Magellan Solutions

JUNE 15, 2021

Is it about the least expensive service? While pricing and services are important factors, you should also consider the attrition or turnover rate of the BPO company. Here’s the average attrition rate of the BPO industry in the past decade: Year. Average Attrition Rate for the BPO Industry.

Customer Service 52

Customer Service BPO Outsourcing Call Center 52

Magellan Solutions

JANUARY 19, 2021

Accents are often overlooked by business owners when looking for a company to outsource their inbound call center service. So how important is the accent in an inbound call center? Accent of agents you outsource for inbound call centers falls under the second category. Solving capacity issues.

Call Center 52

Call Center Customer Service Outsourcing Sales 52

VXI

OCTOBER 27, 2021

This means that employers need to re-evaluate their career advancement programs to ensure that they are aligned with what their employees want. MEANINGFUL CAREERS: Clearly defined goals. This allows them to learn about their strengths and weaknesses and lets them come up with ways on how to better themselves.

Jobbing 98

Jobbing BPO Call Center Business Process Outsourcing 98

Magellan Solutions

APRIL 6, 2017

Applicants to BPO jobs are many, but to hire the right candidates, you need to know which questions to ask during their job interviews. Asking the right call center interview questions can help you filter the right candidates from those who are better suited for other careers. Describe yourself. How did you adapt?

Call Center 61

Call Center BPO Jobbing Customer Service 61

Magellan Solutions

AUGUST 1, 2022

Statistics on the Philippine BPO Industry for the year, 2022. There were undoubtedly many disruptions that caused havoc for businesses in 2020 and this also affected the Philippine BPO Industry. The Philippines must concentrate on improving and strengthening its BPO sector. Use it to guide your outsourcing choices.

BPO 40

BPO Jobbing Outsourcing E-Commerce 40

Magellan Solutions

NOVEMBER 11, 2021

Through world-class quality service that’s uniquely Filipino, Manila BPO sites continue to be the most sought-after in the world. Outside of Manila, many other major cities have followed suit, becoming prime BPO sites in their own right. But how did Manila beat one of the largest BPO hotspots in the map?

Outsourcing 52

Outsourcing Call Center BPO Customer Service 52

Magellan Solutions

MARCH 19, 2021

Consumers are more dependent on phone conversation to ask about a product. Offshoring call center agents can give you a comfortable adjustment in labor costs. It is a large amount that you can use for business expansion. . You can also choose between a shared call center account or a dedicated customer support team.

Customer Service 52

Customer Service Call Center Outsourcing Service 52

Magellan Solutions

AUGUST 2, 2021

Telemarketing Philippines is obviously making a conscious effort to eradicate common misconceptions when outsourcing to a BPO company. Around 68% of businesses in the US outsourced their functions to an offshore company like telemarketing Philippines. We will also discuss how BPO companies work out these misconceptions.

Call Center 52

Call Center BPO Sales Outsourcing 52

Magellan Solutions

NOVEMBER 4, 2021

The recent boom in Business Process Outsourcing had created millions of career opportunities for Filipinos, which, in turn, had created even more growth in businesses that cater to BPOs and BPO employees. Filipinos value proper education in fields they consider as possible careers. Contact us here for more details. .

Outsourcing 52

Outsourcing Service Call Center BPO 52

NoonDalton

AUGUST 24, 2023

This might age some of us, but here’s an incontrovertible fact: Gen Z is entering adulthood and joining the workforce en masse. This includes Business Process Outsourcing (BPO) and call centers, sectors that are especially sensitive to generational shifts in work values, expectations, and technological adeptness.

Call Center 52

Call Center BPO Jobbing Flexibility 52

Magellan Solutions

MARCH 21, 2019

One of the longest clients of the Philippine-based BPO company Magellan Solutions continues to experience a steady increase in inbound sales conversion. Call center agents started to receive and deal with customers who saw an advertisement from TV, newspapers, and radio. Looking for inbound or outbound call center services?

Call Center 40

Call Center Accounting Sales BPO 40

Magellan Solutions

JULY 15, 2022

And while it’s a common misconception that outsourcing only involves call centers, not anymore. It’s no longer just about answering calls; now, the industry can provide excellent support services for almost any type of business function. Talk to us today. . TALK TO US! contact-form-7].

Administrative 40

Administrative Outsourcing Human Resources Right-Sizing 40

Magellan Solutions

MAY 19, 2022

Due to the birth of more industry-specific services, many professionals from different disciplines are making a career in the business process outsourcing (BPO). Using their expertise to provide relevant expert services in a different (but efficient) setting. . Contact us here for a free consultation. . TALK TO US!

Finance 40

Finance Accounting Outsourcing Service 40

Magellan Solutions

JANUARY 12, 2021

Choosing an outsourcing partner for inbound call center and outbound call center services can make or break your organization. Aside from the 24/7 inbound call center and outbound call center services, India’s BPO industry specializes in IT and software development. billion people. .

Call Center 52

Call Center BPO Outsourcing Customer Service 52

Magellan Solutions

JULY 6, 2022

Average Salary for Call Center Agents in the Philippines. It’s no secret that the BPO industry is booming. . The BPO boom helped stabilize the Philippine economy, providing job opportunities for locals and paving the way for many businesses and developments in industries that support it.

Call Center 40

Call Center BPO Outsourcing Business Process Outsourcing 40

Magellan Solutions

FEBRUARY 15, 2022

BPO vs Upwork and Other Freelancing Sites: Which is Best for Business Owners? If you’ve been conducting business or working online for a while, you’ve probably come across the words BPO, freelancing, and outsourcing. Use external resources as much as possible. What is a BPO company? The Pros of Using BPO’s.

BPO 40

BPO Call Center Jobbing Outsourcing 40

Magellan Solutions

MARCH 4, 2020

India has reported a 70% loss of voice and call center business to competitors like the Philippines and European countries. It is because its BPO is the fastest-growing segment of the IT industry. There are many reasons why some US companies outsource their IT support to India. American Express .

Outsourcing 64

Outsourcing Call Center E-Commerce BPO 64

Magellan Solutions

APRIL 25, 2017

Interested in call center jobs? Whether you’re an aspiring call center agent or a veteran getting ready to go back to the field, you can increase your chances of getting hired by stunning BPO employers with an impressive resume format. What’s in a resume? student council, champion varsity teams, etc.).

BPO 60

BPO Call Center Jobbing Out-Tasking 60

VXI

NOVEMBER 3, 2021

Seeking a partnership with an external service provider to do an essential task has been a practice for many years, but there are still certain business entities that are on the fence about whether or not to go through with it. Remember that micromanaging your BPO provider can take a heavy toll on you, your employees, and their work.

Outsourcing 52

Outsourcing BPO Offshoring Nearshoring 52

Magellan Solutions

MAY 12, 2020

The main reason why companies outsource call center services and back-office functions is to cut back on their overhead and operational costs. Outsourcing hubs in Asian regions have a far lesser cost of living than in the US. Outsourcing is a viable, cost-effective, and integrated solution that can bring about positive change.

Outsourcing 52

Outsourcing Offshoring Call Center BPO 52

Magellan Solutions

JULY 20, 2017

The beginning of the year 2017 made some stakeholders in the outsourcing industry, notably call center outsourcing , a little concerned. Trump did not waste time in declaring to the world about his “America first” campaign, which in a nutshell, means prioritizing Americans for employment and labor.

Call Center 60

Call Center Outsourcing BPO Services Contracting 60