Influx

APRIL 18, 2024

With a SaaS model, companies can add external agents to their team on a flexible month-to-month basis to: solve ticket backlog, scale up during busy seasons, or even outsource certain support functions altogether. However, interested parties can contact the team for more information.

Customer Support 52

Customer Support Nearshoring BPO Outsourcing 52

Magellan Solutions

JULY 7, 2021

Outsourcing to BPO Philippines and other nations reduce the chances for American citizens to get jobs? Well the truth is, it’s still impossible to know what the true impact of outsourcing is to the economy. With all of the debate surrounding outsourcing, it is a good idea to review the facts and data. Is it true?

BPO 52

BPO Jobbing Call Center Business Process Outsourcing 52

Redial

DECEMBER 15, 2022

Nearshore and offshore are terms that have come to define one of the biggest decisions companies make when it comes to outsourcing. Should they outsource their work to another company in another country, or should they do it themselves? What does outsource through nearshore/offshore means?

Nearshoring 100

Nearshoring Offshoring Outsourcing Call Center 100

Magellan Solutions

DECEMBER 5, 2019

Companies that outsource to Philippines benefit from its wide range of call center and back office services. million freelancers , favorable laws, an efficient labor market rate, and a huge talent pool, the country has positioned itself as one of the largest outsourcing destinations in the world. AXA Insurance.

Outsourcing 59

Outsourcing Call Center BPO Offshoring 59

Magellan Solutions

APRIL 2, 2024

Top 8 Best BPO Companies for SMEs in Data Entry In the fast-paced world of business process outsourcing (BPO) , small and medium-sized enterprises (SMEs) continuously peruse the maze of service providers to look for the best partner able to offer the most reliable and cost-efficient solution for their data entry needs.

Data Entry 52

Data Entry BPO Right-Sizing Call Center 52

Magellan Solutions

MARCH 9, 2021

Factors You Should Know About Customer Service Outsourcing. Customer service outsourcing is a strategy to improve customer retention. Top businesses succeed due to a lot of reasons and among them is good customer service. But how do we gauge that customer service plays a vital role in business? Percentage. In-shore CSO.

Customer Service 52

Customer Service Outsourcing Service Offshoring 52

Magellan Solutions

JULY 11, 2021

Before we start, here are some of the factors we consider in order to qualify that a telemarketing call center Philippines is one of the best for SMEs: Affordability. PROS: Magellan Solutions offer a shared service team that is more affordable compared to a dedicated call center team. Flexibility of the Service.

Call Center 52

Call Center BPO Outsourcing Business Process Outsourcing 52

Magellan Solutions

JULY 16, 2021

The number of agents needed is just one component that goes into determining the cost of telemarketing outsourcing. Business process outsourcing (BPO) allows companies to maximize their potential. If you are not aware yet, the most popular payment models of call centers are per hour basis. Training Programs.

Service 52

Service Call Center Contact Center Outsourcing Business Process Outsourcing 52

Magellan Solutions

AUGUST 2, 2021

Telemarketing Philippines is obviously making a conscious effort to eradicate common misconceptions when outsourcing to a BPO company. Around 68% of businesses in the US outsourced their functions to an offshore company like telemarketing Philippines. We will also discuss how BPO companies work out these misconceptions.

Call Center 52

Call Center BPO Sales Outsourcing 52

Magellan Solutions

AUGUST 10, 2021

Opening Your Market to Global Consumers Provide a Sustainable Profit for Your Business. This is where outsourcing your service becomes a valuable option. Let’s take a look at some ways that call center Philippines can help you globalize your products and services: BPO Manila Philippines Offers Self-Service to Your Global Customers.

BPO 52

BPO Call Center Outsourcing Customer Service 52

Magellan Solutions

MARCH 8, 2021

Insurance Accounting Outsourcing can be advantageous for your agency if you are aware of its ABCs. Insurance accounting outsourcing provides flexibility to insurance agencies of any size. Come in insurance process outsourcing. A proven business strategy with a steady market growth since 2003. . Middle East.

Insurance 52

Insurance Accounting Outsourcing Out-Tasking 52

Magellan Solutions

JULY 30, 2021

Many start-up companies that outsource to Philippines trust Magellan Solutions because of the flexibility of the service. . It is because there’s a lot of newly established outsourcing companies every year. It goes to show how easy it is for newer call center companies to gain top spot because of their innovative operation.

BPO 52

BPO Call Center Outsourcing Business Process Outsourcing 52

Magellan Solutions

MARCH 26, 2024

Outsourcing Customer Service: The Smart Move for SMEs So you’re a business owner, always on the edge trying to keep up with the competition. For small businesses, the best BPO partner is the cornerstone. This way, you will guarantee that outsourcing will save small and medium businesses money at any stage of business growth.

Customer Service 52

Customer Service BPO Service Nearshoring 52

Magellan Solutions

AUGUST 6, 2021

A few years back, BPO Philippines was just the destination for inbound and outbound call centers. But now, many companies that outsource to Philippines also have their eyes on their non-voice services. We will also provide the benefits of having these kinds of services just in your business do not have it yet.

BPO 52

BPO Service Call Center Accounting 52

Magellan Solutions

JULY 6, 2022

A few years back, BPO Philippines was just the destination for inbound and outbound call centers. But now, many companies that outsource to Philippines also have their eyes on their non-voice services. We will also provide the benefits of having these kinds of services just in your business do not have it yet.

BPO 40

BPO Service Call Center Accounting 40

Magellan Solutions

AUGUST 13, 2021

Many call center companies in BPO Philippines focus on improving the skills of their agents this 2021. There are several ways on how BPO Philippines improve the quality of their service of their business partners. One of which is developing the skills of their agents in order to adapt with the changes in the business paradigm.

BPO 52

BPO Call Center Outsourcing Customer Service 52

Magellan Solutions

MARCH 29, 2018

The Philippines is a well-known global destination for world-class call centers that can cater to your back office support needs. The country has a huge talent pool, many of which are graduates of business and engineering courses. It is also a perfect call center location because its human capital speaks English more naturally.

Call Center 17

Call Center BPO Engineering Outsourcing 17

Magellan Solutions

MAY 8, 2021

By outsourcing to VA Philippines , you give your company the advantage to build a multicultural perspective. Entrepreneurs love outsourcing because it allows them to also have a skilled agent and a multilingual speaker all at once. This comes handy for big businesses who are looking to have multi-racial clients. There are U.S-based

BPO 52

BPO Business Process Outsourcing Outsourcing Content Writing 52

Transparent BPO Outsourcing

AUGUST 3, 2023

By Lafayette Moran | VP, Business Development August 2023 In a world where AI is disrupting the traditional customer service landscape, brands are leveraging it to reduce the need for live agent interaction. When this happens, it is essential to […] The post AI vs Human in the Business of Customer Care.

BPO 52

BPO Customer Service Business Development Service 52

Magellan Solutions

JUNE 23, 2021

When it comes to Call Center Services Pricing (2021) , there are crucial services that are not yet included. Besides taking in and making calls, there are additional services that can help businesses make a difference in their bottomline. Current Pricing Structure for Outsourced Call Center Services.

Call Center 52

Call Center Service Outsourcing Customer Service 52

Premier BPO

AUGUST 19, 2021

Outsourcing has gradually become a permanent feature of businesses globally, especially when focused on cost-reduction, expansion of talent pool, and geographical redundancy. To help with that, Premier BPO has created our very own collection of Outsourcing terms to help anyone easily converse like an expert. . Outsourcing.

BPO 52

BPO Outsourcing Offshoring Call Center 52

Magellan Solutions

JUNE 1, 2021

Stop thinking of non-voice services as an afterthought in customer service outsourcing, because it is so much more. The first thing that comes into people’s mind about call centers are voice based services. However, chat and writing support services are as equally important to businesses as its counterpart. Billion. .

Customer Service 52

Customer Service Outsourcing Service Call Center 52

Magellan Solutions

MAY 21, 2021

In case you have not realized, eCommerce Outsourcing has many contradictions. The business world is full of contradicting ideas, terms, processes, goals, and laws. ECommerce Outsourcing comes from the idea that SMEs should have the opportunity to level the playing field with big companies. But should you avoid it?

Outsourcing 52

Outsourcing BPO Call Center Out-Tasking 52

Magellan Solutions

AUGUST 12, 2021

Often, this is in the form of a single query survey that customers take after contacting your business call center. . How companies that outsource to Philippines leverage NPS to drive growth? There is 45% increase in traffic for businesses that use testimonials. Listen to calls. Social media.

BPO 52

BPO Call Center Business Process Outsourcing Outsourcing 52

Magellan Solutions

MAY 6, 2021

One good reason for this is innovative technologies that enable BPOs to realize opportunities and provide stellar call center experience. Back then, outbound call center companies did not have advanced technologies that is why businesses are hesitant to become partners with them. It helps prevent fraud calls.

Call Center 52

Call Center Service Sales BPO 52

Magellan Solutions

APRIL 25, 2023

24/7 availability to answer customer calls Answering service agents are available to answer customer calls even if your business hours are already closed. Hence, you can’t miss all important phone calls, especially product or service inquiries, and bookings. What’s your expected call volume during peak hours?

Service 93

Service Offshoring Customer Service BPO 93