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Mattsen Kumar - Untitled Article

Mattsen Kumar

Customer service outsourcing is a strategy that provides organizational flexibility and cost reduction policies and builds customer brand loyalty. Developing Cost Reduction Policies The Deloitte Research Study shows that outsourcing customer service can reduce operational costs by 30% to 60%. On the other hand, 17.7

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Turning Good into Great: 10 Reasons to Outsource Customer Service

Mattsen Kumar

Customer service outsourcing is a strategy that provides organizational flexibility and cost reduction policies and builds customer brand loyalty. Developing Cost Reduction Policies The Deloitte Research Study shows that outsourcing customer service can reduce operational costs by 30% to 60%.

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How Can Regional Insurance Carriers Harness the Power of AI?

Perficient Digital Transformation

Regional insurance carriers, often operating in a highly competitive market, face numerous challenges in attracting and retaining customers, such as a lack of brand awareness and distribution breadth. AI enables these carriers to automate processes, improve risk assessment, personalize customer interactions, and optimize pricing strategies.

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The Resilience of the BPO Industry During Economic Crisis

NoonDalton

By taking on roles ranging from customer support and technical assistance to finance, accounting, and human resources, BPOs not only streamline operations but also significantly cut costs, enabling companies to concentrate on their core functions.

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Embracing Hybrid Work: The Outsourcing Edge

NoonDalton

At its core, hybrid work is a flexible work model that combines remote work with traditional office-based work, allowing employees to split their time between a corporate office and an alternate work environment, often their homes. The evolution of frontline work is now accelerating towards dynamic and flexible arrangements.

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Digital Transformation Strategy vs Application Modernization

Amzur

Every industry and business is transforming to change the way they operate and improve customer experience. Hence, companies are adopting various new and modern technologies to streamline operations and make businesses agile and futuristic. So, digital automation strategies add value to your business instead of activities. .

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15 types of business growth explained

Influx

To reduce costs and streamline operations, outsourcing for growth allows you to stay competitive in a rapidly changing market. Vertical integration can be expensive and complex to implement, leading to reduced flexibility and a lack of innovation. Find your growth solution now !