Everest Group

MARCH 10, 2022

How to Manage the Ukraine-Russia Impact on Service Delivery. March 10, 2022 |. The service delivery ecosystem has been disrupted in nearly every region of Ukraine and its bordering countries such as Poland, Romania, and the Baltic States in the Central and Eastern Europe (CEE) region. Global Editor-in-Chief. Deborah Kops.

Co-Sourcing 52

Co-Sourcing Management Service Shared Services 52

Everest Group

MAY 16, 2022

Setups of Global Business Services centers increase in India and China, providing evidence of post-COVID economic recovery. In its latest quarterly report on the global outsourcing industry, Everest Group revealed outsourcing demand held steady from Q3 to Q4 2021, with 404 transactions reported in each quarter.

Offshoring 40

Offshoring Sourcing Outsourcing Global Business Services 40

Everest Group

APRIL 17, 2023

Global Business Services (GBS) organizations have become essential to the enterprise as these shared service centers help to optimize costs and build talent strategies for the future. Read on to learn more about the benefits GBS offers. To achieve these goals, CEOs are turning to GBS organizations for support.

Streamline Operations 52

Streamline Operations Shared Services Global Business Services Offshoring 52

Everest Group

MARCH 8, 2022

March 8, 2022 |. We’ll shed light on how impact sourcing is helping enterprises and service providers mitigate challenges such as high attrition and talent costs and shortages, while supporting the welfare of communities. Our experts will explore: What is impact sourcing? What does the impact sourcing landscape look like?

Impact Sourcing 52

Impact Sourcing Sourcing Government Global Business Services 52

Everest Group

NOVEMBER 16, 2022

November 16, 2022 |. Moving to a GBS Platform: The Need for Continuous Change Management Change management is a work in progress for most Global Business Services (GBS) organizations. Global Chief Business Services Officer. SVP Shared Services. Principal, Sourcing Change. LinkedIn LIVE.

Global Business Services 52

Global Business Services Shared Services Sourcing Research 52

Everest Group

SEPTEMBER 21, 2023

Join us as our experts explore key developments in the global sourcing market in 2023, including how enterprises can grow and evolve their GIC networks by collaborating more effectively with service providers and the various enterprise requirements that providers can fulfill in the GIC space. Who should attend?

Shared Services 59

Shared Services Sourcing Sales Collaborations 59

Everest Group

JULY 20, 2022

July 20, 2022 |. Global business services (GBS) is a game. GBS 2022 is a particularly challenging game to play for leaders. But with another roll of the dice, possibilities abound: Pull for new services. Principal, Sourcing Change. Global Online Editor. linkedin live. There are opportunities.

Global Business Services 52

Global Business Services Shared Services Outsourcing Sourcing 52

Everest Group

JANUARY 5, 2023

In fact, more than 80% of respondents expect their investments in outsourcing for IT services (ITS) and business process services (BPS) to stay the same or increase in 2023 over 2022, and more than 40% are optimistic about growth in their global services budgets in the coming year. 4 position.

Outsourcing 52

Outsourcing Management Nearshoring Research 52

Everest Group

MARCH 14, 2022

Case #1: Assisted a top 10 service provider in identification of Global Business Service / captive targets for acquisition/carve-outs. Case #2: Identifying best-fit European locations for new delivery center set-up for a global IT-BPO service provider. and operations (European language requirements).

Research 40

Research Nearshoring BPO Global Business Services 40

Everest Group

APRIL 7, 2022

April 7, 2022 |. Building Centers of Excellence (CoEs) has become an imperative for global business service (GBS) organizations and is critical to develop distinctive high-value capabilities, enable cross-functional collaboration, and increase value delivered beyond labor arbitrage. Sourcing Change. Vice President.

Co-Sourcing 52

Co-Sourcing Global Business Services Government Collaborations 52

Everest Group

JANUARY 3, 2022

The Global Business Services (GBS) market has witnessed improvement in performance, enhancements in role, and growth across verticals and functions over the years. The following five types of CoEs help enterprises to drive stronger business performance. Why GBS organizations are the right candidates for building CoEs.

Robotics Process Automation 52

Robotics Process Automation Automation Global Business Services Finance 52

Everest Group

DECEMBER 8, 2023

3 positions in expectations for 2022 and 2023, respectively. “’Do Do more with less’ will be the mandate in 2024 for both enterprises and service providers,” said Hrishi Raj Agarwalla, vice president at Everest Group. About Everest Group Everest Group is a leading research firm helping business leaders make confident decisions.

Analytics 52

Analytics Cybersecurity Offshoring Research 52

The Hackett Group

NOVEMBER 9, 2021

More importantly, we believe this momentum should continue into fiscal 2022.”. Key Issues Study Launch – In September 2021, The Hackett Group launched its 2022 Key Issues campaigns covering six functional areas: Finance, Procurement, Supply Chain, Human Resources, Information Technology, and Global Business Services.

Pharmaceuticals 97

Pharmaceuticals Information Technology Global Business Services Finance 97

Everest Group

JANUARY 26, 2022

Asia-Pacific and Africa offer best source of talent for enterprises taking a long-term view; Everest Group advises companies to invest now for highest future payoff. headcount growth in 2022, a much more positive growth sentiment than expressed in 2020 (5.2%) and 2021 (2.7%). in Global Business Services, 6.7%

Research 52

Research Nearshoring Engineering Sourcing 52

Everest Group

JANUARY 27, 2022

Now is The Time to Refresh Your Global Talent Strategy. January 27, 2022 |. So, what does that mean for global business services (GBS) organizations and the global talent pool? 8 am CST | 9 am EST | 2 pm GMT | 7:30 pm IST. Could Africa be the Next Great Talent Pool? Parul Jain. Practice Director.

Co-Sourcing 52

Co-Sourcing Advisory Research Global Business Services 52

Everest Group

JANUARY 27, 2022

Everest Group projects that the finance and accounting outsourcing (FAO) market will grow significantly (up to 10% year-on-year) in 2022, because enterprises are demonstrating an openness toward expanding their scope of services with third-party service providers.

Finance 52

Finance Accounting Outsourcing Retail 52

Everest Group

AUGUST 25, 2023

While the majority of organizations track metrics such as cost per full-time equivalent (FTE) and operational benchmarks such as service level agreement (SLA) attainment and retention, measuring value beyond arbitrage remains challenging.

Collaborations 52

Collaborations Out-Tasking Offshoring Management 52