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Elevating Tier-1 IT Help Desk Services For A Pharmaceutical Company

31 West

Introduction In the pharmaceutical industry, seamless IT support is essential to maintain productivity, ensure regulatory compliance, and safeguard sensitive data. Client Background PharmaTech is a leading pharmaceutical company dedicated to research, development, and production of life-saving & generic medications.

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6 Ways Intelligent Automation Is Transforming the Pharma Industry

Automation Anywhere

These are just a few of the benefits pharmaceutical, or “pharma,” companies are reaping from deploying intelligent automation. A 2020 Bain & Company survey shows that 84% of companies across all industries have accelerated their automation efforts, primarily due to the fallout from the pandemic. Higher and faster ROI.

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How to be the Best Pharmaceutical Call Center Agent

Magellan Solutions

Live answering is a process wherein a pharmaceutical company hires a contact center to handle inbound and outbound calls with patients who make use of their medicinal products. It is a great alternative to automation and voice mail, which is impersonal and subject to limitations. Know the ins and outs of the product. Be patient.

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Process Engineers and RPA

Automation Anywhere

To accomplish this, they must be able to design and develop scalable, automated, sustainable solutions and have a passion for catalyzing change through process optimization. Employed in a variety of industries, including agriculture, food, chemical, pharmaceutical, and biotechnology, process engineers often work in labs or offices.

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Will India’s Silicon Valley Lose Its “Top Global Services Destination” Crown to the City of Pearls? | Blog

Everest Group

This trend is also reflected in the growth of technology jobs in the city. Hyderabad’s share of tech jobs, as a percentage of overall technology jobs in India, has surged from 33% to 44% during 2021-22. Hyderabad has traditionally been a stronghold for pharmaceutical enterprises.

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The Hackett Group Announces 2023 Digital Award Winners

The Hackett Group

These leaders often combine intelligent automation, advanced analytics and artificial intelligence (AI) to hyper-automate end-to-end business processes. Just a few years ago, the focus was on basic transactional automation, which led to automating full end-to-end processes. Hoffmann-La Roche Ltd.

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When Do You Need to Outsource a Call Center

Magellan Solutions

In relation to this, during the pandemic, pharmaceutical companies such as Astra-Zenica have outsourced clinical research to CROs (Contract Research Organizations) to assist them with the drug development for the vaccines. They use tools and software specifically designed for a specific task.