IBM Services

FEBRUARY 12, 2024

Customer experience (CX) defines a customer’s journey with a company, including both direct and indirect touchpoints. Businesses that place the emotional needs of the buyer persona at the forefront of the customer experience strategy fosters great relationships. We’re #2.”

E-Commerce 75

E-Commerce Customer Support Design Marketing 75

3Pillar Global

JUNE 20, 2023

For this episode of The Innovation Engine , we’re joined by Sam Yen, the Chief Innovation Officer for Commercial Banking at JPMorgan Chase. Sam is responsible for JPMorgan Chase’s digital products, platforms, innovation, and product strategy, which means there are a massive amount of innovation imperatives that fall under his purview.

Design 52

Design Banking Engineering Management 52

Capgemini

SEPTEMBER 13, 2022

It’s from Drew Carlson, senior industrial designer at Hamilton Beach, who was discussing the company’s sustainability efforts as part of the Leaders in Innovation podcast series, a partnership we have with Products That Count. All companies, including digital companies, have an environmental footprint that must be addressed and decreased.

Design 52

Design Engineering Research Sourcing 52

IBM Services

DECEMBER 15, 2023

Likewise, employees and customers want to work for a company that is actively trying to reverse climate change and take part in environmental protection. One common corporate sustainability strategy is known as the triple bottom line. Generating power through natural processes help minimize carbon footprint.

Manufacturing 71

Manufacturing Advisory Regulations Sourcing 71

Hyland

JUNE 16, 2022

This article is based on a recent podcast episode of Healthcare IT News , a HIMSS Media podcast. Volumes of critical personal data grow on a daily basis, and all of this content is increasingly integrated in the digital-first world. Worse still, the strategies of bad actors keep pace with the speed of defense innovation.

Cybersecurity 98

Cybersecurity Management Healthcare Collaborations 98

TTEC

MARCH 8, 2022

Image: Type: Podcast Episodes Podcast Embed Code: HTML Override Type: Content Enable Social: Topics: Customer Experience Strategy Body: Join the editors of the Customer Strategist Journal as they discuss their favorite trends, stories and facts from the newest issue, "The Great Re-Engagement.".

Right-Sizing 52

Right-Sizing Banking Research Retail 52

SirionLabs

FEBRUARY 22, 2023

An enlightening episode of the Contract Heroes podcast took a deep dive into outcome-based contracting and the leading-edge technology that maximizes its value. In the Contract Heroes podcast, Anna and Phil focus on how a combination of the right CLM platform and outcome-based contracts can help companies become more efficient.

Healthcare 52

Healthcare Automation Engineering Management 52