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Customer Strategist Journal roundtable: The Great Re-Engagement

TTEC

I'm Liz Glagowski and today I'm here with the staff of the Customer Strategist Journal to talk about our upcoming issue, which is published on March 10. Really great to talk to you all as always about another fantastic issue. So with me today are Judith Aquino, Cara Rosner, and Dylan Haviland. Hey everybody. Cara Rosner: Hi.

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Digital Transformation and Customer Experience

3Pillar Global

While companies claimed the “secret sauce” to winning over customers depended solely on the quality of their service or product offerings in the past, this no longer holds true. And as trends moving toward technology and tools that help to streamline how customers interact with products and services.

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Performance Based Appointment Setting – Does It Work?

Magellan Solutions

Of course there’s also a pay per hour appointment setting service. That way, you can determine how much you need to spend for your business to business appointment setting service. . However, this is not a cost-effective process since the third-party service provider can just give you many leads without qualifying them. .

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Drive employee retention with relational intelligence

TTEC

Image: Type: Podcast Episodes Podcast Embed Code: HTML Override Type: Content Enable Social: Topics: Employee Experience Body: In the era of the Great Resignation, businesses across industries are struggling to retain employees. So let's start by talking about what spurred you to write this book and how do you define relational intelligence?

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Behind the CX curtain: Healthcare licensed agents

TTEC

Image: Type: Podcast Episodes Podcast Embed Code: HTML Override Type: Content Enable Social: Topics: CX Innovation Body: In the first of our series exploring the people behind amazing customer experience delivery, we delve into the role of healthcare licensed agents. Welcome to the show, Adam. Adam Bandelli: Good morning. How are you?

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Why do the Greatest Minds alarm about AI?

Vilmate

In the IT industry, AI has become more than a significant trend. Our world is changing rapidly, and technology has advanced remarkably in the last century. The progress in AI is often compared to the industrial revolutions brought by inventions like the steam engine, electricity, and nuclear power.