Everest Group

NOVEMBER 15, 2022

Outsourcing Services Pricing: What to Expect Next. 2022 has proven to be a constantly shifting and unpredictable year for outsourcing services. In this webinar, Everest Group’s pricing experts will analyze the trends observed this year and deliver the pricing outlook for IT and BPO services in 2023. Rahul Gehani.

Outsourcing 52

Outsourcing Service BPO Strategic Sourcing 52

Anexa

JUNE 22, 2023

The newest CX trends are sweeping the business world, and they’re all about ensuring that all customer service activities are focused on deepening the customer-brand connection. It’s 2023, and customer service has truly arrived – it’s no longer a department, it’s a philosophy. Here’s how.

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Sales Service BPO Customer Service 52

Anexa

SEPTEMBER 5, 2023

A recent consumer trends report has turned some age-old assumptions on their heads, revealing that men are now shopping more than women. In fact, the 2023 Consumer Trends Report reveals that 63% more men than women shop online, and men are more likely than women to purchase from social media platforms.

E-Commerce 52

E-Commerce Retail BPO Business Process Outsourcing 52

Premier BPO

MARCH 29, 2023

Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. Premier BPO was a sponsor at the event and showcased at booth #108.

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Premier BPO

MAY 17, 2023

Subscription Software and SaaS Market According to the Insights Partner’s SaaS Trends Forecast, the SaaS market is projected to have an 18.5% Essentially, the entire world utilizes SaaS as Zippia reports that 99% of companies will be utilizing at least one SaaS solution by the end 2023. billion by 2028.

BPO 52

BPO Co-Sourcing Software Right-Sizing 52

Everest Group

MARCH 13, 2023

Let’s take a look at the healthcare trends influencing decision-making by payers, the markets most likely to be affected, and the actions payers can take with the uncertain outlook. Wall Street predicts that the probability of a global recession in 2023 is 61%, well above the stable benchmarks. million members over the next 18 months.

Healthcare 59

Healthcare Insurance Administrative Government 59

Anexa

MARCH 20, 2023

In 2023, businesses cannot be too hyper-focused on customer service. And the digital revolution will continue to support this trend. Another value-added tool that delivers unparalleled CX is a partnership with a customer service outsourcing company like Anexa. Without those components, nothing else matters.

Customer Service 52

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Anexa

OCTOBER 14, 2022

There is an emerging – and important – trend on the horizon. In fact, business forecasters predict that US retail media networks will exceed $52 billion in ad sales by 2023. Retail media networks are showing up as the future of retail. What is a retail media network?

Retail 52

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Anexa

DECEMBER 20, 2022

The common thread we are seeing throughout all of these advanced trends is “EXPERIENCE”. This is where an experienced BPO outsourcing company can become part of your corporate strategy to take your business processes to the next level – which is exactly where it needs to be in 2023 and beyond.

BPO 40

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VXI

MARCH 2, 2023

For credit unions, the word “outsourcing” has historically evoked feelings of angst and knee-jerk reactions, especially when used in conjunction with the member experience. More often than not, this can be traced back to legacy operating models and preconceived notions that outsourcing erodes service quality.

Outsourcing 52

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VXI

MARCH 2, 2023

For credit unions, the word “outsourcing” has historically evoked feelings of angst and knee-jerk reactions, especially when used in conjunction with the member experience. More often than not, this can be traced back to legacy operating models and preconceived notions that outsourcing erodes service quality.

Outsourcing 52

Outsourcing Co-Sourcing Third Party Outsourcing Robotics Process Automation 52

Everest Group

MARCH 17, 2023

My eyes were fully opened to the transformative impact social organizations can have on rural populations as a first-time attendee to Development Dialogue 2023, an international gathering of diverse sectors with the common purpose of creating sustainable solutions , organized by the Deshpande Foundation in Hubli, Karnataka, India.

Impact Sourcing 52

Impact Sourcing Sourcing BPO Government 52

Anexa

MAY 9, 2023

Self-service” has become a reliable service safety net for most organizations in 2023 – after all, 49% of consumers say they want it – but how reliable is it really? How to reverse this trend? Customer service outsourcing companies can be a dynamic resource in the highly demanding and competitive field of customer service.

Marketing 52

Marketing Customer Service BPO Research 52