Magellan Solutions

JULY 5, 2021

Let’s take a look at the best and worst Philippines Call Center Companies this 2021. There are more than 700 Philippines call center companies – many of which work specifically for small and medium enterprises. Therefore, they need someone that can guide them throughout the outsourcing process.

Call Center 40

Call Center BPO Outsourcing Customer Service 40

Magellan Solutions

MAY 6, 2024

We’ll discuss different types of outsourcing and how they can improve their operations, capabilities, and growth. Business Process Outsourcing (BPO) BPO is one of the most well-established and widely adopted types of outsourcing.

Outsourcing 78

Outsourcing Offshoring Nearshoring Human Resources 78

Magellan Solutions

AUGUST 10, 2021

Let’s take a look at why BPO Philippines is your best bet if you want to attract at least 70% of your global consumers. Many corporations turn to BPO Philippines to maximize their potential in terms of profitability and productivity. Almost 90% of businesses in the US belong to the small and medium enterprises (SMEs) group. .

BPO 52

BPO Call Center Outsourcing Customer Service 52

Magellan Solutions

JULY 30, 2021

Let’s take a quick look at how Magellan Solutions managed to be consistent at the top spot of BPO Philippines over the last 3 years. Magellan Solutions will celebrate its 18th year as one of the best in the BPO Philippines for small and medium enterprises (SMEs). We will also show you the top BPO Philippines from 2019 to 2021.

BPO 52

BPO Call Center Outsourcing Business Process Outsourcing 52

Magellan Solutions

AUGUST 6, 2021

These are the 10 most important services for start-up businesses that BPO Philippines can provide. A few years back, BPO Philippines was just the destination for inbound and outbound call centers. But now, many companies that outsource to Philippines also have their eyes on their non-voice services.

BPO 52

BPO Service Call Center Accounting 52

Magellan Solutions

AUGUST 13, 2021

Many call center companies in BPO Philippines focus on improving the skills of their agents this 2021. There are several ways on how BPO Philippines improve the quality of their service of their business partners. BPO Companies in Metro Manila Continues to Improve Their Decision Making Skills.

BPO 52

BPO Call Center Outsourcing Customer Service 52

Influx

APRIL 18, 2024

To help you narrow down your choices and prevent a bad outsourcing experience, we’ve created a list of the 5 best SaaS customer support companies. Jump ahead: Influx Helpware Ascensos SkyCom RPM BPO Essential considerations for outsourcing SaaS customer support SaaS customer service outsourcing The 5 best SaaS customer support companies 1.

Customer Support 52

Customer Support Nearshoring BPO Outsourcing 52

Magellan Solutions

MAY 8, 2021

So in this article we will discuss the relevance of VA to businesses and when is the right time to get one for your company? What Does Personal Virtual Assistant Philippines BPO do? Virtual Assistance Agents assist business owners in handling day-to-day tasks for their company. So why not outsource? Get a VA if you….

BPO 52

BPO Business Process Outsourcing Outsourcing Content Writing 52

Magellan Solutions

JULY 16, 2021

Business process outsourcing (BPO) allows companies to maximize their potential. Keep in mind that the best contact centers should be able to supply all of the technology required to conduct a successful campaign. If you are not aware yet, the most popular payment models of call centers are per hour basis.

Service 52

Service Call Center Contact Center Outsourcing Business Process Outsourcing 52

Magellan Solutions

AUGUST 2, 2021

Telemarketing Philippines is obviously making a conscious effort to eradicate common misconceptions when outsourcing to a BPO company. Around 68% of businesses in the US outsourced their functions to an offshore company like telemarketing Philippines. We will also discuss how BPO companies work out these misconceptions.

Call Center 52

Call Center BPO Sales Outsourcing 52

Magellan Solutions

JULY 11, 2021

Before we start, here are some of the factors we consider in order to qualify that a telemarketing call center Philippines is one of the best for SMEs: Affordability. PROS: Magellan Solutions offer a shared service team that is more affordable compared to a dedicated call center team. Flexibility of the Service.

Call Center 52

Call Center BPO Outsourcing Business Process Outsourcing 52

Magellan Solutions

JULY 6, 2022

These are the 10 most important services for start-up businesses that BPO Philippines can provide. A few years back, BPO Philippines was just the destination for inbound and outbound call centers. But now, many companies that outsource to Philippines also have their eyes on their non-voice services.

BPO 40

BPO Service Call Center Accounting 40

Redial

DECEMBER 15, 2022

Basically, it is the process where you hide external resources or capital to execute a specific operation or project. Like hiring a nearshore call center to attend to all your customer service needs, debt collection, web development, among other areas. The cost of initial and ongoing training.

Nearshoring 100

Nearshoring Offshoring Outsourcing Call Center 100

Transparent BPO Outsourcing

AUGUST 3, 2023

By Lafayette Moran | VP, Business Development August 2023 In a world where AI is disrupting the traditional customer service landscape, brands are leveraging it to reduce the need for live agent interaction. When this happens, it is essential to […] The post AI vs Human in the Business of Customer Care.

BPO 52

BPO Customer Service Business Development Service 52

Magellan Solutions

JULY 17, 2021

So, what difference can an insurance outsourcing company make for your business? What are the Benefits of Insurance Claims Outsourcing ? The Insurance Business Process Outsourcing (BPO) market share in the US is around US$1.7 Certificate Intelligent Document Processing. Billion as of 2020.

Insurance 52

Insurance Outsourcing Call Center BPO 52

Magellan Solutions

DECEMBER 5, 2019

Companies that outsource to Philippines benefit from its wide range of call center and back office services. With over 800 BPO companies, around 1.5 Because of its best value services, it does not only cater to small businesses and startups but even to the key players in the industry. AXA Insurance. AccorHotels.

Outsourcing 59

Outsourcing Call Center BPO Offshoring 59

Magellan Solutions

MARCH 29, 2018

The Philippines is a well-known global destination for world-class call centers that can cater to your back office support needs. The country has a huge talent pool, many of which are graduates of business and engineering courses. It is also a perfect call center location because its human capital speaks English more naturally.

Call Center 17

Call Center BPO Engineering Outsourcing 17

Magellan Solutions

MARCH 8, 2021

Come in insurance process outsourcing. A proven business strategy with a steady market growth since 2003. . Insurance Business Process Outsourcing Core Markets: North America. An outsource insurance accounting from the Philippines, has staff that fits these requirements. Asia Pacific (APAC).

Insurance 52

Insurance Accounting Outsourcing Out-Tasking 52

Magellan Solutions

AUGUST 12, 2021

How BPO Philippines improve this metric for SMEs. BPO Philippines offers multi discipline strategies to improve the Net Promoter Score (NPS) for businesses worldwide. . For SMEs and whatever industry you are in, NPS is critical for your operations, tactical, and strategic aspects of your business management. .

BPO 52

BPO Call Center Business Process Outsourcing Outsourcing 52

Magellan Solutions

JUNE 23, 2021

When it comes to Call Center Services Pricing (2021) , there are crucial services that are not yet included. Besides taking in and making calls, there are additional services that can help businesses make a difference in their bottomline. Current Pricing Structure for Outsourced Call Center Services.

Call Center 52

Call Center Service Outsourcing Customer Service 52

Premier BPO

AUGUST 19, 2021

Whether you are an industry aficionado, long-term outsourcer, or someone who has just been introduced to the world of outsourcing, it is important to know the lingo that is frequently used in the industry to better comprehend and apply in everyday use. IT Support, Customer Care, Contact Center, Accounting, etc. Call Center.

BPO 52

BPO Outsourcing Offshoring Call Center 52

Magellan Solutions

MAY 6, 2021

One good reason for this is innovative technologies that enable BPOs to realize opportunities and provide stellar call center experience. Back then, outbound call center companies did not have advanced technologies that is why businesses are hesitant to become partners with them. Cloud-based Call Center.

Call Center 52

Call Center Service Sales BPO 52

Magellan Solutions

JUNE 1, 2021

Stop thinking of non-voice services as an afterthought in customer service outsourcing, because it is so much more. The first thing that comes into people’s mind about call centers are voice based services. However, chat and writing support services are as equally important to businesses as its counterpart.

Customer Service 52

Customer Service Outsourcing Service Call Center 52

Magellan Solutions

MAY 21, 2021

In a sense, outsourcing does entail losing certain aspects of your operations. You are not giving away processes to eCommerce outsourcing. Instead, you are sharing a part of it with a BPO company to yield positive results. Furthermore, eCommerce Outsourcing lets you earn more by sharing non-core tasks in your company.

Outsourcing 52

Outsourcing BPO Call Center Out-Tasking 52

Magellan Solutions

APRIL 25, 2023

24/7 availability to answer customer calls Answering service agents are available to answer customer calls even if your business hours are already closed. Hence, you can’t miss all important phone calls, especially product or service inquiries, and bookings.

Service 93

Service Offshoring Customer Service BPO 93