Customer Serv Outsource Smarter

DECEMBER 16, 2022

If 2020 and 2021 were years of change, transformation, and tumult in the business process outsourcing (BPO) world, how do we describe 2022 ? So, what’s in store for 2023 in our beloved BPO industry? The nearshore region consists of 26 countries throughout Latin America and the Caribbean that offer BPO services to U.S.

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BPO Outsourcing Nearshoring Call Center 52

ScaleHub

NOVEMBER 23, 2021

We’re proud to say that the next BPO in our BPO Crowd Boost series is not only a stellar start-up organization, but one that expands ScaleHub’s reach into another promising region for data processing services—Africa. Apart from a dynamic region, this BPO’s work is based in elevating a crucial cause. Introducing: UPSource.

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BPO Data Entry Impact Sourcing Government 52

Everest Group

SEPTEMBER 14, 2023

South Africa has emerged as a stand-out destination for customer experience (CX) services. With the rapid global transformation and dynamic shifts in commerce shaped by cutting-edge strategies, one continent is emerging as a rising giant in the realm of customer CX services delivery – Africa.

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Service Impact Sourcing Contact Center Outsourcing Government 69

Everest Group

MARCH 22, 2022

How are European Organisations Riding the Global Services Headwinds? Steeply climbing salaries and outsourcing rates, dwindling talent pools, and increasing customer expectations of service are causing organisations across Europe to feel the heat and break budgets when it comes to global services. March 22, 2022 |. Parul Jain.

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Service Impact Sourcing BPO Sourcing 52

Raya Contact Center

JUNE 6, 2022

Highlights from the visit of the Minister of Youth and Sports, HE Dr. Ashraf Sobhy, while he was inspecting the “City Club” customer service center at RAYA Contact Center. Also, RAYA CX’s role in developing the community through youth skill development programs and impact sourcing.

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BPO Call Center Impact Sourcing Analytics 98

Everest Group

OCTOBER 10, 2023

Procurement Outsourcing (PO) – Services Procurement Outsourcing (PO) providers are seen as strategic partners by organizations and are playing a critical role in helping them navigate the challenges posed by macroeconomic uncertainties and inflationary pressures by driving cost reduction and enhancing efficiencies.

Outsourcing 75

Outsourcing Service Sourcing Payroll 75

Everest Group

JUNE 22, 2023

Our speakers will discuss: The CXM industry’s performance in the first half of 2023 The potential impact of next-generation technologies, such as Generative AI, on CXM Major M&A activities in CXM Key considerations for enterprises and service providers in the current market scenario Who should attend?

Impact Sourcing 52

Impact Sourcing BPO Sales Outsourcing 52

Everest Group

DECEMBER 2, 2021

While not new concepts to the services industry, the COVID-19 pandemic has increased the number of boardroom discussions on diverse hiring practices, especially with the ongoing talent shortage. Having a diverse workforce can provide numerous benefits, making it the way forward for the Business Process Services (BPS) industry.

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Impact Sourcing BPO Sourcing Business Process Outsourcing 52

SourceFit

NOVEMBER 4, 2014

The program will implement activities that increase awareness of IT-BPM and outsourced services beyond call centers, including new services like game development, animation, software development, and healthcare. Related Post: – Metro Manila Beats Mumbai – Philippine BPO’s growth for Q1 and the rest of the year.

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BPO Call Center Impact Sourcing Offshoring 40

Everest Group

MARCH 17, 2023

By working together, employers, training institutions, the government, and other stakeholders can create a sustainable and inclusive impact sourcing movement in India that empowers the rural population and drives overall social transformation. What is impact sourcing?

Impact Sourcing 52

Impact Sourcing Sourcing BPO Government 52

Everest Group

MAY 1, 2023

Seeing impact sourcing in action at Vindhya e-Infomedia validated to Everest Group that this growing business practice is more than a feel-good story but a win-win for individuals, companies, and communities. Highlights of the trip were meeting Vindhya e-Infomedia Founder and Managing Director Pavithra Y. The team was truly inspired!

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Impact Sourcing Sourcing Jobbing Data Entry 52

Everest Group

MAY 12, 2022

Everest Group research validates growing business case for impact sourcing—offering enterprises alternative talent sources while making this world a better place to live in. Impact sourcing workers deliver a reliable quality of service and, in many cases, very unique and valuable talents and perspectives.

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Impact Sourcing Sourcing E-Commerce Research 52

SourceFit

OCTOBER 24, 2014

The Department of Science and Technology (DOST) expects revenues of BPO companies in the Philippines to increase to $18 billion by the end of 2014 due to its “Next Wave Cities” program. The program also aims to roll out information campaigns on the country’s BPO services that go beyond voice and contact support.

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Offshoring Outsourcing BPO Impact Sourcing 40

Everest Group

JANUARY 17, 2024

Attrition rates among impact workers continue to be lower than non-impact workers, indication higher employee commitment among the impact workers.

Marketing 52

Marketing Impact Sourcing Engineering Sourcing 52