IBM Business Partners

JUNE 2, 2023

At this point, families expect state agencies to have a modern, efficient child support system. AWS has the biggest cloud infrastructure services vendor market share worldwide, averaging around 33% as of Q4 2022.

Co-Sourcing 80

Co-Sourcing Automation Flexibility Collaborations 80

31 West

JANUARY 20, 2023

The ITSM tool covers change management, incident management , reports and analytics, problem management, service requests, ticket channels, knowledge base, and a host of other features. Jira combines the developers and IT management teams into a consolidated tool, making management easier than ever.

Software 130

Software Automation Out-Tasking Design 130

31 West

JANUARY 26, 2023

The solution is recommended for software development teams that need a centralized place to assign, track, and manage all operations efficiently. Jira can be integrated with third-party solutions that extend its capabilities and make it your one-stop platform for all management operations.

Right-Sizing 130

Right-Sizing Software Automation Design 130

31 West

JANUARY 25, 2023

Datto’s AutoTask is another service desk software that automates all technical operations and provides a consolidated view of all assets, IT tasks, user issues, and recent requests on a single dashboard. AutoTask is for Managed Service Providers that offer technical assistance to their IT teams.

Out-Tasking 130

Out-Tasking Software Automation Analytics 130

Magellan Solutions

JUNE 12, 2021

SMEs found an answer with their problems using back office service solutions. That’s why many business owners are looking for some alternatives to manage their expenses and talent efficiently through back office service solutions. The estimated global sales for the eCommerce industry is $6.542 trillion by 2023.

Service 52

Service BPO Human Resources Data Entry 52

inDinero

JUNE 3, 2021

As CFOs pursue greater flexibility, liquidity, and risk management for their companies, alternatives to BPO are becoming more attractive. In his 1992 book, Managing for the Future: The 1990’s and Beyond , Peter Drucker wrote: “Do what you do best and outsource the rest.”. According to Global Industry Analysts, Inc.

Outsourcing 64

Outsourcing BPO Robotics Process Automation Call Center 64

Everest Group

MARCH 29, 2023

Digital commerce platform providers are offering more flexibility and agility to enterprises and supporting key business models on a single platform. As customer touchpoints increase and customer purchase journeys become more complex, digital commerce platform providers are evolving their offerings to meet evolving enterprise expectations.

E-Commerce 52

E-Commerce Right-Sizing Insurance Finance 52

IBM Business Partners

JUNE 11, 2024

In November 2023, Broadcom finalized its acquisition (link resides outside ibm.com) of VMware for USD 69 billion, with an aim to enhance its multicloud strategy. Central to this offering are Red Hat® OpenShift® Service on AWS (ROSA) and OpenShift Virtualization.

Design 67

Design Managed Services Manufacturing Efficiency 67

IBM Services

MARCH 14, 2024

Also, traditional database management tasks, including backups, upgrades and routine maintenance drain valuable time and resources, hindering innovation. While these challenges are not new, they emphasize the need for a flexible, cloud-native infrastructure.

Analytics 81

Analytics Flexibility Government Infrastructure Costs 81

31 West

SEPTEMBER 22, 2022

This desk type also gives you more flexibility in terms of the process model you want to implement. For example, your service agents could work from home , or you could have the team working from the office premises. You could also outsource the service to a third party. And the numbers will continue to grow in 2023.

Service 130

Service Outsourcing Automation Flexibility 130

Perficient Digital Transformation

JANUARY 23, 2023

These are forecasted to be the top digital transformation trends in 2023. Government officials tasked with selecting and managing a content management system (CMS) have little room for error and high stakes. Government websites must be secure, scalable, engaging, flexible, accessible, reliable, and easy to navigate.

Government 64

Government Data Entry Flexibility Design 64

IBM Services

APRIL 4, 2024

In a report from Technavio (link resides outside ibm.com), the private cloud services market size is estimated to grow at a CAGR of 26.71% between 2023 and 2028, and it is forecast to increase by USD 619.08 However, CSPs also offer management services for private cloud infrastructure hosted in an enterprise’s data center.

Software 98

Software Out-Tasking Regulations Government 98