IBM Services

JANUARY 18, 2024

Instead of forcing the customer to communicate in your home language, enterprise-grade chatbots can support multiple languages and can even make an educated guess based on the initial input, whether it’s in chat, text or voice. They can eliminate prolonged wait times in phone-based customer support and email or live chat support.

E-Commerce 93

E-Commerce Sales Customer Service Insurance 93

IBM Services

NOVEMBER 15, 2023

These features—along with a broad range of traditional machine learning and AI functions —are now available to independent software vendors (ISVs) and managed service providers (MSPs) as part of IBM’s embeddable software portfolio, supported by the IBM Ecosystem Engineering Build Lab and partner ecosystem.

Co-Sourcing 90

Co-Sourcing Supply Chain Management Engineering Sales 90

Influx

JUNE 23, 2021

Support as a Service describes an increasingly popular option for companies looking for flexible, scalable support teams available on-demand. More specifically, within the context of customer support, ‘Support as a Service’ is a process that deploys a team of expert-level customer service agents without having to hire internally. .

Customer Support 52

Customer Support Flexibility Service Customer Service 52

NoonDalton

DECEMBER 13, 2021

Scaling and managing virtual teams is what we do best. Our aim is to provide a seamless transition to virtual teams in a way that benefits the client. So, we spend a lot of time figuring out each company’s pain points and processes to maximize the efficiency of the teams we put in place. . Companies aiming for rapid growth.

E-Commerce 97

E-Commerce Out-Tasking Outsourcing Administrative 97

Pure Moderation

AUGUST 18, 2022

No matter how great of a service you’ve come up with or a product you’ve built, it will all be for nought without a dedicated customer support team. Whenever your customers encounter an issue with the product/service, a SaaS customer support team can find solutions. Your team helps define your success.

Customer Support 52

Customer Support Customer Service Out-Tasking Sales 52

Perficient Digital Transformation

NOVEMBER 14, 2023

Wellness is a greater part of their lives When I was a kid, I was perfectly content to curl up on the couch or in a corner somewhere with a comic book and read for hours on end. Make sure your primary care providers encourage that in videos, blog articles and other materials to keep Gen Alphas active and moving as they age.

Healthcare 52

Healthcare Marketing Regulations Jobbing 52

Anexa

NOVEMBER 7, 2021

Many industries were hit especially hard – for example, the live event industry is still far from re-opened, and when it does, chances are it won’t look the same as it used to, since consumers themselves have changed. The availability and efficacy of the vaccine are building confidence in these consumers, and bookings will not be far behind.

BPO 40

BPO Outsourcing Customer Service Research 40