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The Future of Contact Centers – Join Premier BPO at the ICMI Contact Center Expo 2023

Premier BPO

As the anticipation builds for this exciting event, Premier BPO is thrilled to be part of and exhibiting at the expo. Top 10 Sessions Recommended by Premier BPO: 1. ICMI will also host an awards gala night during the Expo’23, which will conclude on the third day by announcing the winners from this year’s finalists.

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Understanding Technical Support Outsourcing: A Quick Guide

Magellan Solutions

You may have heard about technical support outsourcing as an option since hiring an in-house support team to handle technical support is associated with significant financial investment that may burden small and medium enterprises (SMEs). However, research shows 59% of companies outsource to lower operational costs. Cost Savings.

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SOCAP Fall Symposium 2023 Recap: Insights, Highlights, and Awards

Premier BPO

As a longstanding SOCAP member, Premier BPO once again took the initiative to host the First-Timers’ event this year and attended the closing SOCAP IMPACT Awards Gala, marking the conclusion of the three-day symposium. They highlight the effectiveness of offshore outsourcing in achieving high-quality results.

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The 5 best SaaS customer support companies

Influx

With a SaaS model, companies can add external agents to their team on a flexible month-to-month basis to: solve ticket backlog, scale up during busy seasons, or even outsource certain support functions altogether. Training - Helpware trains team members with programmatic knowledge to meet client needs. See Helpware’s pricing page.

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SOCAP Fall 2023: What to Expect This Symposium

Premier BPO

Discover the secrets of how successful companies adapt swiftly to evolving customer demands A long-standing SOCAP partner, Premier BPO will be hosting the First-Timers’ event again this year and will be in attendance at the SOCAP IMPACT Awards Gala; set to conclude the three-day symposium.

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What We Do As A Customer Support Outsourcing Agency

Magellan Solutions

Wrong vs. right reasons to consider customer care outsource. Outsourcing isn’t a way to just get rid of customer support responsibilities. You may need to put in a lot of initial hours training your outsourced team. Outsourcing your customer service staff is a good alternative. This is the right time to outsource support.

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CGS Obtains the Covid-19 Seal from Chilean Safety Association

CGS Inc

Santiago, Chile, and New York, NY – October 13, 2021 – CGS, a global provider of business applications, enterprise learning and outsourcing services, was recognized by Chilean Security Association and awarded the ‘Covid-19 Seal’ in its Santiago facility.