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7 Popular Business Process Outsourcing Trends

Pure Moderation

Business process outsourcing, or BPO, continues to become a lucrative industry. In 2021, its market value was USD 245.9 Business process outsourcing trends have significantly evolved in the last few years in response to such demands from companies. Focus On Omnichannel Customer Services.

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CGS Receives 2021 Customer Experience Innovation Award

CGS Inc

10/14/2021. Recognized for Business Process Outsourcing Solutions in a disruptive period for customer service. The 2021 Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences through all channels, including social.

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Top 10 Customer Service Outsourcing Companies Worldwide 2021

Pure Moderation

Which customer service outsourcing company is the best? There are many factors to consider so let’s explore some of the many players in the field to give you a better idea of which provider can offer the ideal partnership for your business. In no aspect of the business is this truer than in the area of customer service.

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MattsenKumar Featured Among 50 Smartest Companies of the Year 2021 by The Silicon Review

Mattsen Kumar

MattsenKumar has been featured among the 50 smartest companies of 2021 by The Silicon Review. Since the advent of the pandemic, we have worked hard on our operational strategies to keep serving our global clients without impacting service quality. One of the major benefits of BPO that is often overlooked is its flexibility.

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7 Industries That Need To Outsource Customer Services in 2021

Magellan Solutions

Other industries can outsource customer service and yield all of its benefits as well. When we talk about customer support outsourcing , most businesses will immediately think of big industries such as Information Technology and Finance. What Industries Should Outsource Customer Service More?

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2021 in Review: How Technology & BPO Benefited Business Operations

Metasource

Below, we look back at the past year through some of our most widely read content around how technology and business process outsourcing (BPO) reduced remote work security risks, resolved the issue of being short-staffed, and helped organizations operate more sustainably. million Americans quit their jobs in November 2021 alone.

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The Only Answering Service Comparison You Will Need (2021)

Magellan Solutions

Having difficulties choosing the perfect service provider? This Answering Service Comparison will answer all of your questions. Scanning through a plethora of answering services can be time consuming. . But there are just a lot of things to consider before committing to one particular Business Process Outsourcing company.