BPO Impact Sourcing Outsourcing Service 
ScaleHub
JANUARY 25, 2023
Socially conscious actions have shown positive returns for both businesses and communities at-large – and none more so than Impact Sourcing. Read our primer on Impact Sourcing: what it is, why companies should consider it, and how ScaleHub puts it into action with the help of trusted partners.
Everest Group
MAY 2, 2024
live webinar Sourcing Leaders’ Key Priorities: Accelerating Growth Through Global Services May 2, 2024 | 9 a.m. IST As the second half of 2024 approaches, sourcing leaders are pivoting towards revenue acceleration strategies, moving beyond the traditional focus on cost savings. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m.
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Customer Serv Outsource Smarter
DECEMBER 16, 2022
If 2020 and 2021 were years of change, transformation, and tumult in the business process outsourcing (BPO) world, how do we describe 2022 ? So, what’s in store for 2023 in our beloved BPO industry? Outsourcing costs have been steadily rising in the U.S., Social impact outsourcing. Was it more of the same?
Everest Group
OCTOBER 10, 2023
Procurement Outsourcing (PO) – Services Procurement Outsourcing (PO) providers are seen as strategic partners by organizations and are playing a critical role in helping them navigate the challenges posed by macroeconomic uncertainties and inflationary pressures by driving cost reduction and enhancing efficiencies.
Everest Group
SEPTEMBER 14, 2023
South Africa has emerged as a stand-out destination for customer experience (CX) services. With the rapid global transformation and dynamic shifts in commerce shaped by cutting-edge strategies, one continent is emerging as a rising giant in the realm of customer CX services delivery – Africa.
Raya Contact Center
JUNE 6, 2022
Highlights from the visit of the Minister of Youth and Sports, HE Dr. Ashraf Sobhy, while he was inspecting the “City Club” customer service center at RAYA Contact Center. Also, RAYA CX’s role in developing the community through youth skill development programs and impact sourcing.
Everest Group
MARCH 22, 2022
How are European Organisations Riding the Global Services Headwinds? Steeply climbing salaries and outsourcing rates, dwindling talent pools, and increasing customer expectations of service are causing organisations across Europe to feel the heat and break budgets when it comes to global services. March 22, 2022 |.
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