Everest Group

OCTOBER 10, 2023

Procurement Outsourcing (PO) – Services Procurement Outsourcing (PO) providers are seen as strategic partners by organizations and are playing a critical role in helping them navigate the challenges posed by macroeconomic uncertainties and inflationary pressures by driving cost reduction and enhancing efficiencies.

Outsourcing 75

Outsourcing Service Sourcing Payroll 75

Raya Contact Center

FEBRUARY 21, 2024

For the fourth consecutive year, RAYA CX is listed in the IAOP Global Outsourcing 100® companies list. The recognition is given by the International Association of Outsourcing Professionals® ( IAOP ), which is a global, standard-setting organization and advocates for the outsourcing profession based in the US.

Outsourcing 75

Outsourcing Global Outsourcing Supply Chain Management Selective Outsourcing 75

Raya Contact Center

MARCH 20, 2023

For the third consecutive year, RAYA CX is listed in the IAOP Global Outsourcing 100® companies list. The recognition is given by the International Association of Outsourcing Professionals® (IAOP), which is a global, standard-setting organization and advocates for the outsourcing profession based in the US.

Outsourcing 98

Outsourcing Supply Chain Management Global Outsourcing Selective Outsourcing 98

Raya Contact Center

MARCH 21, 2023

For the third consecutive year, RAYA CX is listed in the IAOP Global Outsourcing 100® companies list. The recognition is given by the International Association of Outsourcing Professionals® (IAOP), which is a global, standard-setting organization and advocates for the outsourcing profession based in the US.

Outsourcing 98

Outsourcing Supply Chain Management Global Outsourcing Selective Outsourcing 98

Everest Group

SEPTEMBER 14, 2023

South Africa has emerged as a stand-out destination for customer experience (CX) services. With the rapid global transformation and dynamic shifts in commerce shaped by cutting-edge strategies, one continent is emerging as a rising giant in the realm of customer CX services delivery – Africa.

Service 69

Service Impact Sourcing Contact Center Outsourcing Government 69

Raya Contact Center

MARCH 13, 2022

For the second consecutive year, RAYA CX is listed in the IAOP Global Outsourcing 100® companies list. The recognition is given by the International Association of Outsourcing Professionals® (IAOP), which is a global, standard-setting organization and advocate for the outsourcing profession based in the US.

Outsourcing 98

Outsourcing Supply Chain Management Global Outsourcing Selective Outsourcing 98

Customer Serv Outsource Smarter

DECEMBER 16, 2022

If 2020 and 2021 were years of change, transformation, and tumult in the business process outsourcing (BPO) world, how do we describe 2022 ? Outsourcing costs have been steadily rising in the U.S., The nearshore region consists of 26 countries throughout Latin America and the Caribbean that offer BPO services to U.S.

BPO 52

BPO Outsourcing Nearshoring Call Center 52

Everest Group

MARCH 22, 2022

How are European Organisations Riding the Global Services Headwinds? Steeply climbing salaries and outsourcing rates, dwindling talent pools, and increasing customer expectations of service are causing organisations across Europe to feel the heat and break budgets when it comes to global services. March 22, 2022 |.

Service 52

Service Impact Sourcing BPO Sourcing 52

Eclaro

JANUARY 18, 2022

Visitors will find simplified navigation, access to new content, and links to new information showcasing our services and expertise, company culture, impact sourcing program and more. Learn more about how we can help your business with recruiting, staffing, outsourcing, and analytics.

Impact Sourcing 67

Impact Sourcing Analytics Outsourcing Sourcing 67

Raya Contact Center

JUNE 6, 2022

Highlights from the visit of the Minister of Youth and Sports, HE Dr. Ashraf Sobhy, while he was inspecting the “City Club” customer service center at RAYA Contact Center. Also, RAYA CX’s role in developing the community through youth skill development programs and impact sourcing.

BPO 98

BPO Call Center Impact Sourcing Analytics 98

Everest Group

JUNE 22, 2023

Our speakers will discuss: The CXM industry’s performance in the first half of 2023 The potential impact of next-generation technologies, such as Generative AI, on CXM Major M&A activities in CXM Key considerations for enterprises and service providers in the current market scenario Who should attend?

Impact Sourcing 52

Impact Sourcing BPO Sales Outsourcing 52

NoonDalton

DECEMBER 4, 2023

This shift is particularly evident in the global business services industry, where companies like ours are making significant strides. Our commitment to impact sourcing isn’t just about meeting a quota or a superficial addition to our corporate social responsibility portfolio.

Impact Sourcing 52

Impact Sourcing Sourcing Government Advisory 52

Everest Group

DECEMBER 2, 2021

While not new concepts to the services industry, the COVID-19 pandemic has increased the number of boardroom discussions on diverse hiring practices, especially with the ongoing talent shortage. Having a diverse workforce can provide numerous benefits, making it the way forward for the Business Process Services (BPS) industry.

Impact Sourcing 52

Impact Sourcing BPO Sourcing Business Process Outsourcing 52

Everest Group

AUGUST 29, 2022

The outsourced customer experience management (CXM) market has seen historic growth in recent years, rising about 12% to 14% last year to more than USD$100 billion, according to Everest Group estimates. While COVID-19 increased demand for CX-related services , it was not the only driver.

Reduced Costs 78

Reduced Costs Analytics Impact Sourcing Outsourcing 78

SIG Speaks

MAY 16, 2023

A decade ago, outsourcing procurement and engineering functions to a crowdsourcing organization would have seemed radically innovative, especially in regulated utilities. But the workforce has changed. A crowdsourcing organization of engineers and operators could be used to facilitate plant outage and capital expenditure projects.

Sourcing 40

Sourcing Strategic Sourcing Engineering Regulations 40

SourceFit

OCTOBER 24, 2014

The program also aims to roll out information campaigns on the country’s BPO services that go beyond voice and contact support. The new areas include healthcare outsourcing, software development, game development and animation. The post DOST Targets $18B Philippine Outsourcing, Offshoring Revenue appeared first on.

Offshoring 40

Offshoring Outsourcing BPO Impact Sourcing 40

Everest Group

OCTOBER 11, 2022

Scope 2 – controlled by you, procured by you – A company’s positive and negative influence on contractual and outsourced employees, customers (e.g., Scope 3 – indirectly controlled by you, extending stakeholders – A company’s wider impact on its customers, supply chain, community, and other stakeholders.

Impact Sourcing 52

Impact Sourcing Sourcing Collaborations Jobbing 52

Everest Group

MAY 1, 2023

Seeing impact sourcing in action at Vindhya e-Infomedia validated to Everest Group that this growing business practice is more than a feel-good story but a win-win for individuals, companies, and communities. Highlights of the trip were meeting Vindhya e-Infomedia Founder and Managing Director Pavithra Y. The team was truly inspired!

Impact Sourcing 52

Impact Sourcing Sourcing Jobbing Data Entry 52

Everest Group

MARCH 17, 2023

By working together, employers, training institutions, the government, and other stakeholders can create a sustainable and inclusive impact sourcing movement in India that empowers the rural population and drives overall social transformation. What is impact sourcing?

Impact Sourcing 52

Impact Sourcing Sourcing BPO Government 52

Everest Group

JUNE 21, 2022

Majorel) and Sitel Group® would create a CXM colossus and firmly put the combined entity in the top three providers of these services. Potential growth drivers include: Scale – The combined entity will have a scale of 240,000+ FTEs in 55 countries and 300+ sites, delivering services in more than 70 languages worldwide.

E-Commerce 52

E-Commerce Management Nearshoring Impact Sourcing 52

Everest Group

MAY 12, 2022

Everest Group research validates growing business case for impact sourcing—offering enterprises alternative talent sources while making this world a better place to live in. Impact sourcing workers deliver a reliable quality of service and, in many cases, very unique and valuable talents and perspectives.

Impact Sourcing 52

Impact Sourcing Sourcing E-Commerce Research 52

SIG Speaks

JUNE 20, 2023

In strategic sourcing, systems thinking can be used to analyze and maximize how an organization procures services and goods from suppliers. One of the fundamental principles of systems thinking is recognizing that a system is more than the sum of its parts and, more importantly, is the product of the interaction of its components.

Sourcing 40

Sourcing Strategic Sourcing Impact Sourcing Engineering 40

SourceFit

NOVEMBER 4, 2014

The program will implement activities that increase awareness of IT-BPM and outsourced services beyond call centers, including new services like game development, animation, software development, and healthcare. Rosa, Baguio, Bacolod and Iloilo are being groomed to be one of the top IT-BPM hubs in the world.

BPO 40

BPO Call Center Impact Sourcing Offshoring 40

Everest Group

JANUARY 18, 2024

Explore the applications of Generative AI in Digital Adoption Platforms (DAPs) according to Everest Group's latest State of the Market report for 2023.

Marketing 52

Marketing Impact Sourcing Human Resources Sourcing 52

Everest Group

JANUARY 18, 2024

Discover seven crucial selection criteria when choosing a digital adoption platform for your organization.

Marketing 52

Marketing Impact Sourcing Human Resources Sourcing 52

Everest Group

DECEMBER 12, 2023

Discover the preferred offshore and nearshore destinations for establishing GBS centers in CPG/Retail organizations.

Nearshoring 52

Nearshoring Offshoring Retail Marketing 52

SIG Speaks

JANUARY 13, 2023

SIG University Certified Sourcing Professional (CSP) program graduate Shridhar Kundaram shares his perspective on a four-step sourcing process that can help take your sourcing team to the next level. The assessment step would involve collecting all data related to company spending across all categories. learn more. .

Sourcing 40

Sourcing Strategic Sourcing Impact Sourcing Government 40

Everest Group

MAY 24, 2023

Virtual Roundtable Measuring the Impact of Impact Sourcing May 24, 2023 | 9 AM EDT | 7:30 PM IST In this forum, Rita will explore one of the key aspects of impact sourcing – impact measurement – and the need to track metrics effectively for strong business case creation.

Impact Sourcing 52

Impact Sourcing Sourcing Research Jobbing 52