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Top 10 Best BPO for SMEs in Customer Service

Magellan Solutions

That’s when the best BPO companies come to the rescue! For small businesses, the best BPO partner is the cornerstone. What to Look For in an SME Customer Service BPO More than the surface, small and medium enterprises need a Business Process Outsourcing partner for customer services.

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BPO Philippines 101: What Is KPI?

Magellan Solutions

What is KPI in the BPO Philippines ? The BPO Philippines provides several metrics to determine the growth and development of a company. It is an efficient way to plan all your business strategies. Besides that, we will check how the BPO Philippines set KPIs for their business partners. . Call Answer Time.

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Is Outsourcing Offshore Right for You? Pros and Cons

Magellan Solutions

The global BPO market is projected to reach $525 billion by 2030 , growing at over 9% annually. These companies have leveraged global talent pools and flexible workforce models to drive efficiency, innovation, and revenue growth. Outsourcing specific tasks provides more flexibility. In 2016, it also outsourced some IT tasks.

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Tips on How to Avoid Fraud in Loan Processing Call Center

Magellan Solutions

That’s why many businesses hope that outsourcing a loan processing call center can alleviate this situation. In fact, the fraud call rate is one in every 1,400 calls in retail banks. Retail banks lose more than $11 million annually because of fraudsters. KPIs will guide you and monitor the progress of your business with us. .

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7 Telemarketing Companies in the Philippines That Will Surely Answer Your Outbound Requirements

Magellan Solutions

Flexibility of the Service. Aside from telemarketing Philippines outbound call center service, Magellan Solutions could provide several BPO services like inbound call center and back-office support. CONS: Their specialization in SEO marketing and CRM development makes it hard for them to provide other BPO services.

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Customer Service Outsourcing: Is It Important For SMEs?

Magellan Solutions

Several big corporations rely a lot on BPO companies. A lousy contact support team will pull your business down. Furthermore, a great BPO company will add more leverage for your business. There are only a few BPO companies for SMEs. However, creating a good reputation for your business is a difficult task.

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Performance Based Appointment Setting – Does It Work?

Magellan Solutions

Businesses all over the world prefer a performance based appointment setting as BPO companies would need to show results first before you pay them. But we will list step-by-step how BPO companies solved their lead performance based appointment setting issues. This client is a UK-based retailer of wine. Challenges.