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The Power of Purpose: How Impact Sourcing Specialists are Transforming Lives | Blog

Everest Group

Seeing impact sourcing in action at Vindhya e-Infomedia validated to Everest Group that this growing business practice is more than a feel-good story but a win-win for individuals, companies, and communities. Highlights of the trip were meeting Vindhya e-Infomedia Founder and Managing Director Pavithra Y. The team was truly inspired!

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BPO Philippines Reshaping The Retail & Banking Industry For 2022

Magellan Solutions

BPO Philippines Reshaping The Retail & Banking Industry. Retail banks , like most companies, face an urgent imperative to reimagine themselves. . Furthermore, there are significant earnings challenges due to a tough macroeconomic context and extensive risk of financial distress for both consumers and businesses.

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A look into the BPO & nearshore industry in times of global financial concern 

Redial

But even though we are facing times of uncertainty, for reasons that I will mention later, Business Process Outsourcing stands as one of the main alternatives for those companies that seek to stay in business. A crisis in which they were lost $8 trillion in value between late 2007 and 2009.

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The Great Debate: Global Business Services Versus Outsourcing | Blog

Everest Group

GBS encompasses in-house/captive and outsourced models. However, this blog explores the the in-house GBS versus Business Process Outsourcing (BPO) debate. True to its promise, the panelists addressed hard questions and pushed the boundaries on what BPOs mean to Global Business Services.

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Eliminating phone customer service, is it reliable? 

Redial

Aren’t many people still using phones as their primary source of attention? Sometimes, leaving FAQ or live chat bots is almost useless since they are designed to solve easy tasks, they can’t really make choices or truly analyze (yet) if the process needs escalating. How many people are still using phone customer service?

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Is it time for credit unions to re-evaluate the benefits of outsourcing?

VXI

Sure, like any industry there are good and bad partnerships, but if you look at the top five banks by customer satisfaction scores, you’ll notice a trend. They are all seasoned outsourcers. It’s no secret credit unions continue to lose ground to the big banks.

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Is it time for credit unions to re-evaluate the benefits of outsourcing?

VXI

Sure, like any industry there are good and bad partnerships, but if you look at the top five banks by customer satisfaction scores, you’ll notice a trend. They are all seasoned outsourcers. It’s no secret credit unions continue to lose ground to the big banks.