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Top 10 Best BPO for SMEs in Customer Service

Magellan Solutions

That’s when the best BPO companies come to the rescue! For small businesses, the best BPO partner is the cornerstone. What to Look For in an SME Customer Service BPO More than the surface, small and medium enterprises need a Business Process Outsourcing partner for customer services.

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Do These 3 Emerging Markets Threaten BPO Philippines?

Magellan Solutions

BPO Philippines remain the top destination to outsource for business worldwide. Operational costs reduction and to boost organizational productivity prompts business leaders to outsource to BPO Philippines. This is because more and more countries intend to leverage BPO to enhance their economy. from 2021 to 2028.

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BPO Philippines 101: What Is KPI?

Magellan Solutions

What is KPI in the BPO Philippines ? The BPO Philippines provides several metrics to determine the growth and development of a company. It is an efficient way to plan all your business strategies. Besides that, we will check how the BPO Philippines set KPIs for their business partners. . Call Answer Time.

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Tips on How to Avoid Fraud in Loan Processing Call Center

Magellan Solutions

That’s why many businesses hope that outsourcing a loan processing call center can alleviate this situation. In fact, the fraud call rate is one in every 1,400 calls in retail banks. Retail banks lose more than $11 million annually because of fraudsters. Meanwhile, it is higher in credit card issuers at one per 800 calls. .

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Is Outsourcing Offshore Right for You? Pros and Cons

Magellan Solutions

The global BPO market is projected to reach $525 billion by 2030 , growing at over 9% annually. Amazon Aside from customer support, Amazon, one of the most successful retailers in the Western world, has embraced offshoring as a strategy. Magellan Solutions - Call Center | BPO | KPO | Outsourcing

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7 Telemarketing Companies in the Philippines That Will Surely Answer Your Outbound Requirements

Magellan Solutions

Aside from telemarketing Philippines outbound call center service, Magellan Solutions could provide several BPO services like inbound call center and back-office support. CONS: Their specialization in SEO marketing and CRM development makes it hard for them to provide other BPO services. Konnektors. Executive Boutique.

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Customer Service Outsourcing: Is It Important For SMEs?

Magellan Solutions

Several big corporations rely a lot on BPO companies. A lousy contact support team will pull your business down. Furthermore, a great BPO company will add more leverage for your business. There are only a few BPO companies for SMEs. However, creating a good reputation for your business is a difficult task.