Influx

APRIL 18, 2024

54% of businesses rely on third-party vendors to augment their customer service. Customer support can be a lot to manage in-house. When outsourcing SaaS, there are many different providers to choose from and it can quickly get overwhelming trying to find the right fit.

Customer Support 52

Customer Support Nearshoring BPO Outsourcing 52

Magellan Solutions

JULY 21, 2021

Different Types of Insurance Claims Outsourcing. Insurance claims outsourcing proves to be helpful for insurers worldwide. Insurance products and services are ever-changing in this specific niche. Yet services of insurance BPO remain consistent. Global insurers often outsource for the following reasons.

Insurance 52

Insurance Outsourcing Data Entry BPO 52

Magellan Solutions

MAY 20, 2024

The Philippines’ BPO industry is now considered one of the biggest suppliers of global outsourcing solutions. No business will miss out on any chance to tap this thriving sector to ensure its fast-track growth. Ranked as a top-of-the-line call center, it has business process outsourcing solutions that are customized for SMEs.

Call Center 52

Call Center BPO Outsourcing E-Commerce 52

Magellan Solutions

JULY 17, 2021

Let’s check some insurers’ responsibility and why it is practical to just outsource claims processing. Outsource claims processing has become a reliable solution for insurance companies wanting to optimize their operation. . There are a lot of factors why many insurers tend to rely on a third-party service provider. .

Insurance 52

Insurance Outsourcing Call Center BPO 52

Magellan Solutions

JULY 31, 2021

BPO Philippines remain the top destination to outsource for business worldwide. Operational costs reduction and to boost organizational productivity prompts business leaders to outsource to BPO Philippines. Outsourcing companies now focus more on the following: Improve business agility. from 2021 to 2028.

BPO 52

BPO Marketing Call Center Business Process Outsourcing 52

Magellan Solutions

APRIL 2, 2024

Top 8 Best BPO Companies for SMEs in Data Entry In the fast-paced world of business process outsourcing (BPO) , small and medium-sized enterprises (SMEs) continuously peruse the maze of service providers to look for the best partner able to offer the most reliable and cost-efficient solution for their data entry needs.

Data Entry 52

Data Entry BPO Right-Sizing Call Center 52

Redial

DECEMBER 15, 2022

Nearshore and offshore are terms that have come to define one of the biggest decisions companies make when it comes to outsourcing. Should they outsource their work to another company in another country, or should they do it themselves? What does outsource through nearshore/offshore means? Handling projects in-house.

Nearshoring 100

Nearshoring Offshoring Outsourcing Call Center 100

Magellan Solutions

DECEMBER 5, 2019

Companies that outsource to Philippines benefit from its wide range of call center and back office services. million freelancers , favorable laws, an efficient labor market rate, and a huge talent pool, the country has positioned itself as one of the largest outsourcing destinations in the world. AXA Insurance.

Outsourcing 59

Outsourcing Call Center BPO Offshoring 59

Magellan Solutions

JULY 7, 2021

Outsourcing to BPO Philippines and other nations reduce the chances for American citizens to get jobs? Well the truth is, it’s still impossible to know what the true impact of outsourcing is to the economy. With all of the debate surrounding outsourcing, it is a good idea to review the facts and data. Is it true?

BPO 52

BPO Jobbing Call Center Business Process Outsourcing 52

Magellan Solutions

DECEMBER 13, 2023

Magellan Solutions is known as a leader in the business process outsourcing (BPO) industry for its innovative approach and forward-thinking mindset. It can be measured through Net Promoter Scores (NPS) for customer service or conversion rates for outbound campaigns.

BPO 52

BPO Business Process Outsourcing Sales Outsourcing 52

Magellan Solutions

DECEMBER 13, 2023

Magellan Solutions is known as a leader in the business process outsourcing (BPO) industry for its innovative approach and forward-thinking mindset. It can be measured through Net Promoter Scores (NPS) for customer service or conversion rates for outbound campaigns.

BPO 52

BPO Business Process Outsourcing Sales Outsourcing 52

Transparent BPO Outsourcing

AUGUST 3, 2023

By Lafayette Moran | VP, Business Development August 2023 In a world where AI is disrupting the traditional customer service landscape, brands are leveraging it to reduce the need for live agent interaction. However, there are still many instances where customers require human assistance in resolving complex issues.

BPO 52

BPO Customer Service Business Development Service 52

Magellan Solutions

JULY 16, 2021

The number of agents needed is just one component that goes into determining the cost of telemarketing outsourcing. Each company has distinct requirements and characteristics that influence the number of agents required to provide the best service to customers. . Determine how much service you’ll need. TALK TO US!

Service 52

Service Call Center Contact Center Outsourcing Business Process Outsourcing 52

Magellan Solutions

FEBRUARY 16, 2018

A 2015 Business Development Bank of Canada research paper entitled, “SMEs and Growth: Challenges and Winning Strategies” also found out from their survey findings that 64 percent consider rising operating costs as a major challenge facing SMEs’ growth. Back office outsourcing defined.

Outsourcing 53

Outsourcing Data Entry Payroll Human Resources 53

Magellan Solutions

MAY 8, 2021

Furthermore, having an online virtual assistant services gets you the following advantage. 24/7 Service. Customized Services. A good way to assess if you need a virtual assistant is to look into your business structure. This comes handy for big businesses who are looking to have multi-racial clients.

BPO 52

BPO Business Process Outsourcing Outsourcing Content Writing 52

Magellan Solutions

AUGUST 10, 2021

Opening Your Market to Global Consumers Provide a Sustainable Profit for Your Business. This is where outsourcing your service becomes a valuable option. BPO companies can provide several strategies on how you can win your potential customers. After all, nurturing consumers won’t stop at the purchasing process.

BPO 52

BPO Call Center Outsourcing Customer Service 52

Magellan Solutions

AUGUST 13, 2021

Although mindfulness is always associated with spiritual and meditative practices, it also has a great impact in the customer service operation. Mindfulness basically helps develop agents’ intelligence, openness to ideas and self-reflection. . Only 20% of agents in a BPO company excel at the decision making process.

BPO 52

BPO Call Center Outsourcing Customer Service 52

Magellan Solutions

JULY 11, 2021

CONS: Unfortunately, their service only focuses on the Philippines outbound call center and virtual receptionists. Not a very good feature considering SMEs might need to outsource other functions apart from pay per lead telemarketing. is a 8-year call center company that specializes in SEO marketing and call center services.

Call Center 52

Call Center BPO Outsourcing Business Process Outsourcing 52

Magellan Solutions

MAY 27, 2021

The best call center providers focus on quality customer services over vanity numbers. Besides, the easiest way to differentiate your business from others in your industry is customer service and not rankings. The better service you can provide to customers, the more people will seek your offers.

Call Center 52

Call Center Service BPO Customer Service 52

Magellan Solutions

JULY 5, 2021

After all, low pricing is the main reason why business owners choose to outsource their function to an offshore BPO company. Therefore, they need someone that can guide them throughout the outsourcing process. Customer-based Organization. – Does the BPO firm consider your customers as their customers too? .

Call Center 40

Call Center BPO Outsourcing Customer Service 40

Magellan Solutions

MAY 14, 2021

In April 2020 Deloitte conducted a study on various global companies and they found out that 22% of companies are planning on outsourcing more. It means that during a virus outbreak, customer service will suffer because of a reduced workforce. What are They Replacing Traditional Call Center Outsourcing Philippines Companies?

Call Center 52

Call Center BPO Customer Service Sales 52

Magellan Solutions

JUNE 1, 2021

Stop thinking of non-voice services as an afterthought in customer service outsourcing, because it is so much more. The first thing that comes into people’s mind about call centers are voice based services. However, chat and writing support services are as equally important to businesses as its counterpart.

Customer Service 52

Customer Service Outsourcing Service Call Center 52

Premier BPO

AUGUST 19, 2021

Outsourcing has gradually become a permanent feature of businesses globally, especially when focused on cost-reduction, expansion of talent pool, and geographical redundancy. To help with that, Premier BPO has created our very own collection of Outsourcing terms to help anyone easily converse like an expert. . Outsourcing.

BPO 52

BPO Outsourcing Offshoring Call Center 52

Magellan Solutions

MAY 21, 2021

In case you have not realized, eCommerce Outsourcing has many contradictions. The business world is full of contradicting ideas, terms, processes, goals, and laws. ECommerce Outsourcing comes from the idea that SMEs should have the opportunity to level the playing field with big companies. Customer Service.

Outsourcing 52

Outsourcing BPO Call Center Out-Tasking 52

Magellan Solutions

APRIL 25, 2023

In that way, your employees can focus on core business tasks without compromising excellent customer service. Pros of Free Answering Service Cost-effective option for small businesses You can save money because you only pay for the answering services you need.

Service 93

Service Offshoring Customer Service BPO 93

Magellan Solutions

JUNE 23, 2021

That is why in this article we will help you look at the current pricing structure of contact center companies and the optional services that’s not included in it, yet. Current Pricing Structure for Outsourced Call Center Services. Customers may have specialized needs, or your product offering may be quite complex to them.

Call Center 52

Call Center Service Outsourcing Customer Service 52

Magellan Solutions

MARCH 29, 2018

It signifies that outsourcing in the Philippines is not only cheap but also safe. Most BPO companies in the Philippines are customer service call centers that can handle basic to complex services such as help desk and order taking. Visit our telemarketing service page to find out more about what we can do.

Call Center 17

Call Center BPO Engineering Outsourcing 17

Magellan Solutions

MAY 6, 2021

Processing transactions for outbound calls are painstakingly long. But since the 1990s, high-end technology slowly incorporated itself into the outsourcing industry, drastically improving the lives of BPO owners and their clients. Appointment Setting Services. Market Research Services. Survey Processing Services.

Call Center 52

Call Center Service Sales BPO 52

Capgemini

JANUARY 19, 2022

Customer service has been transformed in recent years, and much of the progress is technology driven. Customer expectations have grown, and customer experience (CX) platform offerings have risen to meet the challenge. A great CX adds value to the relationship businesses develop with the people they serve.

Regulations 52

Regulations Design Analytics Engineering 52