

MARCH 4, 2021

The outsourced customer care services are witnessing steady growth. Omni-channel retailing has become a growing trend. Businesses get to mark their presence across many channels: Chat. A deeper look into the outsourced 24 7 support services. Businesses face challenges due to the lack of expertise. Social media.

Outsourcing 52

Outsourcing Offshoring Data Entry Sales 52

Magellan Solutions

APRIL 16, 2020

Outsourcing has become a global phenomenon. Key industry players, at most, benefit from this business activity. Even startups and small businesses are now taking advantage of outsourcing to supplement whatever is missing in-house. This mining company is not new to outsourcing. Interested to outsource?

Outsourcing 72

Outsourcing Banking Human Resources Offshoring 72

Magellan Solutions

MAY 10, 2020

How Much Does Live Chat Outsourcing Cost? . What Should You Look for in a Live Chat Outsourcing Service Provider? . The Live Chat Outsourcing Industry in the Philippines. What is Live Chat Outsourcing? . In fact, research from Forrester has shown that live chat is 17-30% cheaper than a phone call.

Outsourcing 52

Outsourcing Customer Support Customer Service Retail 52

Magellan Solutions

MAY 19, 2023

Key performance indicators (KPIs) can measure the efficiency of a process. EXAMPLES OF HOW BUSINESSES HAVE SUCCESSFULLY IMPLEMENTED BPM STRATEGIES Example #1: Business process outsourcing (BPO) companies that have a customer relationship management (CRM) system can improve customer service.

BPO 52

BPO Outsourcing Management Out-Tasking 52

Pure Moderation

OCTOBER 4, 2021

Modern communication and collaboration tools help businesses to interact in real-time with the staff of the outsourcing services providers and exercise full control over any collaborative project. Key roles in an Outsourced Customer Support team. Pure Moderation – Reliable Partner of Outsourced Customer Support.

Customer Support 52

Customer Support Outsourcing Customer Service Call Center 52

Magellan Solutions

MAY 7, 2020

What are the ecommerce functions that you can outsource? How should you choose the right ecommerce outsourcing service provider? The ecommerce outsourcing industry in the Philippines. What is ecommerce outsourcing? For startups in the ecommerce industry, handling everything on your own may be feasible at first.

Outsourcing 52

Outsourcing Data Entry BPO Offshoring 52

Magellan Solutions

JUNE 27, 2019

Any industry can benefit from having the services of companies that offer live chat support. A 2017 Forbes article, Inside Retail’s Live Chat Revolution , may offer some insights that may lead us to the answers for these two questions. It mentioned the National Retail Federation’s Omnichannel Retail Index for that year.

Retail 40

Retail Sales Customer Service Service 40

Magellan Solutions

MARCH 4, 2020

The outsourcing industry of India has experienced rapid growth over the years. Some key reasons have pushed the industry further. When outsourcing minor business aspects, companies would consider India. Despite challenges, India remains one of the top outsourcing providers worldwide. American Express (AMEX).

Outsourcing 64

Outsourcing Call Center E-Commerce BPO 64

Magellan Solutions

FEBRUARY 24, 2022

Lead generation is used in various industries like mortgage , healthcare and even manufacturing. Basically, B2B (Business to Business) lead generation deals with getting the information of businesses to pitch a sale. It is best to make sure you understand what your business needs first. Cost per Lead on Average.

Sales 40

Sales Outsourcing Out-Tasking BPO 40