Chazey Partners

JANUARY 26, 2021

It was written with the support and input of SSON’s Global Advisory Board – 20+ of the world’s leading SSO and GBS operators. Global Business Services – Transformation Driver & Digital Enabler. The ebook provides insights into the current state and landscape of Global Business Services (GBS).

Shared Services 52

Shared Services Service Robotics Process Automation Global Management Consulting 52

Everest Group

OCTOBER 20, 2023

As a result of these concerns, global leaders adopted a more cautious stance going into this year, according to Everest Group’s annual Key Issues survey of over 200 global leaders across industry enterprises, Global Business Services (GBS) centers , and providers.

Service 59

Service Offshoring Global Business Services Information Technology 59

The Hackett Group

SEPTEMBER 28, 2023

They have streamlined the day-to-day transactional elements of their operations, and through systematic use of global business services and process automation have freed up an additional 12% of their teams’ efforts to focus on value-added activities.

Human Resources 116

Human Resources Advisory Research Operational Costs 116

The Hackett Group

NOVEMBER 9, 2021

Key Issues Study Launch – In September 2021, The Hackett Group launched its 2022 Key Issues campaigns covering six functional areas: Finance, Procurement, Supply Chain, Human Resources, Information Technology, and Global Business Services. Results from the studies will be released in January 2022.

Pharmaceuticals 97

Pharmaceuticals Information Technology Global Business Services Finance 97

The Hackett Group

MARCH 23, 2023

Small-scale deployments of advanced analytics , data visualization and master data management are the norm, with less than 20% of all HR organizations reporting large-scale implementations. A complimentary version of The Hackett Group’s 2023 CHRO Agenda research is available, with registration, at [link]. “So

Research 98

Research Advisory Human Resources Analytics 98

Neo Group

APRIL 12, 2022

The pandemic has impacted all businesses, small and large. In many cases the difference between a successful business resiliency story and an unsuccessful one was the quality and maturity of its Global Business Services (GBS) organization.

Cybersecurity 52

Cybersecurity Analytics Global Business Services Automation 52

Everest Group

FEBRUARY 21, 2022

With their growing maturity, Global Business Services (GBS) organizations in Banking and Financial Services (BFS) have taken on critical roles in the data value chain. Designing and creating business-critical dashboards to review business performance. Data is a powerful force. Data is a powerful force.

Banking 52

Banking Analytics Finance Engineering 52

Everest Group

MARCH 14, 2022

Case #1: Assisted a top 10 service provider in identification of Global Business Service / captive targets for acquisition/carve-outs. Case #2: Identifying best-fit European locations for new delivery center set-up for a global IT-BPO service provider. and operations (European language requirements).

Research 40

Research Nearshoring BPO Global Business Services 40

The Hackett Group

FEBRUARY 13, 2024

Many finance leaders also see an opportunity for using Gen AI in business performance support, including amplified analytics, intelligent task automation, conversational agents for service requests and natural language processing for translation of narratives. About The Hackett Group The Hackett Group, Inc.

Finance 59

Finance Reduced Costs Robotics Process Automation Research 59

Everest Group

JANUARY 3, 2022

The Global Business Services (GBS) market has witnessed improvement in performance, enhancements in role, and growth across verticals and functions over the years. Talent CoE: The talent CoE develops the strategic services, capabilities, and best practices for staffing, e-learning, and employee onboarding.

Robotics Process Automation 52

Robotics Process Automation Automation Global Business Services Finance 52

Everest Group

JANUARY 5, 2023

In fact, more than 80% of respondents expect their investments in outsourcing for IT services (ITS) and business process services (BPS) to stay the same or increase in 2023 over 2022, and more than 40% are optimistic about growth in their global services budgets in the coming year.

Outsourcing 52

Outsourcing Management Nearshoring Research 52

The Hackett Group

JULY 13, 2021

(NASDAQ: HCKT) today announced the winners of its 2021 Digital Awards, which spotlight companies that are on the cutting edge of using digital transformation solutions, including automation, advanced analytics, and AI to hyper-automate end-to-end business operations. The project faced significant challenges.

Robotics Process Automation 78

Robotics Process Automation Finance Pharmaceuticals Analytics 78

AH Anderson Consulting

JANUARY 17, 2017

Many tools (or methodologies) throughout the years have enabled achievement of these goals including Shared Services, Lean Six Sigma, Global Business Services (GBS) and maybe the most impactful, Technology Automation. maybe at its most rapid pace in history! .”

Robotics Process Automation 52

Robotics Process Automation Shared Services Global Business Services Out-Tasking 52

The Hackett Group

AUGUST 10, 2021

Digital Awards – In early July, The Hackett Group announced the winners of its 2021 Digital Awards , which spotlight companies that are on the cutting edge of using digital transformation solutions, including automation, advanced analytics, and AI to hyper-automate end-to-end business operations.

Research 52

Research Analytics Sales Finance 52

Everest Group

JANUARY 27, 2022

Organizations are also becoming more open to leveraging service providers’ support in their Global Business Services (GBS)/Shared Services Center (SSC) operations. Service providers are positioning for growth by evolving in these ways: Developing more flexible global services delivery and location models.

Finance 52

Finance Accounting Outsourcing Retail 52

Everest Group

AUGUST 25, 2023

Let’s consider the example of a GCC of a leading life sciences firm that proved the GCC’s ability to build effective teams across multiple therapeutic areas by centralizing capabilities such as market research, analytics, and generating insights.

Collaborations 52

Collaborations Out-Tasking Offshoring Management 52

Zinnov

FEBRUARY 19, 2024

The Software Engineering Institute of the Carnegie Mellon University defines a COE as “A premier organization providing an exceptional product or service in an assigned sphere of expertise and within a specific field of technology, business, or government, consistent with the unique requirements and capabilities of the COE organization.”

Analytics 95

Analytics Out-Tasking Engineering Flexibility 95

Zinnov

OCTOBER 26, 2023

Consolidate Key Functions GCC enables consolidation of important capabilities – such as IT, Finance, HR, Procurement, Analytics and more – into a single location or a small network of centers. Consolidation works well for the Global Business Services (GBS) model within GCCS.

Flexibility 52

Flexibility Global Business Services Finance Regulations 52

The Hackett Group

JULY 8, 2021

This also includes investments in emerging technologies such as smart automation, advanced analytics, and collaboration tools that enable greater automation. For example, 68% of organizations currently have self-service portals or networks deployed, with an expected increase of 21% during 2021. Data and analytics.

Analytics 52

Analytics Automation Design External Service Provider 52

Everest Group

FEBRUARY 1, 2022

A major part of the growth was driven by Information, Communication, and Telecom (ICT) companies, primarily focused on establishing centers for Engineering Research and Development (ER&D) such as product development and electric mobility, and digital technologies like AI, IoT, and data analytics. Latin America: .

Service 52

Service Cybersecurity E-Commerce Nearshoring 52

Everest Group

JANUARY 15, 2024

VIEW EVEREST GROUP’S RFI AGENDA PEAK Matrix® | Recent Releases MedTech Operations PEAK Matrix® Assessment 2023 Procurement Outsourcing (PO) – Services PEAK Matrix® Assessment 2023 Data and Analytics (D&A) Services for Mid-market Enterprises PEAK Matrix® Assessment 2023 Low-code Application Development Platforms PEAK Matrix® Assessment 2023 (..)

Research 52

Research Sales Cybersecurity Retail 52

Everest Group

JANUARY 15, 2024

VIEW EVEREST GROUP’S RFI AGENDA PEAK Matrix® | Recent Releases MedTech Operations PEAK Matrix® Assessment 2023 Procurement Outsourcing (PO) – Services PEAK Matrix® Assessment 2023 Data and Analytics (D&A) Services for Mid-market Enterprises PEAK Matrix® Assessment 2023 Low-code Application Development Platforms PEAK Matrix® Assessment 2023 (..)

Research 52

Research Sales Cybersecurity Retail 52